My Auto Service

THESE MFs TRIED TO SCAM ME. While driving on the freeway on the way to work, I heard a clank and my car stopped. Towed my car to this place and talked to the guy to check it out. He late calls me to tell me timing belt broke and could’ve cause worse damage so I might need a new engine. Here’s where it gets interesting… a new engine he said, could be around $ 3300 for parts and labor which I understand but that he wouldn’t know until they tore it apart, repaired the belt and try to run it. He quotes me $ 695 for a timing belt and said that at the minimum that’s what I’d have to pay so they could figure out if I needed a new engine or not. Being that I’m at work and just having a shitty day already I just tell them go for it. He said they would the next day. When I get home is when I start thinking that $ 695 is wayyy over budget for a timing belt change. The next day I call them and let them know don’t do anything to my car, I want a second opinion cause I know the part isn’t expensive and labor isn’t that much. He tells me it’s a 4−5hr job. Again I tell him, that’s not true. As I’m calling him on his bullshit I tell him I’m only gonna pay $ 400 for that cause if I need a new engine anyways why would I then pay you $ 700 and another $ 3k. He says lemme ask my manager. 10mins later he calls me to tell me that the engine is gone and needs to be replaced. The weird part is he had told me just the day b4 that in order to find out about the engine, they’d have to repair the belt so how do you know the engine’s gone w/​o replacing the belt. I believe they either already knew this and just wanted to bleed money out of me or the engine’s not bad at all. Only reason I even brought my car to them is cause a friend had took their car there before. Of course I told the friend this and she realized they were shady cause everytime she took her car there, she always left with something extra to fix and something else was wrong. THIS PLACE IS SHADY. BE VERY CAREFUL. After calling them on their bullshit, they agreed not to charge me anything. From reading the other reviews now, it wouldn’t surprise me if they intentionally broke something cause I caught them in a lie. They really know how to up sale though. If they ever tell you something is wrong with your car, get a second opinion.

These guys are tops, particularly Robert. i had a check engine light on my Lexus that was difficult to diagnose as either a coolant sensor problem or an O2 sensor problem. When they figured out it was an O2 sensor they made the repairs at a fraction of the estimate from the dealership. They were honest and did not hide the fact that for a moment. they were uncertain about the root cause of the problem… I like honesty. I will continue to go back for those great $ 10.00 oil changes and tell my friends that they may be last of the honest mechanics

Fantastic experience! Great employees, communication and service. I would recommend them to everyone! They performed the work quickly and kept me informed throughout the entire process ten stars if I could!

Always good. We always bring our cars here. They have friendly customer service, good service, great prices, and reliable. The only downfall is that the wait could sometimes get crazy.

They are always overcharging yes they have cheap oil changes but that’s all they are good for. I decided to do my own oil change and noticed that they have not been changing my oil filter. I had my breaks done and when I told my friend how much I paid he laughed at me and told me I over paid by a lot. It is very difficult to find a reliable mechanic that won’t rip you off.

Brought my car here because my car wanted to shut off. Idle was low. Keep in mind I know about cars I worked on cars before and know what I’m doing. After the diagnostic I get a phone call and technician tells me my car wants to turn off because my exhaust manifold was cracked and is sucking in to much air my thermostat is not opening therefore my car is running the way it is. Keep in my exhaust takes out air not suck in air and thermostat open and closes to cool engine down… so right then and there I knew tech was full of it. My auto service was charging me $ 900 dollars for parts and labor. Brough car back home and checked everything just to find out vacuum line was disconnected from map sensor hooked it back up and car ran great again. I will not recommend this place to anyone.

Really great family type service, although very busy and lots of customers. We came in Sat morning and they did our smog, and for $ 5 more you can get all your fluids topped off. so I was going to do that and the guy started checking and said all your fluids are topped off already, you don’t need anything. They didn’t charge me for that either. Really busy place but affordable and honest.

Good for an oil change, but nothing else. Went to get AC fixed; spent around $ 1700. After some back and forth and several visits, they did install a new condenser; however, they did not flush my system (must be done when changing any part of AC). I finished the job myself, which I was trying to avoid. AC works now. Never going back!

