Mountain Gate Apartments

WARNING DO NOT MOVE HERE! I moved in here about two and a half years ago. Every six months the jacked up the rates which I understand is normal. I was looking to move out and to no avail I was unable to find somewhere. I talked to the front desk about extending my lease and they informed me a couple had reserved my apartment but I could move into another apartment in the same building a level lower. I asked if the other couple could just take that one because that would be easier and the answer was simply no. I was just about to resign and move to the lower apartment when Mountain Gate informed me I would have to put down the deposits AGAIN. I was confused because I was staying, just moving apartments. They said no. Not only were they keeping my deposits, charging me over $ 200 more than what I initially signed for, AND they wanted another set of deposits. My mother in law is currently living there and wants to move. They have raised the rates so much she is paying over a 1000 for a one bedroom! They do not value the tenants that want to stay. They want you to pay a ridiculous amount or get you to move so they can take your deposits and move on to the next person they can rip off! DO NOT MOVE HERE!

Renters look no further!!! This review is long overdue. I have been a resident here since June 2014. Coming from a 3 bedroom house this collection of multiple 1 – 2 bedroom units truly offers all the comforts of home. Aside from offering the most spacious floor plans in Las Vegas, the luxurious interiors, and high end club house/​fitness/​business center, etc… what really sets this place apart is the level of service you get from each and every administrative and maintenance staff member. The problem I have found with most properties is that the service you get prior to signing your lease is not the service you get once you’ve become a resident. I can tell you that everyone in the office is Top Notch! April, Megan, Rhonda, Vanessa, all the way up to the property manager Lisa. In my dealings with these ladies they have always been so pleasant, courteous, and efficient. And they have a vested interest to really make you feel «at home» living there. In the past two years I have never been encountered with unruly neighbors or signs of any crime within the community. Most of your neighbors are of an upscale demographic and always so friendly towards one another.
I hope my review has made impact on your decision should this property be one that you are considering. Trust me, you would be making the right choice by selecting Mountain Gate/​Mountain Trails Apartment your new home.

I have lived here for 1 month now and I love how quiet it is. I live on the first floor in the back of the middle building on the very end. I only hear my upstairs neighbor who hardly makes any noise. I also love the private entryway. There’s a lot of parking and it’s not assigned. The rent is affordable for a 1 bedroom and it’s pretty spacious! There’s a walking trail behind the apartments that’s great for walking your pets and for exercising. The amenities are awesome-​2 gyms, 2 pools, 2 business centers and 2 clubhouses.
I only give it 4 stars because
1. I wish the property was swept up more. There’s garbage near the stairwell in my building that has been there for over a month
2. There was a main water break issue that we weren’t informed about and it was off for more than 12 hours.
I’ve always loved this side of town. The property is only 6 years old and for the price, you can’t beat it!

I’ve lived in many properties. But this one is the best! the management is the best I’ve ever encountered. They are professional, accommodating, patient, efficient, friendly, and in all in all pleasure to work with. Engineering or maintenance, is top notch! They are on call 24 hours 7 days a week. If you’re going to live on South West Side Las Vegas, Mountain Gate and Mountain Trail are your best choice!

