H&M

I usually don’t shop at H&M because I don’t like their quality of clothing much, but this last visit I was about to purchase something until I realized how awful their customer service is.
I was put into their first fitting room to try on some pieces and after removing my shoes, my foot started hurting. Not thinking too much about it, I leave my fitting room to show my boyfriend what I tried on. While returning to my fitting room I notice my foot hurting a lot more after walking on it. I look under my foot to find a piece of broken glass cut into my foot.
I immediately go to one of the sales associates in the fitting room and ask for a bandaid and she goes to call another lady, who I’m suspecting is the manager on duty, and goes to fetch me some first aid supplies. It took actually a long time for the sales associate to come back with some first aid supplies, about as long as it took me to carefully change back into my own clothes (while blood is dripping down my foot).
Finally receiving first aid, I receive two bandaids and one gauze pad. No disinfectant of alcohol pads which is pretty important since I had a cut and could get infected easily on my foot. I asked for more gauze pads because my boyfriend and I were both trying to clean up my foot and was only given one more. The lady I assume to be the MOD just took down my name and info to write in an accident report, but I DID NOT RECEIVE ONE APOLOGY THE ENTIRE TIME.
No one was even concerned about the piece of glass (which was still in the fitting room while my boyfriend and I were in there) or where it came from. None of the workers cared to check if there was any more glass around that could hurt anyone else. I was not offered much assistance and the MOD seemed more concerned with helping other customers get into fitting rooms.
My boyfriend and I left with my blood all over our hands and picked up the piece of glass ourselves because we cared about other’s safety more than the worker’s cared, apparently.
This experience ruined my entire outlook on H&M as a company and believe they should train their staff more, and especially the MOD on how to go about these situations. Especially their location being on the strip, the staff should be more cautious of different substances and broken glass that could harm others. I will never give my money to this store and their unprofessional staff, and I wouldn’t recommend anyone else shop here.

I didn’t have experience with any of the sales associates. However, I was mostly disappointed with the size of the store. Decided to shop at a bigger store at home.

This has got to be one of the worst groups of associates in a retail enviornment I have met before. I bout something a couple days ago and just wnated a full refund and was told they couldnt resell the item when I bout it just the other day from that location…
The service I had before was great form a couple cute associates but I can sense a lack of effort from most …

Worst H&M location I have been to. Selection was so limited and the sizes were all xs or small. The store it self is really small and tight. I only came here because my dumb ass left all my dress clothes at home and had to find something quick!

Our experience at this H&M was clearly much better than the vast majority of reviewers, but it wasn’t exemplary. The staff here weren’t rude or «nasty», but rather they were like non-​entities: not really present. Bland. Didn’t really talk to us or look at us. Kinda like Stepford Wife employees.
This store is much smaller than most H&M stores, but it’s equally cluttered, with merchandise put on the wrong racks and shelves throughout. But since we were shopping for my teen daughter, there still was a lot of clothing to see, and it all seems to cater to her demographic (young, trendy, small sizes primarily). She easily found a few items that fit her and she liked. When I paid up at the cash, the clerk behind the counter barely said a word to us. Oh well, the kid found some stuff she liked, that fit, and the prices were super-​super low. I can’t really complain.

You can never go wrong shopping here. The clothes are great and the prices are fab. Sometimes it’s better to wait till they go one sale then you get a better value for what you pay for :)

Go to any H&M except this one on the strip! They basically denied our discount coupon because we had it on our phone from an App they didn’t like! The coupon was the same exact one that they send out in their newsletter, but a copy of. There’s no bar code associated with the coupon just a code number, but they were too lazy to add it to our purchase and said that they couldn’t type it in. Even though their same exact coupon says that it was eligible for online AND in-​store purchases in all US States! Go to South Outlet or Galleria Mall!

This has to be one of the worst experiences I’ve ever had at any retail store! None of the sales associates spoke to myself nor my friend. And 1 person followed us around with a pile of clothes in her hand as if she were putting them away. Then I was trying on a jacket and set my nice leather *insert designer name here* moto jacket. The sales associate walks up behind me and picks my jacket up and I said, «sir that’s my jacket» he inspects it and looks at the label as if I were lying! I was mortified! I have never been so insulted in my life. I felt like we were being profiled and the lengths they went to humiliate me was unreal. Hey H&M employees you make maybe $ 10 – 11 hr. Relax! No one wants to steal from your establishment. And maybe if you all weren’t walking around with «resting bitch face» you would probably sell more product. You probably should put more effort into tidying up the store. Everything looked sloppy and in complete disarray.

This is probably one of the most disappointing h&m locations I’ve visited… Located in the Miracle Mile Shops of Planet Hollywood, it is about the same size as most small-​town mall venues. The pictures posted for this location are inaccurate, and are of the 3 story location inside Caesar’s Palace Forum Shops.
This location has a dingy cramped feel. The selection is mediocre, and manages well for such a small location. However, this comes at the cost of racks being right against each other and displays haphazardly arranged.
If you want to shop H&M in Vegas, go to the Forum Shops in Caesar’s Palace for the 3-​story crown jewel; they have a better selection, more featured and new items, and more items on sale/​clearance.

