Louis Vuitton

If I could give zero stars I would. I bought a belt there and realized when I went to wear it that was scratched. I went back to this store within 12 hours of my purchase and the condescending manager told me I obviously did something to scratch it. I wore the belt to brunch so if that scratched my belt it’s definitely not the quality of a $ 700 belt. They are nice as can be while you’re spending money, but awful at customer service.

Best Louis Vuitton boutique in Las Vegas. This one and the ones at Bellagio.
Great customer service and people. Very kind. So different than the ones at Crystal which hiring rude people and bad service.

If you come to this Louis Vuitton store at the Wynn, you must ask for Donna Sim.
I originally came in to look at an Alma BB for my mother’s birthday (hellooo lower sales tax!), but got distracted when I asked if it was possible to repair the zipper and canvas warping on my Pochette Accessoires. She carefully examined it and said that LV probably wouldn’t accept it since there was minor cracking along the piping. It’s an old bag so I understood, but she took it to her manager just to make sure, without me asking. While she spoke with her manager, I looked around and fell in love with the Louise clutch and Alma BB. But since I was window shopping and not sure of which bag to get for my mother, I left the store empty-​handed. Donna did give me a little card with all the pricing to repair my bag and info about the Louise, so that was really nice of her.
After visiting the LV store at Bellagio, I came back here the next day. Their Alma BB in Damier Ebene also had a minor (but fixable) dent, and Donna decided to call all the LV stores in the area to see if they had another one in perfect condition; and I didn’t even ask her to! She was so proactive and on top of everything. Side note: it’s strange to me that all LV stores only carry one in each model/​size/​leather. They don’t receive any more, until they sell it. I understand this saves space, but it doesn’t give customers the option to pick and choose. Regardless, I did end up purchasing the bag from Donna and couldn’t be happier.
There was another SA (Lily?) who helped us on our second visit, before Donna came back from her lunch break, and her services were below par. She never once smiled and didn’t seem friendly or caring. On the flip side, the manager was really nice and genuine, so your experience really depends on who your SA is. There was another SA helping my boyfriend with watches and she kept telling him that a Rolex was a waste of money and to get a LV watch instead because the quality would be better (lol ok).
Donna connected with my boyfriend and I on a level beyond any normal SA-​and-​client relationship. She was real with us and told us a lot of things I think other SAs would be hesitant to. She’s also gorgeous and can pull off any look. When she came back from her lunch break, I didn’t recognize her as she had a half-​sleeve tattoo and her jet black hair was worn down. Pretty bad ass. But the minute she put on her LV uniform and pulled her hair back, she was so elegant and classy. Can you tell that I have a girl crush on her yet?

Stay away from this store! Here is the full story: I bought a laptop from
, while waiting for it. I went to this store and bought a briefcase for it, I told them my laptop was 15.5 inch screen, so they sold me a briefcase measured 18″ diagonally, but when the laptop arrive, due to the screen was a wide screen, it will not fit, so I brought it back to the store and thinking I will return it and get a bag that’s one size bigger. «Grace Mazano», the «expert advisor» (according to her business card), told me that the bag was used, and I can not return it. I told her that I did not «use» the bag, I only put the laptop in it and realized I can not zip it up, so I left the laptop in it to show them that I just need a briefcase about 1 inch bigger, the next size up! SHE THEN TOLD ME THAT SINCE I PUT THE LAPTOP IN IT, THERE IS «WRINKLE» IN THE BAG AND SHE CAN NOT TAKE IT BACK! I was like WTF! if the briefcase «wrinkled» in 5 minutes, then it’s defected! This is not what LV quality was suppose to be! Not for $ 2700! when I said that, she then told me: «OK, I am going to make an exception and let you exchange it. «she brought out a briefcase that was a little bigger, GUESS WHAT! THE LOWER CORNER OF THIS «NEW» BRIEFCASE HAS WRINKLES, MORE THAN THE ONE I WANT TO RETURN!
When I pointed it out, her face turn red and walked away! She told me to call the manager the next day. Seriously!!! I am within the return and refund period, product is defected, they try to sell me another bag that is also defected, I just emailed the manager, they better made this right!

IMO, this is the best LV store in Vegas and maybe one of the best in the country. They have amazing inventory and, though they were very busy, I had excellent service. I would suggest coming in even if you are only «window shopping» if you have an appreciation of LV products. They have some beautiful pieces that you will not see on the web site or in other stores. They ended up not having my enormous shoe size in anything I wanted, but I was so glad to have been in and now know the extent of their inventory.

Charlene and Ryo helped made my present to my bf a very nice experience and a successful surprise. Charlene texted me the picture of how it is packaged since it was getting shipped to Massachusetts. She wrote a handwritten note and packaged it very nicely.