Before moving in, I’ve read reviews here on Unilocal and also on Facebook. They were all pretty mixed reviews but I have some friends that already have been living here and according to their experience it was ‘okay’ especially for it being the lowest price I could find for a 1 bedroom/​sq footage on this side of town… I’ve only been here for about 2 months.
First of all, if you ever need to get a hold of anyone at the office you HAVE to call or go in. Don’t even bother emailing because it always seems that one or the other is always out of office or on vacation. I work in customer service myself and I have learned that GREAT customer service means replying within 24 hours or sooner, or even ATLEAST set up an auto reply so that your customer or client isn’t waiting all weekend or even a week for an answer. Especially when it comes to paperwork. I waited 3 days once and when I finally called they had said the manager was on vacation. And I was emailing her this whole time!
Second, the property isn’t even that great. It smells like dog piss and crap everywhere you go. No one seems to know how to pick up after their dogs either. The front of the complex where the main road is and mailboxes/​office is infested with roaches!!! The bottom of the stairwells are slowly gaining more cobwebs and I’ve already seen several black widows. Why am I being charged pest control monthly and there are roaches and poisonous spiders everywhere???
Third, this happened today. On top of the annoying quarterly fire alarm testing, the elevator in my building (or so I was told, several buildings) happens to be down. So imagine my surprise when I walk up with my wagon full of groceries, home necessities and my 2 year old niece, and the side maintenance door next to the elevator is propped open and the elevator is just wide open. With no maintenance worker inside!!! I waited a few mins and thought why the hell am I just standing here, I’m going to the office to find out what’s going on. So I walk over to the office and I tell the man in there that the elevator is down and I have all these things I can’t bring up. He tells me that unfortunately all elevators are being worked on. And I’m like, it would have been nice to know??? Like what the hell, shouldn’t you send out emails or something to notify the tenants living in the building about this issue, especially if you yourself don’t even know how long it will take? He didn’t even offer to help me, by the way. Such total inconvenience. I live on the 3^rd floor.
Lastly, I forgot to mention that our water for the whole building went out for more than 8 hours!!! My boyfriend and I went to Walmart and bought 10 gallons of water because we didn’t know when it would come back on. AGAIN, why weren’t we notified of this? We found out by turning our faucet and overheard the neighbors in the hallway knocking on each other’s doors asking if they had the same issue. Apparently this wasn’t the first time either. A friend of ours has been in this complex for 2 years and he said this has happened 2x since he’s been here. Just so happens the water line they had to repair was right in front of his garage so he couldn’t take his car to work for a while.
Overall, from personal experience, don’t come here looking for customer service or a well maintained property. The apartments are decent, I love the size. I love the front patio, It’s nice to have a private entrance. Hate that the shared wall is so thin. I can seriously hear the neighbor having sex, or watching porn, or whatever he/​she is doing. I’ll just say this, you get what you pay for.

I have been leaving at mountain gate with my husband for 3 years, my first year was good clean…
Then year after years it started getting worse ‚
dirty, the dog poop everywhere, cockroaches, neighbors leave their garbage outside their door. not to mention the noisy neighbors
I don’t even remember the last time I had a good night sleep. Between my neighbors dogs and her sex life.
The walls are just not thick enough.

I see some mixed reviews about Mountain Gate, and I’m honestly not too sure why. I’ve lived here for a few months now, and I have had a pretty great experience so far.
The apartment community is a big one since both Mountain Gate and Mountain Trails are next to each other, but it’s a lot quieter than other communities I’ve lived at. The pool and other amenities are pretty decently well kept, so that’s a big plus in my book.
The staff members also tries very hard to keep the communities happy. I remember once my boyfriend and I were leaving to work, and there were staff members outside handing out small pastries and juices for breakfast. It was an awesome experience that actually made the rest of my day great. One small complaint is that sometimes it is hard to get ahold of them over the phone, but it hasn’t been too much of an issue lately.
If you want to live in a quiet community away from the crowds, I recommend Mountain Gate. The only reason we’re planning on moving is because my boyfriend and I have to relocate closer to his job. otherwise I probably would renew my lease.

I loved our apt here and the people there! April got us a great deal and was there our whole 10 mo lease. The only reason we left was out rent was our rent was going up $ 125 a month so it made sense for us to get a house in the area.
I would recommend this place to everyone who can afford it.
Its quiet and we had not issues with any neighbors

Update ³⁄₃₁
Manager and I played phone tag but finally did get in touch with each other. Walk through was done and I was assured the person who stole my item was not there. He was not simply cleaning out the apartment or else he would have just said that. OVERALL this was not a bad experience. I received a great rate on my apartment and the noise above was just an inconsiderate neighbor, nothing major. I would just try to be home when maintenance goes in and all should be good.
UPDATED ⁴⁄₆
WHAT A JOKE. After scheduling a walk through with them they charged me for 1 days rent because the walk through was apparently one day past my lease end date. Would have been nice if the customer SERVICE (or lack there of) person I scheduled my walk through with would have advised me of this. Especially since I told her I had vacated the premises since ²⁄₁₃ and could do it anytime. NOT EVEN WORTH THE FIGHT… JUST HAPPY TO BE DONE WITH THE PLACE.

I just renewed my lease for my third year here and it is still affordable for what the size of my unit and the complex’s amenities. I moved from LA and did not even see the apartment before I moved in but I was satisfied. I take advantage of all the communities areas from the pools, business center, gyms, and club houses. It’s very peaceful here and the property management host monthly functions with free food and during the holidays give aways. People are pretty friendly here and the staff and maintenance people are very accommodating. Some of the staff live in the complex, so they are invested in keeping the standards of living high for all the residents.

