Madera

I’m updating my review today from a few weeks ago, to reflect some of my previously posted concerns. Since posting my review the staff at Madera has stepped it up and addressed some of my posted concerns. I’m extremely please to see they have finely cleaned up the pool and jacuzzi. I wish they have taken it another step and changed out the cushions on the lounge chairs. But I’m cool with baby steps, I have also seen a lot more activity from the maintenance staff. I would love to gave Madera a 5 star rating, if you keep up with the maintenance you’ll get there.
I will be updating there progress. Stay tuned.

My wife and I lived here from 2013 to 2015… we moved to relocate to So Cal and start a family… since leaving there we have really come to appreciate what we had there at Madera… the manager Tatsia is great… as is the maintenance staff… everything was done in a timely manner and there was never any problem with any resident… the grounds are kept immaculate… and the rent was beyond reasonable for the amount of space we had… never had a problem with parking… wish we could move back… if only it were that easy…

My roommate and I (both in our mid-20’s)have been living here since October/​November and we are absolutely loving our choice! We have a second floor 3-​bed apartment with the attached garage which is just perfect for us. We opened up the front room to make it like a seating/​office area– since we both went out of state for college, it’s nice to have a room for the air mattress when friends visit. Although some spots are a little beat up (dents in the walls, marks on the bamboo floors) we couldn’t be more in love with our home. Club house gym has everything I need and I absolutely love our pool (s). The back pool is just regular (nice to have in case of busy days) but our main pool is gorgeous and I’m happy that it and the spa are 24 hours. The staff here is always helpful to us and have had zero problems. Parking is plentiful, which I helpful for me since it’s my roommate who utilizes the garage. You’ll always find a staff member in the office– I unfortunately am only off on Mondays and Tuesdays so I never get to partake in the planned activities in the club house– but I like knowing that there is a sense of community here!
Basis of the story– we looked all around Summerlin and this was our choice and we couldn’t be happier. And the location couldn’t be beat!
Flaws: sometimes I can hear my neighbors through the walls. but I honestly have had no problems nor has it caused frustration– honestly though, what apartments are completely sound proof?

We moved here from San Diego in Aug 2014 after my husband and I retired and we absolutely love it!!! The office staff, Tatsia, Dena, and Marie are the best! When I go in the office to pay my rent, pick up a package or to enjoy the «resident appreciation days», these 3 people make me feel like a part of the family. The maintenance staff has always been «Johnny on the spot» and extremely professional when attending to needs! Want a warm, family friendly place to live… come to Madera!!!

Overall I really enjoyed living at ovation properties for the past 5 years, but let me tell you that the management is completely heartless. They told me I couldn’t renew my lease for no cause. So therefore since they pissed me off especially because I have a disabled baby and they were fully aware of this and kicked us out. Mind you my fiancé and I are also Veterans. They have no customer service skills at all. The apartments themselves are nice, but the office staff is full of themselves. Mainly corporate though. Now if you are a female be careful living there alone. The newspaper lady got a knife pulled on her recently, there are break ins, crazy man that had a gun threatening my family. If you like music then don’t have any bass because they move neighbors in that hate noise. They tell you there is an area for your kids to play and that is the dog poop areas. If your kids draw with chalk, or ride bikes and scooters you get notes on your door. Cars get broke into a lot especially the back of the complex. They tell the maintenance men not to be friends with any of the residents. Just be careful because they are full of themselves and heartless.