They didn’t give me the dust protection bag! I was too excited to realized that until I left Vegas! I went to a LV store in my local area and they say the bag only comes with each purse so there is no extra bag. Then I wonder why the person who sold me the purse at Wynn Vegas store took away my dust protection bag! Maybe try to sell some fake LV purses online and use the genuine dust bags that they stole from customers to make them look real? I don’t know!
Plus the service is not the best. The lady who helped me only smiled after I said I want to buy the purse. For the 20 minutes before that when I was trying purses, she didn’t smile at all and her facial expression seemed like I’m wasting her time.
You know what, I actually don’t care if your service is bad, as long as you are helpful and get me whatever I need! Why you took away my dust protection bag!!! I’m so angry!

Had to stop by this store while I was at the Wynn. Just purchased a gorgeous chain louise bag and I am completely in love with it! They always have great service and quality products. They seemed a little short staffed at this location but the sales people did apologize and did their best to accommodate all the customers. The lady that helped me was very nice and helpful. Luckily I already knew what I wanted to get. Love the very open floor set up of the store. You can find the men’s merchandise to the back right of the store.

Alice really took care of me, walked out of there with a new 55 keepall. She was super helpful, showing me all the different prints and material. I came in mid afternoon, not to many customers in the store, I wasn’t bum rushed by sales people, polite nods here and there. I hate when they see people and attack. I was able to look around with out the pressure of someone following me wondering if they will make commission off me, it was nice. Of course when I did need assistance Alice was there. I would defiantly come back.

I was in town to see Justin Timberlake perform during Thanksgiving weekend, so I decided to eat and go shopping at the Wynn. I knew I wanted to add another purse to my Louis Vuitton collection, so I gave this store a try. The sales staff was very friendly as soon as I walked in, and I was offered a drink (water or soda) as I was looking around. The sales staff let me touch and try on several different purses. I finally decided on a red vernis alma pm purse. Several weeks later, I got a thank you card in the mail from the sales staff for my time and money spent in the store. Great place to shop!!!

OMG: I got a handwritten snail mail not from a celebrity, but from this LV store location! Further demonstrates customer service done RIGHT!
I stopped by this specific LV location by random out of all the other LV stores in Vegas after coming to a firm decision in wanting that specific bag I’ve thought about over the years. I knew I could easily back out if I didn’t love the bag at first sight, so I wasn’t too worried if snobby sales associates didn’t help me with having hands on experince with the handbag.
However, I was still quite intimidated when I first walked into the store since I’ve only ever bought one luxury branded bag, which was a Coach bag. Wasn’t a pleasant experience but they might have judged me since I was a High Schooler at that time. Anyway, the sales person at this LV who helped me was also apparently the team manager! She greeted us when we first walked in and later approached us to see if we (my mother and I) needed help. She was genuinely pleasant in helping me with my first purchase! Overall, wonderful experience! Especially since my second experience at purchasing a wallet from another LV store once I returned home from Vegas, was QUITE disappointing compared to the first experience I had at Wynn’s LV in regards to customer service. Guess they don’t judge in Vegas because they never know what kind of customer you get just from glancing at their overall apperance! The person who helped me was Alice Kan, the Leather Goods Team Manager.
While finalizing my purchase, I had to fill out a card and I wrote my birthday which Alice noticed and made a comment on (my birthday was in a few weeks). So to further demonstrate the pleasant first LV experience I had, I was VERY surprised to see in my mail that I had recieved a snail mail from LV! After opening the mail, it was a card, a handwritten birthday card from Alice Kan! It was a pleasant surprise because I thought the store would have nothing to do with me anymore after my purchase! I purchased the Neo Totally MM in Damier Ebe.

Went here with my husband and the sales associate was giving me a bad look thinking that I’m not going to buy anything. I was just wearing a shirt, pants and sandals. Then when i decided I’m going to buy the bag and a wallet, the sales associate became super friendly and surprised. Please don’t judge anyone. That’s not a good customer service.

Um, 2.5 stars. Beautiful store, but service was definitely lackluster.
I was here with my cousin-​in-​law, who has been working 6 days a week for the past 3 years with no vacation in sight. This was her first trip to Las Vegas, and she was looking forward to using her hard-​earned money and purchasing a Louis Vuitton purse and wallet, which she had been meticulously researching and thinking about for weeks. When she took out her phone to look up a picture she had taken of the purse she wanted from the Louis Vuitton website, a sales associate immediately swooped down on her and told her that pictures were not allowed in the store. That already made me pretty miffed, in addition to the fact that they also chastised my niece for holding her dad’s video camera (which was off) for «taking pictures.»
Two of my cousins and I were standing around discussing which purse to try on and purchase, and no one really came by to ask us if we needed any help. Only after she had selected one of the models that she liked in the store and after we approached a sales associate, did they finally start paying some attention to us.
The sales associate helping us was helpful enough, as in she obtained the different wallets we wanted to see and answered my cousin’s questions, but she was very curt with her answers and didn’t crack a smile once. She wasn’t very friendly.
We eventually figured out which beautiful bag and wallet to purchase, and my cousin happily made the purchase, but the whole experience was pretty sour and nothing like my experiences with other Louis Vuitton stores. Maybe I caught them on a bad day, but there are at least 2 other Louis Vuitton boutiques in Las Vegas, and I doubt I’ll be returning to this one.

