Holiday Royale Apartment Suites

STAYAWAY. What a dump. Stayed for a month or so over the spring. rude staff. Beds are almost unsleepable. There’s bugs and roaches everywhere. The TV’s are terrible. Location is all it has going for it. The manager Kathy is one of the most abrasive, disagreeable people I’ve ever met.
STAYAWAY!!!

I moved in 2 weeks ago and was so excited about the transition from where I was living at prior. Once I moved in I noticed ac was acting up and took three calls to get it fixed, I had a couple friends over the second night I got here for a couple drinks and next thing I know I have the manager Kathy pounding on my door screaming at me saying I have traffic coming in and out. «I will have your ass out of here as fast as you came in, «were her exact words. My parents are helping me financially from Texas and we have never been so disrespected from anyone throughout a moving process. This place was in my opinion a great move prior to experiencing such a miserable experience with management. Extremely unprofessional and since she has «20» years experience she must assume that everything perceives is correct, would never recommend anyone with a social life to move here unless you plan on being harassed by management and asked to leave once rent is due. Worse move of my life!

I’ve been waiting to do this review until I’d lived here for more than just a few days. Well, it’s been over a month now, and I’ve had opportunities to talk to other residents, as well, so I feel that I can give an honest and knowledgeable review! (As opposed to reviews given after just a weekend or even a week or two, you know?)
It’s kind of funny/strange…but after much research, it was the negative reviews that made me decide to give Holiday Royale a chance. I’ll try to explain (without offending anyone who wrote those reviews).
I have devoted my entire life to helping others, and I was blessed to have been able to have a career in customer service! Without getting too personal, I was a military spouse to an officer in the U.S. Army for 25 years. I’m only telling you that to explain that I have lived around the world, as well as in many different states here in America. I also learned (a bit) of different languages, and a lot, about different cultures. I’m trying to say that I’ve actually lived in places as bad as some of you have claimed this place to be like! Also, I currently live, and have lived here in Las Vegas for 3+ years. I am blessed to have that knowledge– in which to use as a basis for comparison. I also have access via «local word of mouth».
The deciding factors – for me, was my initial «I’m looking for an apartment» conversation with Kathy. Secondly, when I was on Trip Advisor and Holiday Royale had very nice, positive reviews, including one, which startled me — by one of my dearest friends, Doris, who lives in Heidelberg, Germany! She WAS here about 6 months ago, in Vegas, visiting her family in Arizona. Unfortunately, I was out of town when she was ‘in’ town. Our husbands both worked in the Army, & we were stationed together in Arizona. That is how we met. She now lives in Germany). I never knew where she stayed while here until I recognized her review!
Ok — drum roll — –FINALLY, my review… For Kathy and all who work the front office: To be mentioned positively on your great customer service and management on a variety of travel/​hotel comparison websites means that you’re doing something right! For myself, I feel that I’m not just a tenant; I’m part of a family. For my Middle Eastern, Phillipino, European, American, African, Asian, Persian, UK, and friends I’ve forgotten to mention right now! And anyone who might be reading this: Wonderful Staff, kind & friendly work crew, just a few feet from the busline, and TONS of stuff to do, including shopping, are all within walking distant, easily! It is very secure, as well. My fiancé and I have experienced — especially Kathy — nothing but — compassion, and ‘tough love’ :-). I honestly love it here!!!
Current Holiday Royale, Las Vegas, Resident w/​plans to continue to be,
Lori

Holiday Royale was an excellent place to start in Vegas. Kathy helped make our move very simple and was always welcoming and courteous.
The accommodations are very nice. We had a one bedroom and found ourselves very comfortable. Very nice community as well, they don’t tolerate anyone who will disrupt that. I would recommend Holiday to anyone getting a start in Vegas!

