Nevada State Bank

I have been a very long standing with customer with Nevada State Bank. I opened my account when I had a thriving business. Millions of dollars went through their bank within their system and my account. Due to misfortune, my wife broke her neck and sustained severe brain injuries in an auto accident, while at the same time, I was diagnosed with late stage cancer. Needless to say, medical cost us everything we had, and we closed the business account that we had for years. That bank treated us like we were Gods. We immediately opened two smaller personal accounts. That was about eight years ago. Ever since then, they nab me for every fee that they can get and they treat me like dirt. They are not friendly and all of their managers and tellers that were there for years have all left. Now they have also closed most of their branches and Walgreen’s will no longer be a stop off place for use of a Nevada State Bank ATM. It is almost as if they are trying to either leave Las Vegas and tick off their customers that make under a certain amount. I would not recommend Nevada State Bank for anything. The only reason I still use them is for automatic bill pay that I set up years ago. I leave that much money in my account, then I withdrawal the rest and take it to Chase. My three son’s, my sister and my wife and I have all switched to Chase. I take my balance down to a dollar and wait until my next automatic deposit, then do it all over again. I forgot to mention that they have been extremely rude to me as well since I am no longer upper middle class. Shame on them, They absolutely are the worst bank I have ever had, and I’m 60 years old.

No bank is perfect. They’re just not. They all are problematic & have issues. The trick is finding a bank whose issues you can live with. NSB is mine. That said…
I opened my account in Henderson but for some reason this location is my «home branch.» I live in Silverado Ranch near the McCarran Center, but ok… whatever. My office isn’t far from this one. I rarely ever go to this branch but if I need their assistance with anything I contact Joy, the manager… primarily by email.
She has always been helpful & responsive with whatever I need. I was in yesterday and was finally able to meet her. Definitely makes my life easier & I appreciate her help when I need it.
Wish the ATM was drive thru here.
My only complaint about NSB (and not this branch) is this: my direct deposit used to post at 11pm on a Friday, now it posts after 1am on Saturday. Its a matter of grocery shopping or going out with friends this interferes with. The 2 hours makes a difference.
I wish they offered more online features, such as transferring money to NON-​NSB accounts; that Bill Pay automatically deducted the money from your account when payments issued as opposed to when the check is presented (this is how Citibank does it) for payment.

A terrible bank with consistently poor service.
DO NOT USE Nevada State Back.
I cancelled all of my accounts due to numerous errors by tellers.
I learned months later that one of the accounts was never actually closed.
More problems ensued, but no one was interested in assisting me, as they knew that I would no longer be banking with them.
I have successfully persuaded several people to also close their accounts and will continue to do so.

This is not the branch I use for the majority of my banking needs, but it is close to my work so I will go here from time to time.
Ok, so it’s only been twice.
Both times I went to this branch, the employees that helped me were extremely helpful and kind. And they had me back out the door with my issues resolved within 10 minutes.