Macy’s Furniture & Home Store

If I could give no stars, I would have! Every time I call to locate an item in this store all employees act like they have never heard of such items in their store and I have to litterly tell them where the item is exactly located in this store!!! Staff are absolutely no help !!! Very frustrating and when you go into the store all you hear is employees complaining !!!

Horrible customer service. Came in today, and the sales associates just couldnt be bothered with me. I walked passed an older white haired man who was incredibly snooty. I clearly needed help and he didn’t say a word to me. I’ll stick to the macys website.

This is the best kept secret in Vegas… as far as Macys furniture store goes. Everything you need for furniture and for the home is here. It is very well kept and their selection is modern, as well as classic. Lots of employees to help you who are very friendly and knowledgeable. We searched everywhere for couches… our main thing was comfort. And in this store we found the cutest and most comfortable couches. Their prices are reasonable, sometimes more than other stores but they always have sales.
The only downside is that your only option to get the furniture delivered is through them. And they charge a $ 95 delivery charge. Another thing is to check out takes forever! When we were checking out for a regular item, it took 25 mins to check out… mind you, there were 3 cashiers and only 3 customers in front of us. The problem is that they try to upsell their credit card and their reward system so much, that they take about 20 mins to check out 1 person.

I got a Macy’s credit card so I can purchase my $ 3600 mattress and credit card services sucks! Every Time I call credit card services, it’s like someone from a third world country answers or I am put on hold and then hung up on! No matter what you, do not get a Macy’s credit card!

Let me begin with the fact that I and my family shop here regularly, Macy’s were always the top of customer service for me and as a business owner I took then as a example.
Until now, I don’t know if I was unlucky or simply this store is headed down hill. I never had any issues being the first time I have tried to call and get a problem solved I must say there customer service after the fact is absolutely ridiculous!
My wife has chosen an area rug on August 5^th in the store after the order she was told there are no in stock and they will ship it home, they assured there will be no issues whatsoever. I must stop here for a moment and say, I am a big online shopper, I never shop for rugs and furniture online because of what happened next.
The rug arrived surprisingly quick, within 6 days (11^th)!! Only one problem, we ordered metallic Teal and received a PURPLE! As purple as it gets!
Here the fun really starts… The Macy’s rep finally contacted us after a couple days apologizing and said an exchange was placed and it will be a couple weeks. (On the 13^th) she continued with trying to find a way to get the purple carpet wrapped and even hinted we can bring it back to the store (so wait, you don’t have it in stock ship the right color and I have to load it and drive across town to bring it back– and wait! My new one will still take another 2 weeks?
Several days past and no empty bag for the carpet on the 16^th 17^th and 18^th we have tried calling again and again and again there is a message that says «waiting time 10 minutes» and you get hung up on after 9 for three times in a row. If your lucky you get to leave a message no one will return anyways. On the 19 I loaded the freakin carpet and drove all the way to Macy’s as furious as can be.
The manager was nice enough to say «we can leave the carpet here I won’t have you take it all the way back home» she gave us some gift card and said the new carpet is on the way already and should be within a week or less as it was ordered on the 13^th (allegedly)
On the 20^th we received a call to expect the carpet within a week. On the 24^th we called 4 times (we already know the drill) finally reached Someone who now says the order is in back order and will ship September 21^st!!! (needless to say no email, phone call, mailing dove that informs us to stop waiting as the carpet is on snail mainland will hopefully arrive this year.
I highly recommend you guys to try calling this store and try to reach a department it is simply a joke!
I will STILL give the benefit of the doubt to Macy’s and hope this issue will be corrected and we will be taken care of. Will be sure to post an update (hoping it will be a good one!!)

I came here with my step mother looking for a new couch. We had been to two other stores in our search. The associates here were super helpful and knowledgable without the salesman pressure. Thank you for helping us find a quality couch at a great price.

My fiancé and I came here because there were several dining room sets that I saw at this store a while ago that seemed like it was exactly what my fiancé wanted in a dining room set so we went there and I showed it to him it’s the rustic one in light wood in the front. We still continued to walk around because we wanted to be sure. Anyways we went we the ember dining room set instead in dark wood. Our salesperson Gerry was very helpful and we will most likely be back on Labor Day for the sectionals we saw. The items come from the Macy’s warehouse in CA so it takes 1 – 2 weeks for the red carpet delivery. It really was worth the $ 200 though, they were prompt, courteous not to damage my old dining room set to move it outside for me and bring the table in to install. They installed on a big blanket/​tarp they brought and laid a big red carpet at the front door to make sure they don’t drag dirt and debris into your home. The guys were super friendly and nice. They installed it and set everything up in about 30 mins. Best furniture buying experience ever! And I get lots of compliments on our new table. Believe it or not, it’s made out of wood!!! ;) none of that comprimer wood crap.