BUYER BEWARE! This place is a scam. They advertise themselves as «luxury apartments» and charge as such, (I’m paying 1415 $/​month for a 2 bedroom) but they run it like slumlords. I was told before signing the 15 month lease that my apartment was in «immaculate» condition with brand new carpets. The carpet was obviously not brand new just shampooed. One week after I moved in, the door to my patio would not close because the weather stripping was peeling off preventing the door from closing. I tried to push it back in but it was stripped so bad it would pop back out and I had to slam the door so hard the walls shook to get it to close. I called maintenance and the lazy jerk came by and pushed it back in with his fingers and said, «all fixed» with an attitude like I wasted his precious time and started to leave. I told him no it’s not fixed at all. So he came back with an even bigger attitude problem and some wood glue. My friend who was visiting who was a carpenter told him that wood glue would not fix it at all because it only works on WOOD and the weather stripping was obviously not made of wood. He argued and said it would fix it, that this is how you fix it, my friend said it would only work for a week or two and then would have to be fixed again. I had to go to the office and demand that he replaces the weather stripping, he said he would have to come by early in the morning because it was hot and my door would have to be left open for a few hours while it set. I said that’s fine just do your job and fix it because I won’t have you people charge me for this damage when I move out like it was my fault. It takes at least five minutes for the water to warm up for a shower, and then I noticed one of the electric sockets in my 3 year old son’s room was completely falling off. I told the office what an extreme safety hazard this is, and the cover needed to be fixed immediately. He «fixed» it when I wasn’t home and I came home to see that the cover had been replaced, but was still peeling off on one corner so any 3 year old could easily pull it off and electrocute himself. I just covered it with a dresser because it was becoming obvious that these people were not only rude but incompetent. When i did the initial walk through i noted that my garage door looked different than my neighbors, it looked slightly dented and told her to put that on her paper. She said it was fine and did not note it. A few months later after having a very loud shaky garage door, sure enough it broke. This was the one thing they properly fixed the next day but it was stuck half open for the whole night before. Right before that happened, I heard the sound of water dripping heavily and find a waterfall streaming from my AC unit, flooding my «brand new» carpet. It rushed out for ten minutes and soaked the pile of 4 towels I put under it. This happened at night so I called in the morning and told them to fix it. The guy came by and i told him that the AC unit was probably broken because my bill has also been almost 200 $/​month for a moderate sized 2 bedroom apartment and i turn off the AC when i leave so theres no reason for my bill to be that high. I noticed that only parts of my apartment are actually cool and the AC is running all the time just to keep it at 80 degrees. Now it’s dumping water on my carpet it’s just a disaster. He said it just needed to be flushed because it froze and ten minutes later after his flushing he was gone. 2 weeks later the waterfall happened again, I didn’t catch it that time just felt the wet spot on the carpet. I didn’t feel like calling the office again having lost all faith in their competence and let it go. Until it happened again last night so I called again today and told them they need to fix it because i will not be paying for thr carpet damage it’s causing, I will pay a lawyer before i give them one penny for any damages they try to blame on me. This was at 1 PM that i called and gave them permission to enter my apartment to fix it. They never had any problem coming in to fix things when I wasn’t home before, but today after i waited over an hour i had to take my shower because i had to go somewhere and sure enough when I’m in the shower I heard my doorbell ring. Three times. I was not going to get out of the shower when I knew he could easily let himself in and fix the unit without my help at all, but he didn’t. At 3 PM I called the office again and asked why didn’t he come in because i gave permission for him to enter, then with her rude attitude she said «are you done with your shower?» I said «yes but im leaving to pick up my son» she said «so we have permission to enter?» I said yes, again, just like i said before. I mean what, is he psychic now he psychically KNEW that i was in the shower before? Im sure thats why he just left it’s not because he is lazy and rude and messing with me because I make him do his job. 5:00 came and went and now the office is closed, and he never came back.

MADERA is a great place to live, the property managers at this ovation property go above and beyond to make us all feel at home here. They put on great pool events W/BBQ’s, Pizza Tuesdays and breakfast at the gate. Can’t wait to see what’s next. They receive packages from all the shippers and keep them in the office where there secure until you can pick them up. Love the 24 hour pool/​gym in the summer when it’s hot hot hot, I love to go swimming at night and hit the jacuzzi before bed. On the downside this complex really needs a major remodel updating, it’s really beginning to show its age. The bottom line is I love this area and living here, but the high rent cost and lack of quality up keep kind of over shadows the great work the property mangers do here.

Yesterday I did return back to the Madera. How did it go was it a blessing or a curse? Could this be a hidden gem in Vegas that most people have walked, drove or even skipped by? The property is tucked away from sight on Town Center Dr. but once you locate it and walk the property she will whisper her secrets to you. (Giggles) She aint got many secrets. But keep on reading.
We were taken inside by one who is employed by Ovation she was a honor to work with her name is Jeanette. Jeanette is kind and extra professional. I had my mind sat on the Jasmine & Teak. But the pool just needs an upgrade. For some reason their is concrete in the middle of the pool. Their are a few chairs around the pool but nothing to escape the desert heat from. Maybe they will add cute tables & chairs and something above them to provide shade later when they have a bigger budget to work with. However over the 3 years I have been on property this has never been fixed/​updated. Maybe the owners just don’t care. Hmmm maybe I will keep on looking at other apartments. When it comes to pools simple is just played out. Its nothing to drive by other pools and see the relaxing yet inviting setting that is so 2014.
The all white kitchen décor is just out dated to me. Their are up to date items they can use to make the kitchen more upscale looking. The apartments do have a little wiggle room. The Jasmine will give u 1335 sq ft. And the Teak will give you 1135 sq ft. Al tho they have earned a extra star because I give it 3 stars total. I have to end my review by saying I’m simply undecided because of the pool area. What I did enjoy was the space you get from the balcony as a added bonus its off the master bedroom. You get huge closet space and the bathrooms are big enough. The gym was extra nice they went out of their way to keep a color scheme going. However its quite small. The club house is very nice looking & Jeanette said the wifi is free.

