Las Vegas Urban Limo Service

Vlad Dracula, Joseph Stalin, Adolf Hitler, Pol Pot, Idi Amin, Ivan the Terrible, Mao Zedong, Tomas de Torquemada, Leopold II of Belgium, Genghis Khan, Attila the Hun, Caligula, Nero, Emperor Hirohito, Ayatollah Ruhollah Khomeini, Kim Il Sung, Maximilien Robespierre, Adolf Eichmann, Heinrich Himmler, Saddam Hussein, Osama bin Laden, Reinhard Heydrich, Josef Mengele, Talat Pasha and finally Elizabeth Bathory.
The preceding is a list of wordpress. coms 25 «Most Evil People in History»…Coincidenta­lly, This is the same list of people I would tell…“Yea!, go ahead and use Las Vegas Urban Limo, they will give you exactly what you deserve.“
I reserved their services for my yearly company party. We ended up with 3 different drivers and 3 different limos, lots of confusion and 2 of which were very unpleasant and had rude drivers. I requested an invoice prior to the service as well as after and NEVER received one. A week later I noticed on my credit card statement that they charged me almost 3 times what the original quote was! I ended up paying $ 965 for a service that was quoted at $ 365 which was confirmed on the day of service. I attempted, on 5 different occasions, to get in touch with a manager who is apparently never available. and was promised a call back every time… guess what… not one call back. So after a month of trying to get in touch with Las Vegas Urban Limo. I opened a complaint with the BBB. Not surprisingly, they replied to the complaint with an offer of refunding $ 100…are you kidding me? I was so tired of trying to deal with this i gave in and said that would be fine, something is better than nothing, right… and you guessed it, never got the refund. Tried calling them again but no manager was ever available or returned my calls. So i decided to stop wasting my time and just accept the fact that I basically got robbed… After reading all of the other reviews on Unilocal about Las Vegas Urban Limo Service I guess i should feel lucky to even have had a limo at all! But in hindsight, I wish they would not have shown up. The initial price may be enticing, buy trust me, CALL SOMEONE ELSE! You may pay for it in the long run.

This limo company is the worst experience I have ever had in Las Vegas. Las Vegas is my home and I travel for a living.
I had used their LV Urban Limo for several months in 2014. However, on April 13, 2014 I had a 4am pick up scheduled, and no one ever showed to pick me up. I ended up taking my car to the airport and did not miss my scheduled. I understand that extenuating circumstances occur; and I was willing to allow the company to apologize. But to make the situation worse, they never apologized. It is now June 2014 (2 months later) still no one has apologized and $ 99 has never been reimbursed.
I continue to get the «run around» from Ann and other individuals at the company, where they are promising to resolve the issue.
I like giving positive reviews, but this is a company that lacks integrity and does not provide good customer service.
My recommendation: I plan to tell everyone I know to STAY AWAY FROM THE CAR SERVICE!

I booked and paid for Limo service in Dec. for an April arrival in Las Vegas. I called the day before we left to confirm our pickup for a group of 10. They confirmed they would be there. When we arrived at the airport there was no limo. I called them and they informed me the car had broke down and they didn’t have another so we were on our own. We got a curb side limo for $ 100.00 and they were charging me $ 139.00. So it was a bad deal all around. I still have not received my refund either, because now they are having billing problems. Watch out for this company.

If I could rate this 0 stars I would have no problem doing so. We showed up in Vegas for my 21^st birthday. The limo was booked in December 21^st, 2013. We called the day of to make sure our limo would be there to which they said it would. When we arrived there was no sign with our name on it. After wandering around trying to find our driver we decided to call and see where he is. We found out from that call that their limo was broken down and they had no intention of letting us know. So no what does 10 people with bags do to go home? We found the Airport has limos cars and busses you can rent. As it turn out, not only did we get a limo but it was also cheaper than this no show company.
So to recap– they charge up front, don’t show up, and also are overpriced!
DO NOT USE THIS COMPANY.