Lumber Liquidators

I stopped by a few flooring places in Vegas. I was told early on that any type of wood flooring (solid or engineered) is problematic in desert climates, requiring constant humidity control to prevent issues with the floor and subsequent warranty. I confirmed this on several hardwood flooring sites. I’m unwilling to waste energy to do this year-​round, so I ruled it out.
The LL sales person, however, claimed humidity wasn’t an issue «b/​c they had just installed a wood floor locally», that «engineered wood is as stable as laminate», and that «they could send a professional installer out to verify». Verify what? Sure they may be cheap, but they’re also shady.

Went back after 3 years to buy more wood flooring. They matched the price that I paid from 3 years ago. I ended up buying one box too many and they refunded my money without charging a restocking fee. Great experience.

have tried to call and get help with the test kit for the flooring that has high phamaldahyde level and I keep getting busy signals

I found this great wood laminate, KM Natural Acacia, at my local Lumber Liquidator store. 12 mm thick and only $ 1.59 sq/​ft. Jesse and James totally helped me from beginning to end. At one point I told them I might buy a laminate from somewhere else and they still helped me out with all my questions. They weren’t trying to over sell me or pressure me at any point.
The laminate gave my whole home a completely different look and feel. The tile workers have been tearing out the kitchen and walking all over the laminate for a week now and there aren’t any scratches on it.
I highly recommend this product and the staff at this store, they really know their stuff when it comes to wood and flooring.
P. S. I researched the whole formaldehyde situation and it turns out that the producers of the bad laminate were based out of China. Now Lumber Liquidators only carries laminate products from the USA and Europe with much higher safety standards.

The service at this store was absolutely perfect. All employees were very courteous and helpful. The standout employee was assistant store manager was Abe Magsayo. If there’s a better and more helpful person working for this company, I believe you would be hard pressed to find them. We will be doing business with Abe again. Can’t thank you enough.
James and Mary Peter

I’m so frustrated with this company. The workers never call us back in a timely manner or follow through with their word. We have been waiting on our hardwood floor since May and every time we call they never can give us an exact date. They basically are ignoring the fact that we are living in a construction zone aka our house and we need our hardwood. Pay the money to someone more professional and about customer service.

Cáncer agents reported to be in products Lots of pending litigation nasty stuff Been Lots on tv about May want to think about

Bought flooring on an end-​of-​year special but, due to our schedules, could not get it installed until February. Better and less expensive than similar product at retail and even some wholesalers.
Staff was very helpful and friendly and made recommendations did not try to up-​sell. I realized, just days before install, that I had forgotten to order additional trim pieces, Abe was able to get them ordered and shipped to my door 3-​day for only $ 20 additional.
Their installer, D&R, was friendly and flexible and the owner came by each of the three install days AND a few days after to see the progress and final install. I wasn’t expecting as much dust in my garage but they had to work there, since it was raining. I was also able to include the installation on the delayed interest financing!
When all was complete, it turned out I had purchased far too much glue and caulk. The store happily took back the items and credited my card.
I would highly recommend! Just remember, they don’t deliver.

The guys at lumber liquidators were so helpful and nice the nine million times I was back and forth to the store! We bought an awesome floor at an awesome price and are so happy we went there!

Just purchased 1300 sq ft of wood laminate flooring. Price was the lowest around and there service people were a great help. They even put us in touch with Ro Flooring who did an excellent install.

Wanted to purchase flooring for sale price and pick up 2 weeks later after the new year, was told I couldn’t do that but that they would honor sale price after the new year and surprise surprise they can’t honor the sale. So if the sales staff offers any services get it all in writing and notorized.

Horrible. Purchased product that was on close out. Didn’t know they sold us a defective product. We called the company and they sent out an independent contractor that confirmed it was a defective product. But company refused to refund the money and made no attempt to replace it even after their independent contractor verified it was defective. Buyer beware.

I purchased engineered hardwood flooring from these guys and underlayment.
The flooring prices were the best I could find. After I bought the underlayment though I found WAY better deals elsewhere.
I recommend using them for flooring but not tools or accessories.

My review is only for this location. We purchased almost $ 1,000 of underlayment in 2 separate transactions over the course of 2 days. the first transaction was for the majority of the underlayment. the second transaction was for 4 more rolls. My husband told them that we were pretty close to accurate but asked to confirm that we’d be okay to return a couple rolls if we were off in our measurements. He was told of course, just keep the receipt. We paid cash, were given a receipt and thought that was it. In the end we ended up being off by one too many rolls, so I took it back (not my husband) with receipt in hand. It was unopened. The manager on duty never asked for my receipt just for the phone number it was under, I told him it was probably under my husband’s number but that I had a receipt. He took the receipt, saw that it said we had paid cash and told me he couldn’t help me. He told me that cash purchases were for people who didn’t care about returns and my receipt was just a generic dummy receipt. I told him that we were told we could return any extra, and no where on my receipt did it say «All Sales Final». to which he replied that he wasn’t the one who had helped my husband, he is the manager, they should have told him not to pay with cash, and he didn’t have any cash on hand to refund my money back anyways. Then he told me I could try to call corporate and see if they would issue me a check. I asked him to write his name on my receipt, and then he started being a little nicer. He gave me the name of corporate and apologized for not being able to refund my money. Before I asked for his name he was rude, short with me and just seemed to act like I was wasting his time. I loaded my toddler and the underlayment back into my truck and called corporate immediately while I headed to Henderson for my next errand. Corporate couldn’t understand why I was told they wouldn’t refund my money in the store, they took my receipt number and had me confirm my address (which pulled up with the receipt number) and proved that my receipt wasn’t just a dummy receipt but our actual account with our information on it. I held for almost 15 minutes while corporate called the Rancho store and talked to the manager, when corporate got back on the phone with me they asked me to go back immediately to pick up my refund, I told them it would be at least 2 hours. When I went back another sales person, who was much nicer helped me, and he went to the back to let the manager know I was back for my cash refund. Turns out they do have cash on hand for refunds, it wasn’t a problem at all, the manager was just unprofessional and rude. Horrible customer service. I will never go back there for any reason, ever. In fact I’d just pay more money elsewhere than deal with someone like that again. So when we get ready to re-​floor our upstairs, my sister’s house, our income condo we won’t be going to Lumber Liquidators and I will never recommend them to anyone, but I will let them know about the awful manager at the Rancho store. Also, never pay cash even if you get a receipt because their manager will tell you it’s useless and waste your time.

We didn’t come here to buy wood floors, because we already bought wood floors at Lumber Liquidators about 6 years ago. But we have a huge problem: The wood is cupped, bowed, and in many places has actually fully lifted off the floor. We think the problem is with the installer, not the wood, but we got the installer from Lumber Liquidators, when they were on Dean Martin drive.
Since then, they moved to the far reaches of Henderson, and I can never get out of the house early enough to get there. Happily, they’ve opened a store on North Rancho, so that’s where we went today.
The salesman, Abe, was very sympathetic, and was all too willing to look at the pathetic pictures, but said we had to call customer service, and he gave us the number.
So that the trip wasn’t all for naught, we bought a rubber kneepad for four bucks, and went across the street to Big Dog’s, just a few minutes too late for happy hour :(