4^th time here and still the best service I’ve received. Being a mechanic myself, I am fully satisfied with the work and service I am consistently given at My Auto Service.

Good service shop for basic things like a smog or quick oil change. Prices decent, about $ 16 for a smog and $ 28 for an oil change.

Car broke in Las Vegas heading to San Diego. They diagnosed and repaired an oil control value in 4 hours and at a great price! So glad I meet them!

I took my car in 7÷19÷14 to have them do an AC check. At first they told me it was low in Freon. Then all of a sudden the car would not start. The battery was not dead. Then they tell me the starter core went bad. I had had ZERO issues with the starter on this car until this point. He made up some bull that the terminals were lose and it shorted the starter. Then after they «replaced» the core of the starter and charged me 122 $ for it. The only reason I paid the 122 $ was because I need my car for work and couldn’t 100% prove they did it. So I wasn’t about to just leave it at their shop where they could break more things and charge me to fix.
Then after that fiasco, Juan told me that freon level was fine but the AC issues was caused by a bad Compressor and I need to replace the whole compressor system which would cost about $ 1400.
THEY ARE BY FAR THE WORST EXPERIENCE I HAVE EVER HAD WITH AN AUTOMECHANIC!
AVOID AT ALL COSTS.
I don’t care if they have a $ 10 smog check or oil change. I went in for a free AC check and came away paying 122 $ for a starter that I had no issues with before.
PLEASE LEARN FROM ME AND NEVER EVER GO TO THEM FOR ANYTHING!

Fast and cheap smog test. I came here on a Friday and from what I was told is their busiest day. I walked into the office and there was about 3 people ahead of me waiting to be serviced. The girl behind the desk seem a little short with me but they were very busy and she needed to quickly gather all of my information and see what work I needed. So I understood. All I needed was a smog test and she said it would be about 15 minutes. But with all those people waiting around I figured the wait would be more like 30 — 40 minutes. Sure enough she was right and 15 minutes later my car was done. The girl was very nice and I’m glad I came here. I only did the smog test which cost $ 15 but they’re also a full service shop so I will defiantly come back again for service on my cars.

I came to this place originally to get an emissions test earlier this week, it was quick and cheap, the receptionist was great. So I decided to bring my car in on Wednesday, April 2^nd. I was going to have a synthetic oil change along with my front breaks done. You get a free tire rotation when you purchase an oil change which I thought was great since I had just purchased mine November of last year.
The receptionist was great as usual, she stated I would receive a call when the work was done and everything would be done in two hours, Juan who was one of the people I spoke with said the same thing, two hours and we will contact you. I dropped my car off at 10:30 AM, I never received a call from either of them. I called at 3:00 PM (the time I was off work) and they said my car was ready. I paid 399.99 which I thought was a good deal for my two front brakes, rotors, and oil change. It beat the dealership by about 100 dollars.
As I drove off my steering wheel started to violently shake, because of this my car turned into the next lane and almost caused me to be in an accident with a public bus. I immediately called and spoke to Juan, he stated nothing could be wrong with the car because they test drove it and everything was fine. I told him I would bring the car back, at this point I was upset because I was already off work and was trying to beat traffic along with the pouring rain that was coming in.
I got to the shop, I test drove it with a really nice individual who actually had great customer service. He noticed the steering wheel was shaking violently and he said they were going to see what was wrong.
One of the weights had fell off one of the wheels and they failed to put it back on. They were able to place the weight back on, but how do you miss this?
What upset me the most is that Juan had told me they had test drove the car and it was fine, obviously they never test drove it because if they had they would’ve definitely noticed the steering wheel had a mind of its own. This could’ve caused an accident to anyone. Another thing, there was no accountability, no one ever admitted fault on their end, no one apologized, I was never compensated for having to stay there an extra hour of my time.
Use this place for an emissions test but refrain from anything else, they have decent customer service but if someone is going to be this absent minded when dealing with your car, it’s like driving around in a death trap.

Wonderful customer service throughout the whole shop! Affordable prices. What’s not to love!

