iPhone DOCTOR

Do not go to this crooks store. They so called, repaired my iPhone 5c 2 days later the screen fell off… took it back they charged me 20 bucks on top of initial charges… screen fell off again 2 days later… went back they refused to fix it.
BTW the service was the worst on top of all this. kinda creepy for sure.

went in on ⁴⁄₂₇ with a water damage phone mind you it was still working but a extra screen kept on popping up so the charged me a water test for 25 to tell me its tthe screen it will cost 180 my insurance is 175 for the whole phone so i picked up looks like the cracked the whole screen &it even come
save your MONEY&TIME!!!

I just want to thank all of the people who took the time to write a review about this place. I was going to take my phone there for a screen replacement but not now! No way!

Pam was extremely nice and helpful. My iPhone button was broken and they replace it in the matter of 15 minutes. They quoted me 20 minutes wait and they beat that time by five minutes. I recommend coming here if you’re in the Summerlin area especially if you live in Desert Shores!

I have used this location in the past with no problem. They replaced a screen on my iPhone 6. What they didn’t tell me was that they do not use genuine Apple parts. This voids the warranty. Shortly after the repair, the screen began to separate from the phone. I went directly to Apple and they inspected the phone. It was then that I was informed that not only were my parts not genuine, but also that
Apple would not ever honor warranty’s. They also pointed out that the screen had been improperly installed causing the screen to separate. I went to the iPhone Doctor and immediately got an attitude from the counter person. When asked why Apple parts were not used, I was told that my screen was compatible with Apple phones. She also told me that I should have known that my warranty would be voided and that it was my responsibility to know this and that she was under no obligation to inform me of this. I began to see red, and told her that using non Apple parts and voiding my warranty was bad enough, but to do it without telling me was simply bad business. Also, installing the screen improperly was another issue which she attempted to dodge. At the same time she told me that without my receipt (which I had at home) she would do nothing. I basically had to threaten her with small claims court unless they fixed the screen on the spot at no charge. Finally, the technician cam out, looked at the phone, and agreed that the installation of the screen was done incorrectly. It took him ten minutes to correct the issue. My problem is the way I was treated by the counter person. This was not the first time I have been to this location. They have implied a bad LCD. When taking the phone elsewhere, a simple screen replacement was all that was required. Again… same counter person. No doubt in my mind that this location tries to take advantage of people they believe to be naïve. Be very careful if you bring you equipment there. I am done with them, and as usual with bad businesses, it all comes down to poor customer service!

Went to cheyenne/​durango location near my
House. They Did me dirty! Super bad! Installed a used iphone 6+ battery with 136 cycles already used and 89% life. On top of that the battery is not secured with adhesive so it shakes inside.
Spoke with ceo Jose at the rancho/​bonanza location (next to starbucks) he refused to offer a refund. Installed another ‘new’ battery, this time with 105 life cycles at 100% life so some improvement but he had a hard time understanding that these are not new batteries and should not be sold as such at $ 70. I have a pending claim on my transaction here with my bank. Don’t let these bullies take advantage of you. Fight back!
The 30 day warranty (originally they said 15days, pretty shady at cheyenne/​durango store) is what irks me the most, in case something happens to the battery (overheats, explodes), i will not be covered by their petty warranty. A new apple battery should come with lifetime warranty. Thats standard practice. I would avoid these repair places for shady buisness practices. They take advantage of the disadvantage not so tech-​savvy people. Paid 70 here when for 9 more i could goto apple store and get it a certified brand new battery with 0 – 5 life cycles (new) professionally installed.

Brought my iphone in to get a cracked screen fixed only to find a few days later the screen was lifting up exposing the inside of the phone. Went back thinking they would fix the phone. Nope. They told me that I dropped the phone (even though I didn’t, its because they just use cheap replacement parts) and were so rude. I would not recommend this place to anyone!

Horrible customer service! I would give zero stars if I could. I replaced the screen and 3 weeks later the phone stopped working all of a sudden. Took it back and they wouldn’t even look at it. Told me to replace the screen again. Another $ 100. They told me now the screen should have never been replaced the first time. But they took my money and did it anyway! Horrible cannot describe how bad this place is. Don’t get scammed!

Shady thieves that treat you like you are bothering them when you bring something in for repair.
They try to upsell you into buying things you do not need and lie to you about what is wrong with your phone. Their goal is to pull as much cash out of your wallet as they can.
If you go there, be prepared to get ripped off.

