Nevada Pediatric Specialists

The doctors and nurses here definitely care about the kids. My family have been coming here for about a year now and though they are busy, they have a great staff to help. The medical assistants are very nice and they have kids themselves, so they do a good job of calming the kids down when they start crying or getting nervous. I always try to arrive 15 min early to check in and fill out paperwork that seems to help with checking in. I usually see Jeff or Dr. Chase, they are excellent with kids.

Dr Zilberman Dr Douglas Dr Zane are knowledgeable friendly people. I always feel that my son is in a loving caring environment. Hard to find anywhere else. We’ve always had a positive experience here. I trust their judgement n they have always done what is best for our lil boy!

Dr. Douglas is AMAZING! She is not only compassionate, she also takes the time to explain what is going on with my boys. This Doctor seriously needs to move to a better office (literally) with NEW STAFF! Most of these employees are in «training» that they even FORGOT to notify me about my son’s 6 month well-​check!!! I had to remind them and their response was that «I don’t know what happened» The wait is RIDICULOUS! Usually takes about 1 hours to check in-​see the doctor but I have been there when I was waiting for 3 HOURS!!! Imagine with kids???
Saturday appointments are all taken/​booked. They over book their appointments. This review does not go towards the doctors (they are amazing) but the structure needs to change.
Every time we go we see a different doctor… is it not Dr. Douglas consistently… therefore, I am taking my business elsewhere where I will not be waiting almost half day to see a doctor! Good Luck on seeing Dr. Douglas!

This review is for Dr Cynthia Chase. Dr Chase is very good to my son. I am a first time mom and so everytime I bring my son in, I always have several questions and concerns, and she’s been very patient and kind to us. Actually, the very first time I brought my son when he was 2 weeks old here, we saw Dr Zilberman, he was nice, I don’t have anything against him, but I just was’t comfortable with him, I felt like we were rushed on our appointment, he talked so fast and didn’t ask me if I had any questions before he left the room.
Second time we went in, Dr Zilberman wasn’t available so we were sent to see Dr. Chase instead. So glad I’ve met Dr. Chase! Since then we’ve been seeing her until my son’s insurance changed when he was 10 months and Dr. chase wasn’t in network so I had to bring my son to another pedia temporarily (Mama Mia Pediatrics, — i will have a separate review for them). I got my son under my insurance this year and I can start bringing him back to Dr. chase.
The office has two separate waiting room, there’s one for sick babies, and one for the well babies. The whole office always seems clean and organized.
Staff are really nice and accomodating! I can’t complain! I haven’t waited more than an hour for my son’s appointment. And even if we have to wait, as a parent, that’s ok. I would understand and appreciate it if the doctors are taking their time to see each and every child.

If you think I’m the kind of person that only writes bad reviews it’s not so. I mean I am currently changing providers because I walked into the clinic shortly before 10 and walked out at about 1240 without being seen. It’s ridiculous how long I waited to be attended. Then the manager walks in after I complained about the time to tell me the doctor was going to see us in 5 mins. After 15 mins had passed I said screw this I’m leaving. I saw that damn doctor walk into another room that’s when I had it. Fuck this place. Go across the street next to the hospital it’s called healthy kids ped. Dr brooks is awesome. This place I swear even with an appointment I don’t think we saw the same person. This place is shit. Seriously only if you have to go here go.

Usually takes 30 minutes for you to be called even if you have an appointment. Once you’re in a room they take 45 minutes to an hour & a half to see you. Sometimes I’ve felt they’ve forgot about us, I’ve had to leave the room to go look for a nurse so she can tell me what’s going on. Doctor Pamela & Doctor Zilberman are really nice if you’re lucky enough to see them.

Pam Douglass NP is very knowledgeable and gives each patient the attention they need.

I love NPS ! Ive been taking my granddaughter here for 3 years and she thinks going to the Dr is fun now because of Pam the NP. She makes her not feel nervous or scared when being treated or just getting a check up. The only downside is SOMETIMES it’s a long wait
Thank you

Very unsatisfied with front desk and back desk staff. Doctors are great, Dr. Pam and Dr. Zilberman are great. Too bad this clinic is not to the same expectations. We have been going for over a year letting the odd things done to us by the desks go by because we trully loved our docs. The last straw was drawn to go elsewhere.
I would not recommend coming here. We should have learned it from the first time we got disappointed! We really tried to give them a chance. We came to the point where we were feeling rejected because of our race, we did ask the manager in charge if they were racist because we did felt discriminated against.
One example of their discrimination was when my wife waited for shot records and the back desk shoved her aside to help the next person in line without telling us anything. We left the premises immediately and called to speak with Dr. Zilberman, since he told us to speak to him if it happened again, staff told us to hold and hold… hold. As you assumed Dr. Zilberman was too busy, and never returned our calls. I think the staff never sent my complaint over to him, since I know Dr. Zilberman is a great doctor and will not leave me hangging for more than 2 months.
The appointments were never on time from their behalf. We would arrive 15 – 30 min early to our appointments, but we were not seen but after 30min-​2hours later, thats a whopping 2 hour wait. We left our first pediatrics because of this.
My two kids, 1 and 3 yrs old, will go find another clinic thats on time with their appointments.
Hope the clinic reads this and make some drastic changes on their staff and appointment settings.