I’ve been coming to Macy’s for a minute. This review is more for the corporate policy than it is for the store so lets talk deets.
I needed new sheets. Ive been buying sheets at Macys for years. However the last set I bought was an interim — some eucalytpus stuff I found at Bed Bath and Beyond that breathes heavier than a doberman taking a wet shit. I missed my Hotel Collection sheets and my fault for trying to go cheap…
So I logged on the Macy’s website today and it looked like they were having a huge sale! When I got to the store almost everything was marked ‘reserve now for ⁷⁄₂₂.’ W.T.F.
Im a savvy consumer who uses the interwebz to buy things at a discount AND that has businesses that deliver in two days to my doorstep.
So Im a smart-​ass with the poor gal who happened to try to help me… The following is not verbatim but the convo and my impression of this policy in general:
Her: ”Sir may I help you?‘
Me: ‘Yeah you can. What’s up this «reserve it» bull where I have to wait for 10 days? Can i just pay the full sale price and take it with me now?‘
Her: ‘Well sir, we are preparing for our big home sale. But, no — it’s full price today.‘
Me: ‘There is a already a sale on your corporate’s website. So you’re telling me that if I want it today, I should just use my phone to scan the barcode in and if I find a better price, have it delivered to my doorstep in two days?‘
Her: ‘Lol. Well, you could do that excepy the Hotel Collec…‘
Me: *Interrupting* ‘Yes, yes I know the Hotel Collection is made by Macys. That’s why Im here. It is on sale today online. As well as a bunch of other stuff!‘
Her: ‘Well then, sir, I guess you are correct.‘
Me: ‘Dont take my sarcasm as directed towards you, but this «reserve» shit seems to be a really outdated way of business for people that are still stuck on an analog or 3g network.’
Before I could mutter something funny about canned green beans and the smell of Ben-​Gay, she walks away. I know Im right (as I usually am.) Was ready to drop mad money for some sheets. Still wound up buying ‘interim’ sheets from a different Macys. Before I give my synopsis, the gal helping me was really nice and this is about the corporate policy not the employee.
But this stupid ‘reserve’ thing has made me question their corporate sense. In this day and age of Amazon Prime and Costco, it’s really, really hard for me to walk in a big-​box. If I do, and I find something I like, Ill buy it. Happy to pay a little extra because Im in a retail location but just give me a good deal without the games, ya know?
So dear Macys: If I wanted a magic show Id go see David Copperfield! I just want fair prices without the bull!
I thought Macys was better than this, especially this location.

Picked up my online order from this store:
— First time I had been inside, it has a huge selection.
— Convenient parking and plenty of staffing.
— Will be back for their sales (Memorial Day, Labor Day, etc).

This store has been open for a long time and whenever I’m remodeling my place I end up here for ideas. I love to just walk around and get inspiration for what I should do next and now I’m ready to go again.
Sometimes they have really great sales and I am always on the lookout for them. They have great bedding choices and kitchen gadgets.
Look for coupons in local papers and bring them in with you. This store is also never as busy as some of the other ones and I always appreciate that.

Superior and varied selection, deceptively huge floor space, top quality furniture, bedding, and home/​dining goods.
Beds: «Hotel Quality» brand bedding with a large variety of configurations including foam, gel, pillow top, etc. Sealy and seemingly all major brands and sizes available for order.
Dining: Contemporary to Traditional/​conservative styling. Price is justified by the quality, both high. Large assortment of display models.
Living/​Lounging: 15ftx15ft pit groups, some modern styling, mostly «usual» overstuffed comfortable common styling. I found one group around $ 2k but most are double that in price.
Towels/​Bedding/​Robes etc: hard to ignore the quality and the price. Martha Stewart brand as well as «Hotel Quality». Comforters down and otherwise. The selection and price have to be seen to be believed. Bath towels with something called micro cotton in ring woven cotton were on average about thirty bucks regularly, many on sale. Embroidered superior quality hotel-​style towels only found by me here in Las Vegas at this store.
In my opinion, this is the Mecca for quality but the price tag is pretty steep for everything. Some clearance items but if you want you raise your leg with the big dogs you have to learn to bark like a big dog. Come prepared to spend that cash.

