Jiffy Lube

I can’t believe I never wrote a review for the way I was treated the last time I got an oil change here.
So I was coming in for an oil change, and since my car didn’t have any indicator that it was due for an oil change, but I just needed to get it done and go to work. I pulled up and I was greeted by an employee I think his name is Jesse or Freddy? He was a Hispanic young man in his early 20s? So said employee starts to laugh because apparently my car was very overdue for an oil change. I’m apologetic and little embarrassed of being ridiculed but he says «don’t worry girls always forget to get their oil changed.» Excuse me? Just because I’m a girl doesn’t mean I don’t know when to get my oil changed? So I just brush it off as horrible customer service and go inside and wait. As they’re working on my car, I hear them in the garage talking specifically about me and then when they come inside to try to up sell any stupid promotions going on, I turn them down. I swear once I said no they just stopped trying to service a customer completely. Sorry for sticking to a service that I needed. Afterwards I heard them talking more crap about me while I’m sitting in the office humiliated. His manager comes inside and I explain to him how his employee was acting and he laughs it off and says «yeah I’ll talk to him.» I say well you should have him apologize because that’s no way to treat a paying customer. He brings Jesse or whatever his name in inside and he says «sorry» and tries to walk out. I explain to him about to cry that I was so dissatisfied with the way I was treated and this must be how they treat all their customers. Like I said, very unapologetic and uncaring. Will never return to any location and never recommend it to anyone I know especially this location.
I wish I could give it a zero rating!!!

I been coming to this location since I’ve bought my vehicle, I don’t know how others could say they’ve had bad experience here but I’ve been to this location twice.
David is who I usually speak with but everyone I’ve met here are very respectful, they listen to you you know how much your paying up front they don’t try to apprise you to anything, so you know before they touch your car.
I had my oil change, air filters replaced, A/​C recharged, valve changed and soon my breaks done here too! I wouldn’t go anywhere. I really thank these gentlemen here so much for doing what they do everyday.
But specially David, he’s does such a great job, ill never forget when he explained to me the difference in using old oil on my engine ask him he’ll explain to you it’s hilarious. Just say hey what’s that explanation you told once about using «tortilla oil «more than twice.

I been coming to them for over a year now, and never had a problem. They’re quick and friendly. They even vacuum your car & clean the windows for you. They really do take care of my car & I feel safe bringing it here. When other places have you wait these guys value your time & make sure to take care of your needs in a good timely matter. They don’t offer unnecessary things and try to rip you off, they offer good prices with the services they offer. Definitely recommend them.

Usual good, quick service. Excellent, super-​friendly staff!
There was no waiting. Super fast service. Definitely recommended.

I’m updating again due to the customer service I received from this company’s corporate office.
I sincerely appreciated the fact that they reached out to me and did the best they could to make things right by me.
I was able to speak with the district manager Mike, who was friendly and professional.
I understand there is a new manager at this Jiffy Lube location and hope in the future, I may return with confidence that any work is being done properly and thoroughly.

never go to this location!!! never go to jiffy lube! i was driving to vegas for fun and was planning to do oil change there before heading back to LA since there is a good deal from groupon. The groupon is 25 $ for 45 $ oil change. then the manager told me my car only can take best oil and tried to charge me 100 $ oil change which is not!!! my car can take any oil which i confirmed with valvoline oil change later!!! i mean honesty is a really luxury thing. i wont expect it from this store. and also jiffy lube have a long scam history which i checked on youtube yesterday night!

I was visiting Las Vegas a couple of weekends ago and had a leak in my truck coming from the transfer case. I had just gotten repair work on my transfer case back in my home state so needless to say I wasn’t pleased.
I decided to take my truck to Jiffy Lube just to verify that the leak was indeed coming from the transfer case and to also see if they could top it off for me.
The mechanics at Jiffy Lube verified the leak, topped off the fluid, and replaced the seal all at no cost. They advised me to take my vehicle back to my mechanic and to inform them what had been found.
I was so grateful for their help and courteous service. Seeing as that I had a four hour drive ahead of me the employees at this Jiffy Lube made me feel secure that I would make it home safely.

I won’t go anywhere else. Ask for Freddy the new manager. He is honest and very professional!

Don’t come to this location. Overall staff and management are highly unprofessional. One of the supervisors smelled like Marijuana and appeared to be under the influence while on the job. I experienced the worst customer service in my life. They where rude, and the man who appeared to be the store manager offered to do a transmission flush cheaper than usual if I paid him in cash and give no receipt. Sounds Pretty fishy to me. To top it off the store was just a mess oil everywhere tools scattered on the ground and the lobby were they had me waiting for ever smelled like shit.

Love coming to this location, always done in a Jiffy and their customer service is excellent. It’s always refreshing when a man holds your car door open for you and opens the door to walk into the building. They always take care of me !! Hope you guys enjoyed your tip «lunch on me » :) Dale and the fine gentleman who’s name I didn’t catch because he got right to work, that fine gentleman was so helpful, opening doors for me offering me coffee and changing my oil and fluids. Made my Friday morning fantastic. See ya soon fellas…

Very happy with this place always very helpful and quick. the customer service is great !! loved how they vacuumed my car and cleaned my windows.

Fast and friendly staff. Needed my truck smogged at the last minute on a Saturday. These guys, although young, were professional and got it done, cheaply I might add! Glad I finally found a decent place to get my vehicles smogged up the road from where I live in the future.

Been customer for years at jiffy on E. Charleston, but will not be going back ever. First, after I paid they told me meet them at O Reileys because they did something to cause my engine light to come on. Second, I get in and immediately noticed that they put some deep long scratches in my leather steering wheel. I can only assume that they scratched it with belt buckle while turning to drive into oil pitt. I immediately confronted there GM (Ozzy) who drove it in and out. Ozzy stated to me and he’s district manager that he noticed damage when he drove it in. Which tells me he’s a liar and he did it, because I know damn well those scratches weren’t there when I got there. He’s district manager is telling me that my steering wheel is getting old and time to replace. This guy is a joke. My car is a 2010 lexus with only 42,000 miles and he’s telling me that it’s time to replace. Long story short. He did nothing about it and luckily my engine light shut off on its own later on. Definitely will not recommend or be taking my three vehicles there anymore. My advice to anyone who goes there, do not take your eyes off your vehicle. Because, they will deny any damage caused by them.

The staff here is very friendly and they are very fast. The wait is never longer than 30 minutes for routine oil change.

Went back after 3,000 miles for another oil change, to find that nothing has changed! Again, the personnel is new, but the same old great service, friendly and helpful employees! In and out in less than 15 minutes, great pricing! I cannot ask for more! See you again in another 3K miles!