Hands down WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE! Girl working was a complete BITCH!!! Honestly never been treated like that anywhere! She was extremely rude to the man in front of me and when it was my turn I just said what are the chances of me getting out of here by 8:30 — 8:40? I had to be to work. She said well it takes 40 min to do an oil change. Uh what?! Are your mechanics idiots? I could change it myself faster than that. So I said why does it take so long? She rolled her eyes at me and sighed. Really?! I said «you need to work on your customer service skills you are being a complete bitch to everyone!» And walked out. Never will I ever return here again. Too bad, considering I had a decent experience last time. I suggest they fire her ass if they don’t want to lose more business. Ugh. I give this negative stars, so angry I’m still shaking.

Our car overheated on the freeway and we brought it in to My Auto. They said it was a bad Head Gasket, and the vehicle only had 40,000 miles on it, so that seemed strange to me. They wanted to charge me $ 1,600 for a new head gasket… I took it to a different auto mechanic near by and they said it was NOT the Head Gasket, but the water pump that cost me 400.00. They said that even if it was the Head Gasket, it would have cost me $ 700.00 (max.), but they said it was just fine and that the water pump went out. I was discouraged and brought my car to the second auto shop. They fixed it for under 400.00 and it has been running great ever since. I have not, and will not not go back to My Auto. I do not appreciate being taken advantage of, especially by auto mechanics. Please be careful, and if it seems like too much get a second opinion. Good Luck.

TRIED TO SCAM ME — CAUSED DAMAGE TO CAR ON PURPOSE
I come here all the time with my parents and my ’04 Ford. I go for the cheap oil change. Every time we go they tell me they found something serious wrong with my car. This time as we were checking out from the $ 10 oil change the guy behind the desk says «did you know your car is over heating». I’m like you have got to be kidding me??? Is this a joke? Then they wanted $ 80 for a «diagnosis».
My car was fine all week and on the drive to the garage. Now it’s overheating?
On the drive home the car was running a little hot but not really overheating. When we got home I opened the hood and the radiator water is bubbling. I’m like WTF is going on?
Get this… the wire to the radiator cooling fan was cut! Not damaged, not worn, not kinked but CUT WITH WIRE CUTTERS. It was a perfect snip and you could see the crimp on the wire rubber insulation.
This jip joint cut the wire on purpose to kill power to the fan to make the car over heat. My parents were going to file a complaint with DMV licensing but didn’t since we really can’t prove 100% they did it.
$ 10 oil change = $ 500 mysterious problem.

Very Happy with the service I get here. I just moved here 2 months ago, and I am so glad I found this place.
I had to get a oil change a month ago and I got a cheap, no hassle oil change a month ago. Also, I had a transmission problem this week and they walked me thru the troubleshooting to fix the problem. Didn’t even hassle me on the price or diagnostic cost. I think that I found a winner. Thanks!!!

Forget it. Drove down at 5:20 on a Tuesday afternoon. Asked if there was a wait for a smog check. Dufus behind the counter said they already had a car in for a smog check and that one would take a half hour. So they wouldn’t be doing any more smog checks that day. I double-​checked to make sure he was talking about smog checks. Yep. So I drove down the street where I got one for just a few bucks more, and was in and out in about three minutes. Cheap is good, unless it’s also a big pain in the ass and waste of time.

I really like this place for the $ 10 smog check. If you don’t pay cash it will run ya $ 11.00 because they charge that extra dollar for you to use your credit/​debt card. Never used them for anything else, but they are always busy.

$ 10 SMOG!!! That is the cheapest in town! I seriously doubt any other smog check place is cheaper. If you use credit/​debit it’s a $ 1 charge… so I paid $ 11 which is still a bargain. I will admit. I have never gone to these guys for anything else but I’m sure they’re great. Family owned and very friendly and helpful. I actually plan on taking my truck over there for a free break inspection sometime this week… if they piss me off I will update this review haha!

Just had our cars smog checked for $ 10 (each). If you use your debit/​credit card you’ll be charged a $ 1.00 fee. So far it’s pretty decent…