The ladies that are on the kitchen appliances seem like they work on commission or sales. They were all nice and everything when I need help choosing things, but once we had a problem at the register they all scattered like roaches. Nobody was around to resolve the problem I guess the sale didn’t matter then. Very very disappointing since this is the closes store next to my city. Even one of the girls was giving me a dirty look for not going with her for the sale. Whatever Happen to good ol customer service.

Very helpful when I went to look for a bed. Associates walked around whole store with me to make sure I had service!

I have returned to Macy’s buy another sectional. Thankfully, Myron still works there. He helped me buy furniture there 3 years ago. Macy’s doesn’t know how lucky they are to have him! I wouldn’t shop there if Myron didn’t work there. His customer service, passion for excellence, and knowledge of the products and services Macy’s has is incredible. Ask for Myron, and he will give you the service you deserve!

Just a tip for everyone, this Macy’s only sells home products, it does NOT sell any clothes whatsoever even though the Unilocal description says this location does — it does not. I drove to Macy’s today to get a suit and this one was the closest to my house. I arrived and noticed that the sign is brown instead of the traditional red and it just looked different from the outside. I walked into the store and all around the store just to confirm that they do not sell any clothes. All they sell is furniture, towels, kitchen items, etc…
If you want clothes, don’t go to this location.

Very happy with my purchase. We spent 3 hours selecting furniture. Paid for it and them I decided when I got home one piece wouldn’t work do I went back the next day to make a change. I was treated with the upmost respect and the sales person was not upset but rather helpful. I felt good about my whole purchase beginning to end.

Worst. Macy’s. Ever.
I’ve been a loyal Macy’s customer for years. When I moved to Las Vegas 8 months ago I was hoping to continue to be one. Not gonna happen. This store is a joke. It smells weird, is dark, has a ridiculously poor selection of everything, and sales people who could not care less. Huge disappointment.

When I first moved to Vegas, I purchased a majority of my bedding from this Macy’s location. I haven’t been back in a while and I figured I’d see what they had to offer.
The store is well-​organized and clean. I also found that they had a large selection to peruse through. I was looking through the sheets and bedding and was a little disappointed by the lack of customer service. I don’t like high-​pressure sales, but I also don’t enjoy having to flag down a sales person when I need something. It took a while to locate some and they seemed more interested in personal conversations than helping me locate sheets and a duvet. Once I got their attention they were helpful, so I won’t hold it against them too much.
The store is just ok and I still like this location but more times than not I walk our empty-​handed as I did this time.

If you can get past the musky smell of the building when you first walk in (and doesn’t go away) then this is a good place to go shopping.
We were looking for a reading chair & ottoman and have hit up every furniture place in the city before coming here. We were approached my a nice woman who showed us around and we ended up purchasing a nice chair and having an ottoman custom made with the same fabric.
It took about 3 weeks for the chair to be delivered and the delivery guys were great (shoe protectors, white gloves and very careful) with your new furniture. It took about 5 – 6 weeks for our ottoman to come in. We weren’t home when it was delivered, but the legs were uneven. So I called Macy’s customer service and they arranged for a company to come out the following week to fix it. No problem!
From the service to delivery to the fixing of the furniture– everything was top-​notch.
Now if they can get rid of the musky, old smell inside the store, I would bump it up to 5 stars!

When I bought my first bedroom set, too many years ago, there were so many furniture stores and so many quality brands to choose from. Not any more. With apologies to my Asian friends, the Asian invasion of Cheap has taken over.
Now most furniture is made in Viet Nam or China, with poor craftsmanship, but still with relatively high prices. Oh, I guess you can still find quality, if you want to spend $ 12,000. We don’t.
After striking out at the few remaining free-​standing furniture stores, but skipping known crapola joints like Ashley’s, we headed to Macy’s Home. If I hadn’t noticed the store casually while driving past it one night, we never would have found it, since we were coming from the opposite direction this time, and the store is well-​set back in its unusual Chinatown location. Also, it was nighttime and the store was not lit up at all; it looked like it was closed.
To its credit, we were helped immediately by a very knowledgeable saleswoman, Rochelle, who spent a good amount of time with us. She showed us everything available in the contemporary style we were looking for, but as I suspected, the prices — even «on sale,» (and I use the term loosely, since that stuff is always «on sale,») were too high for the shoddy workmanship of the products. I guess the concept of Dove-​Tailed drawers went out with Noah’s Ark.
So I will wait until the set I’ve been looking at on Costco’s website goes on sale, and then I’ll get my dove-​tailed drawers.