Martin International Realty

This is my first bad review. I really only like to give good reviews but Jennifer Martin deserves only 1 star. She was leasing a few of my condos in LV. We had lots of turnover but I wasn’t very critical of that. I just thought it was the market. But it was all of the lies she told me about things that were done and never were. I drove out one day because I knew something wasn’t right. One of my units was vacant and I was told a lockbox was on it so I could view it. I called when I was 2 hours out to make sure the information I was told was correct. The office confirmed again. Once I got there, there was no lockbox! I called the office and they said they did not get a chance to put it on (even though they confirmed 2 hours earlier it was there). They said I had to drive out of my way to their office to get the key. I was not happy and they agreed to place the lockbox on later that day so when I left town the next morning, I could view the unit. Guess what? Yep! No lockbox the next morning. This was just the straw that broke the camel’s back. There were numerous other miscommunications and outright lies that I let slide. But I kind of blame myself for sticking around to deal with a person who has absolutely no integrity — at least not with me. BEWARE.

Jennifer Martin represented me when I bought my investment condo telling me that she knew of a management company that needed furnished short term rentals in Las Vegas and it would stay rented all the time. That was the first of many disappointments. Eventually Jennifer took over the management of my short term condo rental. It would sit empty for months, in fact six to eight months at a time. The condo was supposedly broken into and a large screen TV was stolen, but when I checked the front door, there was no damage to the door or frame so it looks like someone who did maintenance work or someone who also had access to the condo may have stolen the TV. I live out of state so I relied on Jennifer to take care of my condo. I eventually realized that Jennifer had my condo listed for an unrealistically high monthly rent which had no basis on reality. I finally changed management companies and I cannot be happier with the new management office. They are keeping the condo rented and getting me fair, market rents as well as taking great care of the condo, When the new management company took over, they informed me that there were no TV sets in the condo so the second, large flat screen TV had also been stolen. When I confronted Jennifer about this, she said she «thought I knew.» I did not know. The new management said the condo was filthy and they sent me photos showing cockroaches on the floor. There is no way I could recommend Jennifer Martin Realty.

I contacted the «Martin International Realty» a few days ago, as I need a rental unit in LV, last minute. I scheduled a trip during the holiday of Memorial Day, unfortunately, that’s what work allows me. The person with whom I interacted was «Edith Joss». She and I exchanged emails for a few days. In the end, she said she was not available Memorial day to show me units, which I understand after all is a holiday, so she referred me to another agency. What’s disappointing to me is the way she handled the situation, with out apologies, no hi or thank you, her words after I asked her if I should stop contacting her:
«Yes my office is very small – I suggest you look on line for a big company that has several agents
Maybe c21 or Berkshire Hathaway or a company that works with rentals only «
OK, that is what I call bad customer service. In the end, I’m planning not only to rent but to also buy a unit, so her company just lost a client
I’m not planning to ever use their services.

thanks jennifer & team !! 5 stars ! flew to las vegas to look at properties & jennifer martin personally took us around las vegas & the henderson nevada area to about 10 – 12 locations, even insisted on buying lunch & dinner. even though we havent decided on which one we will be picking it will be one of jennifers because of her professional. patient & unrushed approach. you have a client for life. thank you, the kelleys