Gentle Dental Flamingo

Been going here for awhile, probably over 10 years. New management, things have definitely done a 180 since my last review. Our whole family goes, 2 adults, and 2 children, one that is 10, and another that is 2. They don’t have a fear of dentists because of the great care we receive here. Pretty accommodating for schedules. No one really likes going to a dentist, but it’s necessary for your oral health. Highly recommend!

Well I didn’t really spend a great deal of time here as I incorrectly made my appointment, I did not get my cleaning so I must reschedule. Nice facility and the people I spoke with were nice, updated review to follow later.

I was having a little trouble getting an apt set up since my doctor left but I have a great dr now, and the same tech. Make sure to set up an apt like anywhere else! My apt was @8am, I was there @ 7:59am, was taken in @ 8:02am and was out of there by 8:30am. It was fast & easy!
I’ve been there a couple of times since my old doctor retired but today was amazing! Elaine had such a good humor and attitude @ 8am it made me happy. She greeted me & got me taken care of immediately. When I have to be at work first thing in the morning, I know it can be dragging sometimes but an amazing employee always has the game face on & Elaine was very sweet! I wish to see her every time I go in!
Overall, I was very impressed today, my mom & little brother come here too!

DO NOT GO HERE AND MAKE AN APPOINTMENT. IT IS ABSOLUTELY RIDICULOUS. MY APPOINTMENT IN SEPTEMBER TOOK 2 HOURS! I ONLY WANTED TO CLEAN MY TEETH AND THEN POLISH! ALL I GOT WAS FLOSS! They didn’t even clean or polish my teeth. And now I’m at the orthodontist and it’s still the same. I have important plans at 11:30 and my appointment for today is 10. They’re still not taking care of me. Then they complain about being short on people behind their patients which is ridiculous. Don’t have a ton of patients when you know you can’t handle it! So frustrated right now. I’m over here waiting for the longest time. This is the place where you do not need to arrive 15 minutes prior to your appointment. There’s really no point.

I had an appointment at 11:30 and i have been waiting for 40mns. If i didnt ask why its taking so long i wouldnt find out that my doctor was not there and they cant take care of me. And then the lady who was in front didnt even inform me. Like really? You will make me wait that long??? And plus they will charge you more! I remember i never pay for my teeth fillings from my previews dentist becoz i have hood insurance i dont pay any copays. and 2weeks ago for only 2 teeth i paid $ 120. I sure will change my dentist!

I didn’t actually have any work done here, but the staff was great and gave me a recommendation for where to go to have my work done. They didn’t charge anything for consultation and I followed their advice. The place they sent me to was fantastic and I had the work done painlessly and at a decent price. I will be going back to Gentle Dental for my regular dental exams.

DO NOT COME HERE… After 4 months of coming to this location I officially cancelled all my future appointments (as well as my mother) today because it all started when I was told about getting white tooth colored fillings that were not covered by my insurance I told the receptionist Ashley (Who is the most condescending person there) every single time I went that I did not want any work done that was not covered by my insurance… Notes were put into the computer saying I specifically only wanted silver fillings. on the first day where they did only two fillings (because they only do two fillings at a time for some odd reason) they ended up putting tooth colored composite into my cavity then as I reached the checkout counter I was told I had a balance of $ 120… And was told I could not leave until I paid something out of pocket even though I argued my case the girl who helped me was not interested in finding a solution… Now today I go trying to find a solution with that finance manager Hugo and even though he found the note in the computer saying I only wanted silver fillings he continued to explain that because I signed a paper with the charges that I would now responsible for the balance no matter what… The only thing positive about this location is Dr. Jilani he is the best dentist I have ever had in my entire life and you can see the frustration on his face that he has with working there I hope he leaves and finds a more suitable office that is up to his standards because this location is NOT!

I’ve been living in Vegas about 9 years now and going to this Gentle Dental location for pretty much that entire time. For the most part, had good experiences all-​around. Seems like every couple of years or so they switch out doctors and staff which can be a little frustrating but everyone I’ve dealt with has always been professional and knowledgeable so that’s made up for it.
Reason I’m knocking a couple of stars off, though, is because my last appointment was a bit of a wreck. Showed up after I got off work at the end of the day before my scheduled time and after I signed in and sat down in the waiting room about 3 or 4 staff members were calling it a day and walking out the front door. This resulted in my time spent there overall being about double what it should have been since they no longer had the workers needed to keep up with the number of patients who were there waiting. I could overhear the one doctor on staff himself complaining about the fact that none of those workers who left could stay behind to help out.
By the time the doctor finally got around to me it had been well over an hour wait and all that I’d gotten done was x-​rays and a mediocre polishing job in place of the full cleaning I thought I had been scheduled for. On top of that, this new doctor I’d never met before gave me a bit of an over-​diagnosis that included 5 fillings and 2 crowns and he told me I would need to come in for a checkup every 4 months (instead of the usual 6) until he was convinced I was brushing my teeth properly. Having always taken very good care of my teeth and never needing more than an occasional filling I knew something about his evaluation was off and decided to go to another dentist recommended by friends and with an excellent reputation for a second opinion. Sure enough, no crowns needed and only a few of my older fillings need replacing. So glad I trusted my instincts. If I’d gone with what the doctor at Gentle Dental told me I would have paid a good amount of money for work on my teeth that didn’t need to be done!
Hopefully they have another turnover soon and get a better doctor back in there again. Of course, I’m feeling a lot better about the new dentist I’m going to so chances are I’ll stick with them from now on.