Mr Cleaners

If I could give this place a 0 star I would. I had brought my pants in to be altered. When I came to pick the up, I had not been able to try them on until a couple days after. When I had tried them on, it almost seemed like nothing was done to it. The pants were still 3 inches too long. I took them back in and told them they were still too long, and the lady doing the alterations wanted to charge me full price a second time! I was so mad I just left and went somewhere else, but I will definitely never be coming back here again.

Very disrespectful!!!

Could I give this place a 0? I would if I could!
Let me start by saying that I had my dry cleaning done here a few times before with satisfactory results. I tested their cleaning on the less expensive clothes and they seemed fine, so I decided to bring my more luxurious garments to get cleaned (several silk blouses, to be exact)…and it was a huge mistake! They ruined a $ 200 silk chiffon blouse completely (color bled all over, shrunk 2 sizes) and semi-​ruined another silk tunic (this one just shrunk too but not so drastically). My favorite blouse, however, is unrecoverable… it looks like a wrinkled piece of dirty rug now, and not like a beautiful stylish garment that I was saving for better occasions and therefore got to wear only three times:((Here I need to mention that I had it dry cleaned at two other businesses before and it was completely fine, no problems at all — it still looked brand new. Did they just decide to wash a silk blouse at Mr. Cleaners???
I also want to note the unprofessional and rude behavior of the staff: after they took my blouse, I came by twice to pick it up and they just kept saying that it isn’t ready. They promised to call me when it is ready and never did. On my third visit, they finally confessed that it was ruined beyond repair and handed me a dirty-​grey piece of cloth… I was very upset but I decided not to cause a scene and instead to give them a chance to make it up. The front lady said she would contact the owner and they would try to find me a similar blouse online or reimburse me somehow. Not hearing from them again for a week… Tried to contact the owner and when I finally did, he said that he didn’t feel responsible for the damage and would not provide any compensation. He was quite rude and unapologetic on the phone.
Please take your nicer clothes elsewhere if you want to receive in a wearable condition after cleaning. This place is a disaster!