I just moved in on the 23^rd and so far I love it here!
For being such a big apartment complex, the area is surprisingly quiet. I’m really happy with Jason at the leasing office, and Dennis from facilities who took care of me on moving day. They were both so welcoming and helpful.
The outdoor fireplaces by the pool are a dreamy place to sit on a cool spring evening, and the two gyms are pretty nice for apartment gyms.
Several of the reviews here lament the fact that there is no reserved parking, but that’s something I quite like about it. I love that my friends and family can swing by for a visit and just grab any available spot. I read that the spots fill quickly and finding one can be tough, but that hasn’t been what I’ve seen and I’ve come and gone at all times of the day. I do have a garage though, so maybe I’d feel differently if I didn’t.
The garage is very narrow but deep so I’m happy with it and I’m getting better at maneuvering in and out without trouble.
There are only two reasons I didn’t give 5 stars.
1. The cable hookup in the living room is right by the kitchen counter. What??? This makes no sense! There is a perfect spot for a cable hookup on the wall adjacent to the master bedroom but all that’s there is a phone jack. I’ve decided to not have cable in my living room and will be buying a smart TV so I can just stream rather than having me TV tucked in such an odd spot.
2. Internal communication between the staff is not great. I met with one gal the first day I checked out the apartments and gave her my drivers license to scan, my renter’s insurance info, etc. Then April took over my account and I had to provide all of the information all over again — even had to email a scanned copy of my license which makes me wonder what the first girl did with it.
Fast forward to about a week before I move in and Jason (who is amazing, can’t speak highly enough about this guy!) is handling my account but April hasn’t put any of my info in my file so *sigh* once again I’m having to provide my info and have license re-​scanned.
Those two things aside, I’m quite happy here and look forward to getting settled in to my new home,

Currently renewing my lease in my amazing apartment at Mountain Gate Apartments. Staff is very friendly and gets things done in a timely fashion. Although I had a few problems in the beginning they fixed everything! I would highly recommend them!
THE MAINTENANCE TEAM IS THE BEST.
DENNIS AND HIS TEAM DO GREAT WORK IF ANYTHING NEEDS TO BE DONE!
A+
Also, April, Rhonda, Megan & Jessica are the best in the office!

Took out the motorcycle part. The guy is still a douche tho. I would resign my lease but I can own a house for almost the same price as rent.

I must admit living here at Mountain Gate Mountain Trails has been an absolute DREAM! Since relocating from the East Coast, I have felt welcomed from the 1^st day I moved in. ALL the Front Office Staff & Maintenance Team-​members are friendly and courteous. They’re ready to answer any questions or resolve any issues you may have.
But what are the Amenities you might ask? See below…
— Resort like Swimming pools, Cabanas, BBQ stations
— Business Centers
— Club-​House Rooms
— Fitness Centers
THAT’S ALL INCLUDED… except for the Rent of course. That’s separate and very Reasonable if you ask me.
Making the move from the East Coast was challenging and difficult. But living here makes it all worth while.
What are you waiting for?

I have lived here for just over a year now and I must say I love it.
They are owned and managed by Fairfield and they really know how to treat their residents. any time I have had any maintenance issues they are taken care of right away and with that I must mention Dennis he is an amazing maintenance manager who is right on top of things.
The pools here are always clean, but the cabanas do need some repair as the curtains are missing on most and the pool furniture is in need of repair a lot of the chars are damaged. Now the grounds are much better since the property is so very large they had to hire more people to just keep up with the cleaning. for a short time there was issue with the cleanliness. it is also very quite here I have never once heard my neighbors. it is nice to come home from a hard day and not have to worry about hearing your downstairs neighbors having mental break downs at 4 am.
Now I will agree with some of the posters here about the dog issues. A LOT of residents have dogs and in some of the areas close to the buildings the smell of dog pee can be bad. I have brought this to the management and they do power wash these areas but when you have residents who don’t care where their dogs go there is not much you can do.
Parking is ok late nights it can be hard to get a spot close to your building. parking is not assigned here so especially on weekends it is full.
the apartment sizes are not bad I have a two bedroom two bath and I have plenty of space.
Over all I am happy here and the only time I would consider moving is if either Fairfield was no longer the owners or if I by a house.
so if your looing for a nice quite place to live this place is it.

