NPS Pool & Spa Supply

I will never shop here again… Went there on Saturday to check out prices of solar cover got a price, but had to print out SNWA coupon for discount. We went back Thursday and the price of the solar cover went from $ 130.00 to $ 160.00 we were like what? The young man who quoted us the price was standing right there, we questioned him about it, and he said it was on sale then! Ah duh! Really? Really? Why did’t he say it was on sale then! We would have came back the same day with the discount from SNWA? We told him we would be back with the discount from SNWA! Extremely poor customer service, so now NPS who is now Leslie’s Pro, better get their act together, because as far as my husband and I am concerned they are not PRO’S. Let me also add the store is a mess! 13 years ago when we first started dealing with NPS up to maybe 3 years ago we loved the store, everyone was friendly, helpful, and the store was organinized, Now ???

I just discovered a week ago that NPS has been sold to Leslies Pool Supply. I have been going here since I had my pool put in 12 years ago by Desert Springs Pools when they had a location next door. I had tried Leslies Pool Supply back then thinking I mightvsave some money, only to find out that their prices were much higher. I became a dedicated customer of NPS immediately after. NPS had awesome seasonal sales that lasted from Spring to Fall. Since the sale to Leslies, I’ve seen the price get hiked 3 times on Muriatic Acid. What was once a regular price of $ 9.99 is now with a sale price of $ 6.99 during pool season, the regular price is now $ 15.99 with a «sale» price of $ 12.99. It’s amazing how the price for the same brand of product could go up 65% in just 2 months. If NPS could sell it for that much less, then certainly Leslies could sell it for that price or lower with their buying power of a larger corporation. Just another example of a company buying out the competitor to gain market share and gouge customers instead of competing. Much of the other product prices have gone up significantly as well.
Very disappointed. I will be buying most everything from wholesalers or online dealers from now on. I’d rather buy Home Depot grade acid than pay the Leslies ransom.
I won’t be going back. I feel bad for the NPS employees. They are hard working and skilled employees that will likely be fleeced as well. Now they will have to answer to a lot of angry loyal customers for the price gouging.
Goodbye NPS. You will be missed.

We needed a part for our pool sweep… John, the manager at Centennial made sure we got the correct part and the sweep is working fine now. He always goes out of his way to make sure the customer is taken care of… wouldn’t go anywhere else for pool supplies!!!

I like NPS. They have gone out of their way to ensure that our experience was enjoyable and educational. I would recommend the Centennial location to anyone, any time!

The NPS location on Sahara absolutely refused to acknowledge the existence of variable speed pumps that cost less than the IntelliFlo. They tried to upsell me and use all manner of hogwash to get me to buy one or a TriStar. They were going to sell me a pump that cost $ 1,100+ after installation and that was that!
Carl at this location took his time to answer my questions on the phone. He took the time to let me know that there was no reason to replace my current 1HP pump with the variable speed equivalent of a 3HP unit, and he took the time to even demonstrate that the SuperFlo VS ($ 450 after NV Energy rebate) would save me money even if I ran it the exact same way as my old pump.
Carl is 100% responsible for me not writing off Nationwide Pool Supply as a total loss. He was honest and told me exactly what I would pay out the door for the pump over the phone. By golly, that was exactly what I paid, down to the penny.
Great guy and if you’re a new pool owner, I have no trouble recommending him at this location. I saw him dealing with another customer with the same «no nonsense» attitude.
Avoid the schmucks at the Sahara location like the plague.

Carl the assistant manager at this location deserves 5 stars and a raise. We came here to find answers about what we should do about our pool since it wouldn’t hold chlorine. We brought a sample of our pool water here and he suggested to drain it due to high TDS and calcium. Prior to owning our home another pool company thought we were on a salt system and dumped a ton of salt in to the pool. We are on a septic tank and well system so draining our pool was out of the question. Carl recommended us to a company that performs reverse osmosis. We contacted that company and a few days later our pool is sparkling and blue. I would have to say Carl at NPS has been very helpful towards my husband and I. We always come here to buy pool stuff and everyone here has been very friendly, helpful and very knowledgeable. Thanks guys!

Do not even talk to these people. They are not honorable. I called NPS, National Pool Supply, on centennial for a recommendation of a good pool person. They said I haave someone right here and handed
the phone to to him. His name was Ron from United Pool Service. I told him my problem and he said he could come to my house and see what was up. He came by and said that I needed all new seals for my pump and that he’ll be by next morning about 9:00AM $ 65.00 plus $ 45 .00 for parts. The next morning came and 9:00 came and went. 10:00 came and went still no Ron and no call so I called him. He answered with the excuse that he got pulled over for a loose box that flew out of his truck. Red flags start waving.
Finally he got to my house and got to work. He finished and I paid him. Later I went out to look at his work and discovered that my pump was leaking. It didn’t leak before. So I called Ron and told him what was going on. He said sorry and that he would be back tomorrow to fix it. I haven’t seen him since. I have a ton of texts with a ton of excuses from «I got strep throat, to «im Tony and I’ll be over after I finish with his current job». I told the both of them that I leave for work at 2:30 so they need to be at my house before then. Tony texts me at 6:00 saying that he was at my house and could’nt get in. NO SHI-​!!!
If he went in my backyard without permission he could have gotten shot. WHAT A MORON.
I thought that National Pool Supply knew their clients and knew the good from the bad. NOT S0 MUCH. I checked United Pool Service and found that they have a F rating with the BBB and a lot of very bad feedbacks, and heres another one.
I pray you read this before you do any business with United Pool Service and don’t ask National Pool Supply for any recommendations.