Unprofessional back office staff! The front office as well as check out staff are polite. Dr Zilberman is a great doctor, it’s a shame he has incompetent assistants. I have twins and the staff always confuses my them. They mislabeled their blood specimens and I had to be notified from the lab this happened. (The lab called me to clarify) When I brought it up to the MA’s they had no explanation for me. As they were going to administer my children’s vaccines the needles on the syringes were the wrong size on 4 of 6 vaccines? I asked them to please be careful when charting results for my twins. As I was checking out, I heard them in the back mocking my comment of the mixing up of charts. Very unprofessional staff, don’t go here especially if you have twins.

I am changing my review and stars to 5 because the wait time this go around was about 10 minutes. My little one got shots today and the nurse was so quick. Dr. Chase was great as always.

I really like this office. Pam really gives time to look at my kids. She always answers my questions and even goes beyond. She is really nice and sweet.
I really recommend this practice.

Very hesitant to even give the 2^nd star. Already in the process of switching Pediatricians. My daughter has visited this office since she was born (shes now 3) and her primary care doctor has been switched at least 3 times. The only Dr there who treats you like you aren’t a check is Dr. Petersen. The staff is mostly rude and inefficient it seems. Expect to wait at least an hour in the waiting room if you have an appointment. One time my daughter had strep and I went in as a walk-​in and was in the waiting room over 2-​and-​a-​half hours and in the back room another hour, at least. It was torture for my little girl, especially considering they dont allow food or drinks and they are the only peds’ office Ive ever seen without ONE thing for kids to do– no posters, no toys, no books (except the Spanish mags in the waiting room)-nothing. Kids are nothing more than $ signs to this place.

Please do not choose this pediatric clinic! My daughters pediatrician is Dr Peterson and she has been with her since the day she was born. That’s the only reason why we chose to stay.
Out of all the staff members I think we only like 1 girl and we just tolerate her. The staff in the front office in the receptionist area are terrible!!! They are always messy and disorganized but none of them look like they care. I knew I was going to have a problem with them since the first time I called to schedule an Appointment. When we showed up they didn’t have an record of me scheduling and appointment and even my husband got mad at me! Ever since then I’ve had issues. I drop off 5 papers for them to fill out so I can put my daughter in day care. There were no patients in the waiting room and they told me it would be ready the next day and they would call me. I called 2 days after not hearing from them. I spoke to 3 different people and one thought I needed a translator. No one knew what I was talking about! So they said they would have paper work I needed for daycare whenever I came in. I gave them more than an hour! I show up and no paper work was filled out!!! They only returned 2 papers! They said they were busy but it’s not my problem that they procrastinate! Unprofessional! They do not care here! Honestly the pediatricians are not even worth the hassle! Just choose a different one please! We are already in the process!

The only reason this place is getting 2 stars is because i like the doctors… I had my son 2 months ago and since i hadn’t picked a pediatrician yet my ob suggested Dr zilberman since they are in the same building. So i kinda ended up here. Dr Peterson is actually who came to check baby at the hospital she was very helpful and informative. I was unfortunate enough to have him right before new years so everything was closed when i was trying to figure out his insurance and scheduling follow up appointment. So i faced everything to the insurance and they were telling me he was covered while they were telling me in the office he wasn’t covered because they were using the online verification system that had not been updated yet. Long story short (haha) i argued with them long enough that they picked up the phone and called and oh guess what! He was covered! then baby ended up having serious jaundice causing me to have to come in every day until his level came down while they never charged me any copay for which i asked about since i knew he had a $ 30 PCP copay. More recently i scheduled his 2 month shots at his 1 month appointment and the date the girl scheduled me for was just shy of his 2 month birthday so i asked if that was OK… She said it was fine… I showed up for my scheduled appointment only to find out he can’t get his shots its too soon i need to reschedule. Well I’m already here and i have a couple questions so may as well ask. So on my way out i already figured they were gonna count it as a visit even though they screwed up i asked a different girl if i had a copay… Oh yeah it’s $ 30 … In 2 months this is the first time they have asked for money. So i schedule for the following week… Show up next week «oh did you know you have a$ 500 balance»… Of course i do every time i came in you told me not to pay! Ugh they have high turn over and no one knows what’s going on!
On a much more positive note the docs really are great!
Dr Peterson doesn’t make me feel stupid when i ask every silly new mom question in the book.
Pam is very nice she also answers all my silly questions and I don’t feel like she is trying to rush out of the room bc the front desk over booked her.
Dr Zilberman did my son’s circumcision and he was great. He explained exactly what he would be doing then escorted me out to the lobby to wait while they did the procedure. About 20 min later they came and got me said everything went well. I got very clear post op instructions and some ointment samples to help baby heal. I was very unsure about having this done in office since my experience with my nephew this was done at the hospital before he went home, BUT I must say he is all healed up and it looks great no strange scar tissue or anything.
Josh the office manager is very nice and they have Saturday appointments!!!
OVERALL:
I go for the doctors but the staff sucks in general … to be fair there are a couple girls that seem to know what they are doing but just a couple