I’m only writing this review based off of one phone call.
Anyway, moving from Philly to Vegas I came across this place on my search. Absolutely gorgeous, had good reviews on multiple sites, and exactly what I was looking for.
Then I called. Spoke with Ian for about 5 seconds when he asked me if I could hold for a brief moment, I obliged.
21 minutes later I hung up and decided I would never live there. If I’m a potential tenant and you put me on hold for that long, I wonder what it would be like living there. Now another place I picked and signed a lease with for my $ 1100 a month, could of been you guys. Blame Ian.
I only decided to write this review, for today has been about a month since I called and submitted for more info online, and today they actually called for the first time. LOL.

I’ve lived here for awhile and in general, I love it.
It’s reasonably priced and they’re one of the few places with crown molding in the units. This was an important feature to me because I actually have furniture and like a room to look put together and without that feature, it looks off.
I live in a 1br/​1ba apt. It’s a little over 750 sq. feet. I legitimately can not add a single thing to my apartment because it is full. A 4 person dining table, 4 living room chairs, a couch and 2 bookshelves fit just so in the living room /​dining room combo. I can’t move anything or it will cease to fit.
If I wasn’t hyper-​organized and didn’t have controlling interest in Sterilite containers (I wish) there’s zero chance that I could fit my stuff in this apartment — and I’m just one person. I don’t know how couples live in a one bedroom here. The couple above me has a baby and a huge dog in their one bedroom — I can’t imagine how cramped they are.
Parking during the day is easy and even most nights. I think most people work at the clubs because around 8 pm it’s easy to get a spot. Sunday nights — parking is impossible to find.
The only way to pay rent is via electronic check. Your water bill and trash is tacked on and varies each month.
Speaking of trash — people clearly use their garages as storage units. When people move, the bins are filled to the pergola with trash. I’ve seen people empty their garage and throw boxes on top of the pergola. Absurd. There is also a guy running a mattress store out of the 4 – 7 garage units he’s renting — and I’m not okay with it. I’ve complained to the office too.
The pool furniture is looking raggedy, but other than that, the grounds are generally fine.
My biggest complaint are the pet owners. It seems as if EVERYONE has a dog or two here — and they’re big ones. I hear barking at all hours of the night. Whenever I go to get in/​out of my apartment, the dog across the hall barks like crazy. There are constantly people walking their dogs but they don’t pick up after them and it is starting to stink like dog urine by the stairways that are flanked by bushes. Not cool.
Apart from the barking, it is generally quiet. I only hear my upstairs neighbors when they vacuum. I’ve only heard my next door neighbors once when they were arguing in their bedroom.
One last thing — I don’t know what the tubs are made of but they’re impossible to clean. They practically absorb dirt. Bathroom cleaner and CLR won’t even clean the marks off the tub. The only thing I can get to work is Dr. Bronner’s soap and it’s not cheap.

Mountain Gate/​Trails is awesome! I really enjoyed living there and the only reason I’m not still there is because I bought a house.
Regarding the name, apparently, there are two sides to the complex. The Gate side & the Trails side. Ask the complex the difference, I couldn’t see one.
So to the basics… they have a beautiful property that IS dog friendly. Two fitness centers, two pool complexes that include cabanas and BBQs, TWO business centers with complimentary FAX & internet use. There is a lovely little trail just behind the property great for walking the pups and meeting peeps & dog-​poo bags all through the property. Although there is not a gated or patch of grass designated for animals, so as long as you’re cool with going for a walk on a pretty trail, then you’ll enjoy this pet experience.
The staff was always incredibly friendly!!! The maintenance crew was great too! They have an online maintenance submission where if you have issues or need assistance with something in your apartment you can submit a request online and they get back to you promptly. Paying rent is a breeze too, with their online payment system.
Garages are optional and do come with an additional fee. They’re VERY small, one car. So if you’re a crappy driver, I don’t suggest gettting one, you’ll probably bang your car up just trying to get in.
All the apartments are fully equiptped with a stacked washer/​dryer combo, GE appliances, walk-​in closets and oversized garden tubs (not to be confused with jacuzzi tubs, there are no jets in these ones).
I NEVER once, no joke, heard my neighbors. EXCEPT when someone was walking down the hall, that’s it. So no apartment noise. They also give you the option to choose from several paint colors, for an additional fee of course. They’re newer and very nice, HOWEVER, as I moved out, they were running a lot of new tenant specials and it appeared to be attracting interesting folks. Which is not bad, but I did notice a lot more trash being left around. Whatever, I’m oober picky.
But rent is negotiable, I weaseled my way into a much lower monthly rent. So try it, don’t be shy!
Do take a gander on their website to see the different floor plans, pictures and other amenities. :) Good luck! It has my stamp of approval.