Kaplan Robert P, DO

This office is ineffective at managing the customers time. I’ve been here an hour in the waiting room and the lady before me has been here 2 hours! Apparently the doctor has a dental emergency and they asked everyone to come in early, which we did. I guess they just want us to sit and wait like our time is not valuable. This will be my last time sitting in this office.

I went here once and immediately sought a new doc.
While in the waiting room he was having a few prescription drug reps come back and then leave before appointments waiting. No big deal I thought at first. Then, I heard him inviting them to his home for a party (they happened to be attractive females). One politely declined saying that it was inappropriate. I don’t know the rules in this field and thought well, maybe he is inviting everyone? Is it wrong? I still don’t know, but probably if someone expressly told him it was.
That wasn’t the reason I never went back though. I had three issues that day which needed treatment with a 4^th that was likely the underlyer. After he pretended to listen for a bit, he told me that the treatment was to drop someone off in the middle of the Israeli desert, that he did it to his son and that it worked! WTF? He was serious! So on top of being a little creepy, he dropped this bomb.
I think he is just too burnt out take his profession seriously anymore. Maybe he should concentrate on his pool parties and just sip margaritas instead of doing people a disservice with crappy diagnosis’ and recommendations.

Pearla messed up my appointment and I was scheduled for the wrong day. Then I get a bill in the mail charging me $ 74.80 for a standard doctors visit with insurance. They OVERCHARGE or you could call it legal FRAUD to your insurance here. I found a better priced, efficient and intelligent doctors office whom only charges me $ 20 at Phillip’s Family Practice 702−363−4000 5970 South Rainbow Road Suite 100 Las Vegas, NV 89 118
Kaplan charges insurance start at $ 190.00
Phillips charges insurance start at $ 90.00

I went to Dr. Kaplan for a few years as my primary doctor. Two main things led me to fire him as my primary care physician.
1. Lack of attention: He took a personal phone call on his cell phone, mid sentence, when I was talking to him. Which is possibly one of the most irritating things that can occur when you paying someone to listen to you. Second to that I discovered that he didn’t read my chart before seeing me. This I know because of the nonsensical questions that he asked me that were documented in my file.
2. He is consistently late. After observing that this always seemed to be the case, I got the ‘first appointment of the day’. It was then that I noticed that he didn’t even make it into the office until 30 – 45 min past my appointment time! (I actually heard him enter the office and was greeted by his staff.) He then saw numerous people before ever getting to me. And once my watch read 1 hour past the appointment time, as the first appointment of the day, I told his nurse I was done with him. I made them refund the cost of that visit and I never went back.
I sent Dr. Kaplan a strongly worded letter explaining how disappointing his behavior was and I asked him to pay me $ 50.00 for wasting my time. (I felt that was very reasonable.) He called me to apologize but did not pay me for the time he wasted.
There are much better physicians out there: I can’t recommend this guy.

The wait is terrible but I think I would rather go to a doctor with a lot of patients willing to wait a few hours to see a doctor they trust then go to an in and out empty office belonging to an ignorant med school start up. Dr Kaplan is very frendly and sociable and is amazing with kids. My son lit up in his office because the doctor really cared to get to know him. He frequently has students sit in for training which is can be a little awkward paticularly when he has no filter discussing symptoms but I suppose it makes sense. He is very knowledgeable and has helped me with a few issues. He can hear symptoms and calculate them into diagnosis pretty quickly. My only complaint is that now I have a good quantity of prescriptions to manage… I would have liked to discuss other options aside from more pills… then again I didn’t speak up. The wait is worth it and I am confident he knows his profession well. I would agree that the receptionist is a little stressed… she is very direct about information and it comes across as annoyed or abrasive. I think she is kind and helpful and will not give you half assed uninformed answers which is important when dealing with penny pinching insurance companies. She is your first line of defense when it comes to helping manage your health care… give her the respect she diserves. She does a lot for this office and is very knowledgeable and busy.

NOTE: This was at Dr. Kaplans’ previous location on Maryland Blvd. Different office.
I haven’t been to this, newer, office. He now has a different staff. Good move Doctor! The previous office admin wasn’t good enough for you!
I’m used to waiting in this waiting room for an hour and a half — two hours… Today, I had shown up at 400 for my 415 appointment. At 5:30 someone poked their head in and asked what I was here for. I said my 415 appointment.
I was told that DOCTOR KAPLAN HAD LEFT!!!
WTH!!!
The woman (not the receptionist) asked if I wanted to reschedule… are they high???
Maybe THEY can afford to keep leaving work early, but I can’t.
I’ve never been treated so rudely as I have in this office
(on every visit, not just this one) and today was the last straw…
Believe in the low ratings this office gets. Customer service they have no clue.
But they know how to take your money. to the point that they always over schedule appointments so you end up sitting there for a very long time. I always knew that a doctors office that makes you sit there (consistantly) for longer than 15 minutes has no idea how to manage an office. I’ve put up with it one too many times — but that all the receptionists would leave and leave me sitting there while the doctor goes home is totally uncalled for and rude. rude. rude. rude.
Poorly run office. Totally mismanaged.

I’m not sure about the work the doctors do here but the front desk/​receptionist is as rude as they come. I was extremely ill and she had no concern for that. Long story short after trying to take money from me before I was even seen (without giving me any idea of how much my visit might cost) I decided to leave.
Also — as we sat there for over an hr waiting for our appointment we noticed people coming in and being seen even though I was there before. They had a little note saying that patients will be seen in order of apt time — not arrival. So I’m confused as to why people arriving for 2PM apts were seen before me that had a 1PM apt.
With the unprofessional behavior and attitude I received from the front desk I’d suggest avoiding this establishment. I wouldn’t feel comfortable having any type of private or medical info handled by people in this office.