This place is ghetto. Especially the front desk and managers. I think their name is Kathy and Megan. They are so fake. Customer service at the worst. They seriously do not care about you. Very unprofessional as well and downright rude. They speak to you about your personal issues like it’s their business. I have never been so disappointed. Now the room itself is old. They promised me a newly renovated room that’s why I signed up and then couldn’t provide it on the day but did not give me any notice. Con artists. Had no other choice.
At the start they are pretending to be nice. But when you need help or clarity on something, they don’t even try to help you. Basically I was just asking about my deposit and they credited wrong card. The manager wouldn’t listen, even when she doesn’t have her facts right, won’t let me speak, raised her voice and then when I got upset due to her being rude… Hung up on me. So in the end I got no help and got frustrated with their treatment.
Cheap place for cheap service I guess. I will never ever go to this place and highly recommend anyone NOT to go here. They charge you even for every little thing. And will not make accommodations. You guys need to realize that customer service is the heart and soul of any business. You guys definitely suck on this. Now I know why you have low stars.

Looked at a lot of short term/​weekly/​monthly places and this one is the best! The ladies in the office are so nice and caring. From the moment I walked in they were nice to us. So friendly and upbeat!
The building reminds me of old Vegas. You can tell this was what it was like in the 50’s and 60’s. Residents are pet friendly. Pet rent is $ 12 a month and $ 150 deposit. The full kitchen studios are actually pretty big. You can hear the planes fly over because you are so close to the airport. There is a pool and grass in the court yard. No spa.
Some people are just guests here and others residents. I had a problem with my ac and they switched it out 2 times. Still couldn’t cool off the studio in the afternoon/​evenings. It was great in morning so cool. Then 3pm to 3am it was soooo hot I couldn’t understand why. It was so bad that I would take 3 – 4 cold showers a night. They ordered me a new unit. Now it’s all good.
They actually care about the people who stay here.

I stayed here for four months because it was close to UNLV otherwise I would have lived somewhere else. The majority of «residences» are drug addicts. My next door «residence» smoked weed alll day and the smell would always seep through to my apartment. The other «residence» played music from morning to night and it was unbearable. You would think drug addicts have a taste in music. I swear I could hear the manager Kathy through the walls after midnight if you get what I mean. But that’s not as bad as the apartment itself. The bed is rock hard and should be really called a table instead of a bed. The carpet is brown to hide dirt from the previous drug addict in the apartment. The toilets don’t work half the time. The tv is from the 90s. The internet is slow and works maybe if your lucky half the time. But the best part about Holiday Royale is their lying. I got a call from Holiday Royale while I’m visiting family during the Christmas holidays about the maintenance staff entering my apartment to fix a bathroom leak that was upstairs. They left the carpet and bathroom messy and they bill me the clean up fee by not returning my deposit. Well I guess it’s crappy service from a crappy apartment. Look if you need the money so bad, don’t lie and say I left the floor and carpet dirty because in actuality the apartment is just old. Don’t talk about contracts if your just going to lie and please stop using the word deposit and instead use «Holiday Royale renovation fund» since you guys are too cheap to renovate. It’s 2015, not 1983 when the apartment was made.

If I could give this place negative stars I would. I stayed here for a few months and knew I had to get out. The staff there is so unprofessional and rude its ridiculous. Kathy will be nice one day and rude the next. I will let you know the whole front desk staff is horrible… The property manager Sonya is the worst of them all! I don’t know what’s wrong with her but her jaw is constantly moving when she talks to you, like she’s tweeked out. Its gross!!!
If you are a single woman do not ever trust this place as a safe environment. It is occupied with apparent drug users who are so pilled out that they leave their car doors open all night, sit out in front of their apartments and drink all day… It is so scary walking to your room because you never know what’s lurking around the corner. Also, if you are a woman the perverted old men come and sit at the pool and watch you or stand on the balcony and watch you as you lay out. Its very creepy!!!
The laundry rooms are always dirty and the washers and dryers are old and always broken. If the dryer doesn’t work they won’t refund your money.
They have a bunch of illegal workers there who speak no English and the guy workers are soooo creepy… its not safe at all…
To say the least, I would never recommend this place to anyone, it was one of the worst experiences I’ve ever had with any place I have stayed…
Stay clear of this place its horrible!!!