Well once you move out you truly see their true colors. Its just big business. They charged me the break lease fee of 1500. i bought a house so they penalized me. i moved out 2 weeks later they had vendors in there while i was still paying rent. did i get any credit for that. of course not then they charge 350 dollars for a pet deposit then charge me for pet damage, no pictures. the carpet when i moved was horrible and the apt was horrible as well. then they charge me 88 bucks for pet damage
pet rent, pet deposit, this is awful. not happy with Madera i do like some of the people there but that is not how you treat a resident. Thank you Social Media that i can explain my side of the story. not happy with the management team.
Renter Beware

I have lived here before and would live here again… Nice, executive townhouse style apartments. Two pools, GREAT gym (not just for show). Also the views of the valley are lovely.
Office team is very professional and responsive to any problems or issues.
Price of rent is surprisingly good for this perfect Summerlin location and this luxury complex. Madera is much better than most of the surrounding rental complexes that charge the same.
Neighbors are excellent too. Quiet and friendly.

We moved in from out of state and didn’t really have any idea where we wanted to settle down in Las Vegas. We found our favorite stores and found Madera. We stayed here 9 months and believe the unit we moved into was perfect for us. The neighbors are quiet. The grounds are kept up. The office staff are kind and professional. We felt welcome to the area. The only reason we are moving is that we purchased a house. For moving out of state and having no idea of where to live — we find Madera was perfect! P. S. There have been no maintenance issues nor bugs.

Initially, Madera’s property managers stepped up to the plate to turn things around with the apartment’s issues. The manager is professional and I’ve appreciated talking with her. I also commended the staff for their initial efforts however, we never were able to eliminate the problems. In fact, the apartment still stinks like the avid smoker who lived here previously. Also, despite any efforts made, Madera’s efforts to re-​clean carpets and have air ducts cleaned followed by my efforts to use carpet powder and keep the windows/​doors open to try to air it out, burn incense or spray freshener all proved futile. There’s nothing like opening the door to my apartment and getting hit with a wall of stink. The stink has infused itself into my clothing, my furniture, everything I own smells like 500 stale cigarettes. I believe it is effecting my health too since I’m getting regular headaches. Getting that smell out will be a chore, for sure as well as costly…
The bedroom has one wall that a bed can line up to and it is the wall that has two A/​C units on the other side, buzzing and running all night long. This does not bode well for a good night’s rest. I even wear earplugs and it is noisy. One night, in desperation, I got out of bed and moved my bed in front of the window wall so I could get farther away from the noise. Units constantly buzzing away, uninterrupted sleep is a distant dream for me. Why didn’t rooftop units get installed.
The water pressure — not so good.
The appliances are basic and some are just outdated.
The property’s gates don’t operate properly half of the time. What’s the use of having security gates if they’re open ²⁄₃ of the time?
In my opinion, a clean looking property is more marketable. I see trash lying around for days and I pick up OPT that comes in front of my place. I feel strong that one of the «grounds» guys should be going around the grounds and picking up trash, or dog poops that tenants leave behind. I see the grounds/​maintenance guys buzzing around in the golf carts but it looks like they’re having too much fun to work. Based on what I witnessed in my apartment, they could stand to do a little more on-​site.
I looked in the dry sauna in the fitness center and wouldn’t consider using it. It just looked uninviting. Leave it at that.
Now, let’s talk about the bugs. I just can’t live in a place that has bugs. Now, after my initial complaint with some rather disturbing pictures, Madera sent the exterminator in for a follow-​up visit I don’t see any bugs scurry away when I turn on the kitchen light (ugh!), but I am finding one or two twice weekly. Just found a 1″ big roach sporting an egg sack yesterday and stomped it… Gross! So, when I move out (ASAP), I will have to put all my personal belongings into a moving truck, set off a couple of bug bombs in the truck to exterminate what is hiding in the boxes and stay in a motel for the night. I also noticed a rat box near one of the apartments. Hmmm.
So, you can decide for yourself whether you want to give Madera a chance. Personally, and from my experience, I can’t wait to find something else so I can live like a normal person… Good luck finding a place.