Horrible, tried to use my store credit that they wrote me and I even asked when they wrote it «how long is it good for?» And they told me anytime its like cash. I’m told that it is now only good for 1 month cause the old guy was fired. On top of losing out on my $ 60 the kid behind the counter acts like he is too busy talking to his girlfriend behind the counter about her friend to come help me. Definitely gonna go other places

I just recently brought my sister’s iPhone 5s to this store thinking MAYBE they could possibly fix it. Although I had mixed feelings about it because friends had told me parts were missing I just went for it because it’s quick and gave me the price of $ 50. Okay, sounds good I guess.
They had originally said that it would take 30 – 40 minutes to repair and told me they would give me a call if it would take longer or when it was done being fixed. Three hours passed and I received no call from them. I decided to call back because I knew a shit place like that wouldn’t call back. They said I would have to pick it up the NEXT day due to an internal problem. So, the next day I still DIDN’T get a call so I go into the store and a guy hands me the phone saying it couldn’t be fixed due to internal problems.
No complaints and charges whatsoever were made and I decided to take it to the apple store, suck it up, and pay the extra money. I went to the apple store and asked them to fix it, but turns out they couldn’t because PARTS WERE MISSING FROM THE PHONE.
It was a mistake going to some shady place with extremely shady people claiming they don’t steal parts, but next time I’ll make sure to go to the experts. Don’t waste your time and money here because if your phone isn’t fixed, they’re most likely gonna steal parts to keep for themselves. Hope this place gets closed down soon enough.

So I’m unsure what happen before with this shop but I just had a great experience!
I went in on a hope they could fix my garmin cycling device. After going to hardwares and a few other places with no luck I tried iphone doctor. Without a hesitation the gentleman check out my device and was able to fix it pretty fast and without complaint.
I realize I didn’t bring my phone or was purchasing a phone but the customer service was exceptional. While waiting I actually did enquirer about phones and they were very helpful. I think maybe a turn over in staff has helped this iphone doctor 100%

Do not go to this place! Jose is a scam! Overpriced and you will not have your phone fixed right or in the time promised. Then when he gets mad he puts your old screen on more damaged and throws it in your face. So don’t create a conflict here or speak your opinion! Wish I would have read reviews before I went! They are all 1 star for a reason!
Stay away just like the other locations are rated. They don’t do the actual repairs here at this store. They are sent to the Rancho store. The owner Jose T is customer unfriendly and rude as a business owner. He does not care about his reviews or the issues that occur at the stores.
Facts of my experience! I called this location on Friday morning I was told that my screen would be fixed on my iPhone 5 by 7 PM. I was told a price of $ 139 to fix the cracked screen and replace it. I went to the location one hour later I turn my phone and I was again told the phone that would be done by 7 PM close of business. I was charged the hundred and $ 39 as stated on the phone.
Needless to say I have a job and had to work and got stuck at work so I come to the store at noon on Saturday. Just to be informed that my phone just got picked up for repair and was being taken to the rancho location. no phone call no information given just that the phone would be there today by 645 and there was nothing else they could do about it.
At 6 PM I get a call from the store that now my phone is no longer working and is malfunctioning after they replaced the screen. They now would like to have my Apple ID and password to reset the entire phone.
Remind you the screen was cracked and I was still using this phone up to the time I was in the lobby of the store I notified José this also he has no explanation or answer and started slandering Apple!
I asked José will my phone be there by 645? I was informed by him that the phone would be there by 645. I show up at the store at 6:45 PM no phone. The phone is on its way from rancho and Bonanza it will be here soon. 710 my phone shows up phone is more damage than when I took it there and José did not replace the screen. He put the old screen on which is now cracked more and is not even lying flat on to the phone.
So two days later I have no phone and it’s damaged more than when I gave it to him.
Jose is very unprofessional and apparently this is how he likes to treat his customers. Stay away just like all the other web reviews state and Unilocal reviews.
Las Vegas iPhone repair does the repair cheaper and within 3 hours! Btw and they are customer friendly with great reviews!

Beware. I took my phone into this store with a cracked screen and they had it for 5 days and they couldn’t fix it! The worst part was I kept calling to get a update and the people on the phone would tell me they would call me back, but of course they never did. I had to go back to the store the third day to demand information. They sent it to another store because they couldn’t fix it. Their customer service skills are deplorable. It’s worth the drive across town to a more reputable repair shop!!! PS they are not open Sundays!