Las Vegas Solari Hospice

The difficult choice of home hospice was made on Sept8th. Was told meds would arrive within 4 hours, well they came 48 hours later. There was no support given the social worker who came to house said i would give you my card but Friday is my last day. So we had no support or help from social worker, cna came 5 days a week to bathe. My mom past away Sept 22^nd, nurse came to home, pronounced the passing did some paperwork and had to get going. After that we were on our own, The ONLY REGRET i have about my moms sickness, etc was choosing home hospice and this company. Then their equipment supplier was calling em less then 24 hours after my moms passing to get their equipment, when they finally came, they literally threw my moms mask on the floor, left the light on in the room, left the oxygen tubing hanging out of the garage garbage can and took a hoyer that is not even theirs. There was ZERO sensitivity. the only good ting was nurse kendra who while at my home advised she was leaving as well.
I was told and portrayed a whole different scenario when we were being ‘educated” on home hospice.
There was no emotional support during the hospice and after my mom who lived with em in my home passed away.
such a dissapointment

Highly disappointed with the services we received. Upon intake, the nurse who came did not bring her stethoscope, was not going to assess my grandmother and she did not know answers to certain questions. After asking for her to come in to assess my grandmother, she explains to us that she doesn’t think she will pass this week. She indicated people are close to passing when they are confused and when they have a fever. My grandmother never got confused and she never had a fever. She also passed 11 hours later.
Hospice is supposed to provide comfort; we were promised liquid morphine-​fast forward a few hours when my grandmother was severely uncomfortable with her pain and the pill morphine we had was not working and just causing more nausea, a call was placed to hospice. We were promised a call back in 5 minutes; 45 minutes later and another call on our end was placed. An hour and a half after the initial call, the same intake nurse shows up-​empty handed. She then explains how she placed an order for the liquid morphine and it would be delivered later that night. Well what happens now? The answer we were provided: You can administer the morphine pills through her rectum, without any instruction/​demonstration, just a «go for it» attitude. Disappointing. Also disappointing, there was almost like a push for us to transport her to their inpatient unit. That seemed to be the only sure answer she had for any of our questions and/​or concerns.
The liquid morphine was finally delivered a few hours later-​her final hours. The only positive thing I can say about Solari Hospice is the chaplain services; Chuck was great. He will be speaking at my grandmothers memorial service.
After her passing at 12:20am and a call was made immediately to hospice, a nurse came around 1:40am and she was officially pronounced at 1:44am. She brought a printer, which didn’t work. It just didn’t seem professional. All she had to do was the officially time of death, fill out a piece of paper and call the funeral home we chose. Which, thankfully, we had other family members to recommend a funeral home because we had no clue where to start. Apparently a social worker was supposed to make contact with us «at the end of the week» but you’d think there would not be such a lag for such services, especially if the social workers are supposed to assist with information on funeral homes.
After calling the funeral home, the nurse was hurrying to clean up and dress my grandmother because the funeral home was on their way. She was rough with my grandmother’s body-​there was no dignity, no respect. To make things worse, she asked for us to help dress her; How traumatizing!!! The whole thing wasn’t even done until 3:45am. My family and I have felt completely unsupported during this difficult time.
My family and I will definitely have a sour taste about hospice services in the future if they are ever recommended again because of this experience, which is sad because this service, with a different agency, can definitely be helpful.

Follow up to last review:
On Saturday 11÷8÷14 eve, the patient was eating, responsive and carrying on a conversation regarding moving ASAP to another facility. The head nurse stated they only had creamed and bland food. She was eating everything we brought her.
By Monday her condition had deteriorated severely and the family was working feverishly to have her moved since the oxygen level had been lowered to half of what was recommended by the physician. Meanwhile, the nurse was administering morphine and Adovan according to another concerned visitor. Before we could get her moved she passed away while gasping for oxygen. The immediate family is convinced that Solari prevented proper medication and expedited her demise.
Until this facility is investigated and subsequently shutdown, they should be avoided at all costs.

My grandma spent her last days here and my mom had a great support system in the staff until I arrived in town. Grandma was treated with dignity and care until she passed. My whole family is grateful for a comfortable place for granny to reach her homecoming.

My aunt spent her last few days at this facility and received nothing but the best of care. As a family, we are very grateful.

My Mom (89) has been with Solari for almost two years. She is in the Hospice at Home program. Her treatment by the visiting Nurse and other staff has been wonderful. She has on occasion needed to spend some in-​patient time. The facility is clean, the rooms are beautiful and well equipped. The staff is friendly, attentive, and caring.
Mom is eager to see the visiting staff each day. She actually enjoys going to the in-​patient facility when she is having a problem as they provide her great care and a lot of relaxation. I am happy by what i see of her care at home and in-​patient.
This is a fine place for my Mom. If it is ever necessary for my wife or I to use hospice care we will use Solari.