Horrible customer service. The only reasons I gave 1 star are a) you can’t give 0 stars and b) there was one nice young man wearing glasses who asked me if I needed anything *note: he was the only associate to speak to me the entire 45 min I was shopping* First, there was no delineated place to stand in line (that I saw) so people were lined up in front of both registers. One of the cashiers told us «there’s only one line» — well, it would probably help if you told us where it was instead of rolling your eyes like all of us can read your mind, esp with a huge rounder in the middle of the two registers. Secondly, they act like you are inconveniencing them by having them ring up your purchases. Having managed a teen/​young adult clothing store myself, I saw that there was a growing line so I took my items off the hangars to help speed along my checkout. The cashier, Michelle, just grabs the clothes, scans the tags, balls them up and stuff them in a bag after I pay. No «thank you» or «come again» after she hands me my change & bag of rumpled clothes. Last I checked, retail stores stayed in business by actually selling their merchandise *gasp* I don’t expect undying gratitude just bc I purchased $ 100 worth of clothes but you are in CUSTOMER service — at least learn how to fake the funk. If you don’t like your job, I suggest you quit and find another one where you work in a windowless cubicle and don’t interact with people. I will never visit this H&M again.

I think this is my new favorite H&M store! I have never been to an H&M like this one before. Tri level everything was very reasonably priced and having my $ 10 WRAPP ap gift card made it even better. Loved the variety, the music was cool too and plenty of stock. it was an entertaining experience.

Didn’t have much luck here — I prefer the Forum Shops location over this one. I didn’t find one thing to buy.
Luckily, we did find time to hit the Forum Shops where I scored stuff for myself, birthday gifts for friends, and super cute baby clothes for my friend’s daughter whose first birthday party was coming up! AAAAAND they had a great 4^th of July sale going on too!
So yeah, not coming back to this location!

It’s a decently good sized store with lots of cheap stuff that is almost fashionable. There were lots of people in the store and people buying quite a bit of clothes. Not certain why I ended up dropping dough but somehow I felt like I just needed to have something new to carry around and bring home I guess.

I enjoy shopping at H&M because of the clothes selection. You can find some really cute clothes at great deals.
Why the 2 stars? Horrible, horrible customer service.

I have to agree with all the other reviewers here, but this H&M location is TINY compared to its other multi-​story locations. Apparently they only sell «juniors» clothes at this location, instead of men’s, women’s, junior’s, and children.
Coming from Hawaii and not having a H&M location in my city, I still found a few things to buy here. However, I found that there are less amounts of sizes in stock (it was rare for me to stumble upon the smaller sizes), the clothes on the racks were a bit more messy-​looking (the store in general just looked a bit more messy than usual), and the employees seemed a little less willing to help. The next day after visiting this location, I went to the one in Caesars and found a LOT more things to buy. Eeesh my poor wallet.
Bottom line: Convenient to come to if you’re already in Planet Hollywood or the Miracle Mile Shops. However, if you’re looking for a real H&M experience, you’re better off going to the one in Caesar’s Shops.
p. s. I heard that you get a discount (10%?) if you show the cashier your Total Rewards card. I forgot to do this though so I can’t confirm it to be true! Worth checking it out!

SooOO yeah not sure who works here, except the people behind the counter. The clothing was everywhere and no one seemed to care. I was still able to find something I liked and purchased. But Man bring your gear when you are up in here. I mean you are on your own in here dont expect to receive help. LOL survival shopping if you will.

This is just another store at the Miracle Mile Shops that employs lazy people that aren’t earning their paycheck.
I stopped in on a weekday afternoon, just browsing. The same inconsiderate employee got in my way multiple times when I was trying to browse. After she moved a cart of accessories to within 2 feet of where I was standing, blocking the items I was about to look at, I decided that shopping at H&M wasn’t worth the frusteration and I took my business elsewhere.

Oh my god, why do I even go here anymore?
This place is a hellhole. I went in with a friend around 7 PM on a Sunday so she could look for work clothes. This location has a very limited selection, RIDICULOUSLY loud music, and the associates just do not care or are complete ninjas and you need a private investigator to find someone to help you. After we both tried on some clothes in the fitting room that was run by a disgruntled girl who did not seem to want to be there (and who would WANT to be there!?), we ended up hating what we tried on and almost left, but a small makeup kit caught my friend’s eye. We went to the counter to check out, and NO ONE was there. We looked around with doe eyes at the counter for two minutes before she said to forget it and we left.
Not being a huge fan of H&M in the first place, this particular visit heavily turned me off to the brand and especially that location. I would rather wade through the human car wash that is the Forever 21 at the Fashion Show Mall than show my face in here again. Absolutely abominable. Run far, far away.

Allow me to preface this review with a statement: I LOVE H&M.
I’ve been to H&M in Milan, London, Amsterdam, Hong Kong, NYC, Boston, all over California, etc. and have always found at least 3 things I adored.
So when my best friend from Jakarta visited Las Vegas for the first time in 15 years and asked me to take her to H&M, I looked up the closest one to the Encore and planned a trip.
Not only did it take us FOREVER to find it once we were in Miracle Mile, but for the first time ever. I was appalled. I couldn’t find a single thing I liked. They carry junk — what I imagine would be left over in a regular H&M store if they were to host a 95% off sale.
What a waste of time.

An okay location with an entire section missing: Men’s Suits. While most locations have everything from trendy to casual to business wear available, this location does omit the section with suits, trousers and dress shirts.
Obviously this is not a flagship location, but it’s still weird to not see any business clothing at all.