Worst place I have ever rented. The appliances were old and outdated. Carpeting cheapest they could buy and not in good condition. Kitchen sink stained needed to be replaced. Washer and dryer very old and some cycles on the washer wouldn’t work. Security gate always broken and it took many days to get fixed. We were also robbed their we lived on the first floor close to the street. We were one day late in paying the rent because of the incident but they still charged us $ 35 even when we showed them the report. We left the apartment in great condition but they seem to be looking for something to charge you with a month after we left. Don’t rent here, you will be sorry you did.

I’ve read many reviews on this place. First off, I’m a completely temporary living person here (corporate apartment in the complex). From the looks, it’s a gated and wonderful apartment community within the heart of Summerlin South.
Never thought that I’d say this, but the Google and other apartment reviews seemed to come into light when they say that the management doesn’t care about packages. In the mere «three weeks» that I’ve been here, I’ve already had one package from UPS disappear from the office. They didn’t seem to care nor to change their practice of anyone being able to go pick up packages. My last apartment complex would have you sign for packages and write your apartment down. Terrible practice, and they don’t even sign for packaging which makes them more of a leasing office than a community property office.
The outer walls are extremely thin. I’m woken up by kids going to school early in the morning because they’re loud and walking down the pathways near my apartment.
Stove and oven is like it’s from the 70s. No timer, or digital clock on it, if that gives you an idea. Not even a thermometer to tell you that pre-​heat is ready (just have to guess).
The looks get a four star. The management gets a one star for the above due to the ease of fixing a purely simple property management task a complex one. And one star for the cruddy building materials and a completely looks based living establishment rather than actual comfort. For the price, this shouldn’t happen.
Last off, if you read all of the reviews, take them with a grain of salt. There is a five star one, but that person has never reviewed anywhere else. Seems a little fishy if you ask me.

My brother and I rented a two-​bedroom apartment at Madera for one year. We immediately loved the layout of the unit. Especially liking that the bedrooms weren’t right next to each other as we work completely opposite shifts and it’s nice to have some peace and quiet.
In our one year of living there, we had many maintenance issues of which they were very slow to repair. I understand that every place is going to have something go wrong but here’s what we experienced:
The water heater busted and we didn’t find it until after-​hours. It leaked through the wall, soaking everything we had in the closet on the floor, causing the markings on one of the boxes to dye the carpet red. Because my boyfriend knew how to drain the heater, the maintenance man did not want to drive back to the complex to fix it! Ridiculous.
I called and reported mold in my shower walls. No one responded. I called again and got a snotty response from the manager. When they finally showed up, they busted out the walls and found tons of mold! Could this be why I always had a sinus infection? I don’t know.
Our washing machine made an incredibly loud banging noise every time it ran and sometimes it wouldn’t stop spinning and would literally spin all day long while I was at work. By the time I got home, my clothes were rubber. LOL It took three calls to get the banging noise fixed and they never did fix the spinning issue. What they can’t replicate, they won’t repair. And they certainly won’t give you a new one.
I decided to part ways from living with my brother and wanted a place of my own. I wanted to transfer to a one-​bedroom apartment at Madera. Was this possible? Nope. Because they would only hold the unit for me for one week. I am anal, OCD, whatever you want to call me — and there is no way I’m waiting until one week before moving day to take a chance that there MIGHT be an apartment available. Plus, on top of this, they wanted to charge me a transfer fee for moving.
I ended up finding a great place elsewhere for less money. My brother and I both moved out of the place early but paid for the remainder of our lease in full. We turned the keys in a day early because we both had to work all day the next day and would not have been able to turn in the keys during their business hours.
Guess what? Madera sent us the final bill charging us for carpet cleaning (we don’t even wear shoes in the house)! In all the places I’ve ever lived, I have never been charged for carpet cleaning. And get this, you’ll love it — they charged us for turning in the keys early. Are you kidding me? When we called to dispute the key charge; they refused to remove it. So we paid for the carpet cleaning minus the key charge. And Madera sent us to collections.
Don’t get screwed. There are plenty of other nice apartments out there.