MAC Cosmetics

I think Mac really needs to train their employee with customer service. Erika was only there at the time.
Honestly how hard is it to say do you need help and hi ?
Anyways Mac is located in Gate D.
If it wasn’t for $ 25 powder on sale I wouldn’t have purchased it.
Will not be back, I went out of my way from gate A to D to just buy something.

Please note that there are 2 MAC locations in the Las Vegas airport; one in Gate D and the other in Gate E. The location in Gate E is a small counter located inside the duty free shop, while the location in Gate D is a standalone store in the middle of the walkway. This review is for the counter located in the Gate E.
Like an idiot, I waited until the week before New Year’s Eve to schedule a makeup appointment. I called every MAC store that my Unilocal search yielded, only to find that the strip (and every store on the strip) would close down at 6pm for the NYE festivities. This made it impossible for me to get my makeup done on the strip because my flight would land at 6:05pm. Finally, I called this store. I am so glad that I did! I made an appointment with Maria who wasn’t sure if they would be taking makeup appointments on NYE. She took my name and number and told me she would give me a call back after speaking with her manager. About thirty minutes later, she called me back to set up the appointment. On the day of my appointment, my flight got delayed by one hour, so I called Maria immediately to let her know and she was perfectly okay with it and thanked me for calling.
I got my makeup done for a required $ 75 product purchase (I think this was NYE pricing; it is usually cheaper). Everything looked great and I am so happy that Maria was the one to do my makeup. She knew her products, was cheerful, and patient when I couldn’t decide on a lipstick! Although I got my makeup done with little to no interruptions, Maria did let me know that if a customer came in to shop, she would have to stop and help them. So keep this in mind when considering what time you should schedule your appointment.
The reason I gave this location 4 stars, instead of 5 is because they don’t carry all the MAC products. While they have MOST of them, they may not have your favorite Plush Glass or specialty item from MAC’s new grooming line. So, maybe you should call to ask them if they have your special item before booking your appointment.
The process of getting my makeup done in the airport was seamless and so fun, thanks to Maria! After I was done, I headed to my hotel to get ready for the evening. GENIUS! I am looking forward to doing this again.

Do not buy MAC Cosmetics at the airport! They do not accept exchanges or refunds.
I was on my way to San Francisco and was delighted to see a MAC store in LAS airport because I forgot my MAC powder at home. I went in, told the make-​up artist that I wanted a studio fix powder plus foundation NC42, paid for my purchase, went to my departure gate and sat down while I waited for my flight. That’s when I saw that I was given the wrong powder color. The make-​up artist gave me an A94 instead of NC42. I hurried back to exchange it, however, I was informed that there’s no exchange or refund policy. I checked my receipt and it didn’t say anything about a no exchange, no refund policy; nor was there anything around that store that says it either. I explained to them that it was their mistake but they said they couldn’t help me because of that strict airport-​MAC policy. I even talked to a manager and she informed me that every store has different policies about exchanges and returns and this particular store doesn’t do refunds or exchanges. She also informed me that I may not be able to exchange or return it to other stores if it’s bought at the airport. So this is a warning to all consumers not to buy at any MAC stores at the airport. I’m so pissed!!!