H&R Block

Wasted two days and they never completed our taxes.
Day one — We went through the motions and they typed everything into their computer. But their program didn’t work right. I worked in California and my husband didn’t. Their system made California tax both our incomes instead of just mine. So it said we owed over 2K. HR block said they wild fix the problem and come back the next day.
Day two — They fixed their California glitch. When reviewing our info we found our names spelled wrong. They also had a heck of a time trying to figure some other things out. We felt like we knew more about taxes than they did. They didn’t find any additional tax breaks that we didn’t already know.
So in the end, their system crashed. 20 mins later they told us they didn’t know when it would be back up. We collected all our forms and left to do it at home online (we used
too, lol) and we actually got roughly an additional $ 100 back than what they told us we would get at the office.
Save your money and do it yourself. If you really do get stuck, hire someone other than HR block.

I have been an H&R Block customer for a few years, and was really disappointed with my visit this year for the following reasons:
–Knowledge. The staff was not knowledgeable nor had access to data about the specific states (Utah and Nevada) I was filing under. I had to look up on my smartphone the tax rate in Utah, which I’m not even sure if we got right. I feel that I did all of the legwork and my tax specialist did not offer any insights or specific knowledge of tax code that would make it better than me filing myself.
–Unnecessary Time Spent. Spent a long time going through all of my possible deductions, even though it was clearly apparent that we were under the $ 12k automatic adjustment. We made this clear in the beginning of our meeting, so I was frustrated our tax specialist spent all this time just to show us we didn’t meet it.
–Pricing. It seems that prices have gone up since last year. I talked with a few friends who also use H&R Block who all agreed prices seemed higher than normal.
–Office. The office in Las Vegas, Nevada did not have its AC running. It was probably 85 degrees in the office, and keeping a one-​year-​old happy in this type of environment was nearly impossible.
Overall I was really dissatisfied and will likely not return to H&R Block again. I felt that the service I received was not worth what I paid.