All of my friends know that my Louis Vuitton bag and I are a pair. You’ll never see one of us without the other. And that’s just how it is.
Came here in 2010 to treat myself to the Louis Vuitton Delightful bag. I saved my money, researched thoroughly, and walked into Louis Vuitton confidently that Tuesday afternoon.
Before then, I had never been attracted to this designer store before. However, through word of mouth advertising (by several friends), I decided to give Louis Vuitton a try. & I am so glad I did. I’ve taken this bag everywhere. Three years later? The bag is slightly worn along the strap, but overall, it still looks as good as new.
The service was outstanding too. The salesman I had was so excited for me to experience being a first time Louis Vuitton owner. On the way out the door, he said «enjoy your bag and treat it well; don’t let it sit on a shelf in your closet.» :) And I don’t.

Full selection of their lines. Service was impeccable. Got exactly what i wanted. What more would you expect from a top of the line brand, with top of the line merchandise?
Asked for the full selection of their men’s wallets, the salesman showed them all highlighting the features of each, and made deciding easy.

On a recent R&R trip to sin city (that’s almost an oxymoron) I developed an obsession with the Neverfull tote bag. Of course when I obsess, I must satisfy my urge… immediately! We were staying at Encore and having the store in the Esplanade made my desire for this bag all too real and literally at arms reach.
We walked in and were greeted by a lovely Filipino sales lady. She was helping other fellow Asian LV obsessors and asked another sales associate to assist, Ms. Joanna.
Joanna was a doll from start to finish! She spent the time explaining the history of the monogram print and allowed me to bounce back and forth deciding between the monogram canvas and the damier ebene. I asked her what the return policy was should I wake up the next morning regretting my style selection and she put me at ease (there is a 14 day return policy). She was so pleasant and I just wanted to put her in the pocket of my new Neverfull bag!
She boxed up my bag every so nicely with a cute note on the gift tag telling me that I would not regret my selection when I wake up the next day. Thanks Joanna, I didn’t regret my choice.
Until we meet again LV…

Gigi and the manager Hilary were so awesome — very friendly and super helpful. All of the staff at Wynn were the total opposite of the stereotypical high-​end retail snobs ignoring us at Crystals.
We were looking at bags for over an hour, and Hilary very patiently showed us everything we wanted to see. At these kinds of stores, you really need someone to actively help you since so many things are locked up or behind the counter.
She knew we were there to buy, not just look, so honestly that may have been a factor too. But going by all of the other positive reviews, they’re nice and helpful with everybody. The store is smaller than Crystals but they actually seem to have about the same amount of stock as far as bags.

On a mission to purchase the iconic Alma in Damier Ebene, I browsed several LV stores but none had my bag in stock. Sniff! :(I decided to take a peek at LV at the Wynn in hopes that my bag would be available.
I entered the store and was greeted by several SAs, but they were all busy helping customers. I easily entertained myself by browsing all of the portable eye candy. Finally I spotted MY bag sitting on the shelf looking oh so pretty.
When she finished with her customers, a SA named May approached me and offered me assistance. When I asked to see the Alma, she ever so delicately handed the precious cargo to me. Perfection. I also asked to see the Speedy 30 in Damier Azur, just for fun. ;) However, I had my heart set on the Alma.
All in all, I was pleased with my experience at LV at Wynn. I would definitely visit again… for my next LV purchase. ;)

I had a lovely experience here.
I had tried on the Conspiration Pilote sunglasses at LV Ceasars the day before and was pretty sure that I wanted them. I was unable to return to Ceasars before I had to leave for the airport, so we walked across the street to Wynn instead — knowing there was an LV store there.
I was approached and helped immediately, and asked the saleswoman to please hold the sunglasses while I went to one other store down the way. Not only did she hold them but she went across the street during my absence to find me a brand new pair from another store, so as not to sell me the display pair.
She cleaned them and had them waiting for me when I returned 10 min later.
Perfection… and I am now the proud owner of what might be the worlds most pretentious pair of shades ever. ;-)

I know, I know. I am such a stereo-​type.
But dude, it’s LOUIS VUITTON!
Edward, our sales person, was knowledgeable, down-​to-​earth, and patient with us as I sifted through the latest clutches, accessories, and hand bags. He cleaned my bag, too and offered us beverages.
He was a real pleasure to deal with and if I go back, I will surely deal with him again.
No purse this time for me, instead, my friend received his belated bday gift here.
Yay! No more Samsonite! ;)