Are you a business professional or someone just in transition looking for a place to stay at an extended rate? Are you looking for something safe? Look no further this is it. I left Emerald Suites out of fear to come to a gated location. But before I entered, I asked to see a room first. The manager that runs this place is totally on top of it. She was totally cooperative and it was easy to see that she cared for her customers. That made a huge difference, but it doesn’t stop there.
When you drive through the gate, you swipe a badge. If someone is behind you at night, security will not let them go straight through without producing a badge. Security is visible at night with roaming patrols and watches the gate like a hawk. I feel totally safe and that to me is part 1. Part 2 is the cost. What a great deal compared to other places with similar prices that are totally dumpy.
Now one thing to note, it isn’t perfect. I have stains on the bathroom floor, some cracks in the walls, a stove burner that doesn’t have the metal plate underneath it and some other minor things. I can live with minor things and for this price, you have to give a little. For the price you pay it is worth the little things.
The pool is always clean and well maintained and right in the center of the property. It is nice to know you can relax without worry.
The location is pretty darn cool. You can walk to the Hard Rock Hotel and Casino and Café just one block away or drink a tall one at the Hofbrauhaus kitty corner to the property. I have walked up and down all streets at night and while there are a few bad things you have to keep your eyes open to, I have not had one problem. Just 1.2 miles and you are on the Strip. Or you can drive to one of the parking garages and again, you are right there.
Do you like airplanes? Get over it if you don’t. They fly right over head on the landing strip. It is actually pretty cool as long as they stay in the air. After a while, you learn to ignore them like any other distracting noise.

When one goes through really difficult times in life, it gets pretty easy to devote focus on the things that are going wrong; ignoring the few positive things that are around you.
Experiencing my own trying times, every area of life felt more like sandpaper to the soul more than it did a simple rough patch. For many reasons, I tried to find a place to stay that was short-​term leases, but also a decent environment. I have a broken heart, not a drug habit.
I preferred being relatively close to freeway access, partly because I commute (read: trek) to Summerlin for work. After sampling a few other establishments in the area, I found Holiday Royale and decided to shoot them an email. Their reply was incredibly warm, friendly and welcoming. Very much opposite of where I was. I figured it wouldn’t hurt to take a tour of a few units, as the prices were more than fair.
I was once again greeted with enthusiasm; they genuinely wanted to help and seemed to really want to welcome me to the complex. That was enough for me to have it set in my mind that before even taking the tour, the units would need to be absolutely deplorable for me to walk away. I’d originally asked to see just one, but the staff were more than happy to accomodate my request to see a couple others.
The tagline «HomeTels» is fitting in a number of ways. For one, the units seem to be in between a hotel room and full fledged apartments. This isn’t necessarily a bad thing — as most short-​term |places| seem to be 100 years old and beat down, with management fully aware of that, and not caring. Depending on what size unit you decide on, the room will be modern; not so much sleek. But even the smaller ones are more than adequate. The regular more long-​term residents are usually nice enough, and the short-​term visitors seem to be here for either business or convention purposes, or perhaps a few 20-​somethings that made a spur of the moment decision to come; not wanting to pay the exorbitant rates a last-​second trip would cost at Hard Rock across the street. All units have free Wi-​Fi as well — a definite perk that by itself accounts for a decent chunk of room costs.
The actual complex has a nice layout — nicely maintained grass areas with mini-​playgrounds for childrenand a centrally located; clean pool. There are also several charcoal BBQ’s for anybody to use, as well as 3 laundry facilities, ensuring no matter where you are, you won’t be too far from one.
Despite all of those things, the real star is the staff. Always friendly, the office doesn’t feel like a cold; operating only to take your money. They always greet me by name; asking how I’ve been, or commenting that it’s been too long since they saw me last. There are mailboxes for each resident, free computers with internet access — even a small library with several genres of books — absolutely free for one to take and return on an honor system. Rates are tiered by one week, two-​weeks, or monthly. Payments are to be made only via office drop box or visit (during business hours of course,) or over the phone if you signed a consent form allowing a credit card charge telephonically.
Short term living is difficult in a vast number of ways; just varying degrees — so you’re not wise expecting Shangrila when scoping the landscape of options. In that vain, Royale is very likely to serve you just fine and quite serviceably.

Stayed here for a month in 2012. Very friendly staff, clean gated property & close to the strip, across the street from UNLV & the hard rock. Will be back.