I have to agree with R.B. 100%. They bad mouth the competition on at all of the stores. Is it in the employee handbook or taught during training?! It’s always followed up with «So you just come here from now on and we’ll take good care of you.» We’ve been lucky, the kid we deal with definitely knows his stuff and has kept his mouth shut. If he starts talking, we stop going. They two stars are for professionalism. I would give them three for knowledge.
*NPS I know you read these, so take note… It’s a fact, if employees «talk trash» about someone to or in front of the customer, that customer will wonder if they are «talking trash» about them when they leave.

Due to the lack of ethical/​affordable pool service companies in our area we have been doing the chemical and cleaning maintenance on our pool for a year. If you do have a problem please make sure that John (aka The Professor) helps you. Unlike Leslies, he truly knows his stuff and isn’t trying to sell you a bunch of products, just the ones that will actually solve your problem. Basically this review is for John, the other folks would earn 2 stars. Also, the prices here are substantially less than Leslies.

I had the most pleasurable experience at this store. The guys and Ms. Diana are so helpful I couldn’t help but buy more stuff than I actually needed, and the prices are not bad. I’ll definitely be back soon :)

The kid that we used to deal with here has gone on to open his own business elsewhere. I wish him all the best. The guys that remain have always been helpful to us, and have had very good recommendations. I have no complaints about this store other than they DO get busy, so you need to be sure to bring your patience with you.

Horrible customer service!!! Unhelpful and arrogant. I am new to pool and spa maintenance and they laughed in my face when I told them what my test strip said. Test strips don’t lie. Do not bother walking in.

Poor customer service. Although they are somewhat knowledgeable, they constantly bad mouth their competition. They are not professional at all — will take my business elsewhere.

I have a pool and spa which is a wonderful thing in this town, but does require upkeep and I have managed to educate myself on how to maintain it. Lets face it, a pool service averages $ 100.00 to $ 115.00 a month and with a little attention I can save it for a night out. I initially knew nothing about pools and started by taking my water to Paddock Pools on Lake Mead where I met ‘John the pool man’. After working with him, I have managed to pass ‘pool school’. He is unbelievably helpful and has walked me through every step, simplifying things with attention to the cost. If there is a more reasonable way to do something without buying the most expensive, he will recommend it. Paddock Pools is now closed, so for any on you who are looking for John, I found him. He is at Nationwide Pool & Spa Supply in Centennial Center and the minute I walked in I could hear his voice. I just drained my pool and purchased a new net, it broke after only a few uses and I returned it today with no problem and paid the difference for a more sturdy one. No questions asked. The place is a little crowded with inventory and is also a popular outlet for the pool companies so they generally have everything on hand. If they don’t they will get it. I now take my water in routinely to have it checked and home I go with my instructions of what chemicals I may need to add. Although John’s presence sealed the deal for me, so far all of the employees have been nice, but if you want the person who will go the extra mile, John is your guy. I am always excited when a company is willing to assist you on a do-​it-​yourself bases, rather then always selling a service. Great spot to test your water and get your pool supplies!

Very very poor customer service. Dropped our Zodiac pool cleaner off June 21^st for a recall issue and was told Zodiac would send out a new one. After over two months of waiting I called to find out what the problem was and was told that our broken pool cleaner was at a different NPS store sitting there waiting. I called that NPS store and was told that they were still waiting for Zodiac to send the new one. I then took it upon myself to call Zodiac to find out what was taking so long and to my surprise they told me they sent one out to NPS June 27^th and was signed for by someone at the store. I then had to call NPS and tell them they had the new pool cleaner for almost two months. I finally got my new pool cleaner no thanks to the staff at NPS who never had a clue until I told them. Just glad I called Zodiac because if I waited any longer for NPS to do there job I who knows how long I’d be waiting. Of course I never got an apology or anything even close. That would entail good customer service which it doesn’t seem like these guys have.

So I was at Sam’s and needed some pool stuff for last minute things. I went in and ask one of the cashiers if I can get a price adjustment for last time and he said he will take it off of my new purchase. So I guess store policy & rules are just all different from each employee. I told the cashier what happened last time I called & he said next time just come in and don’t call. oh brother!