On Time Service

I wanted to take a minute to review the service I received from this fine company. First, I learned they were family owned, which to some people might not mean much but to me it goes a long way. I loved giving my hard earned money to the people that will benefit from it. They were polite, professional, and clean. They also took the time to show me how to properly service my water heater. I am a «do it myself» kind of guy but I will not hesitate to call them again when im in a pinch. Thank you On Time Service for getting us up and running again on short notice on a Friday night.

These guys were great. I was having problems with my toilet and my home warranty referred them to me. They showed up same day and early (A first!) and completely fixed the problem. Completely satisfied!

This company was assigned to me by my home warranty company. I called to set up an appointment for my leaking water heater. The company never showed up to to the appointment. When I called to find out why no one had shown up the receptionist said the plumber was on his way. The plumber NEVER showed up. The following day when I called my warranty company to assign another vendor they called One Time Service for an explanation. Their excuse was that they called me but the lines were busy all night. That lie alone discredits this company. Just off of them not showing up, no attempt to reschedule and lies are good enough reasons for me not to want them to do any work in my home.

I was referred to these DISHONEST individuals by my home warranty company in July 2015 because my tankless water heater wasn’t performing properly.
Upon my first dealing with them (keep in mind nearly 2 weeks after my warranty company assigned the work order to them) «doesn’t seem ON TIME to me».
Nick Sr. finally contacted me and set up an appointment. Nearly 2 weeks after that he dispatched his unqualified son to my home at which time they pulled the «bait and switch».
Even though they were sent by the warranty company to diagnose my tankless heater and collect a $ 60.00 deductible, both he and his son demanded that I authorize them to descale the unit as maintenance PRIOR to addressing the actual reason for the Diagnosis call. They charged me 250.00 to run 3 bottles of vinegar through my tankless which is to supposedly remove all build up. Once he was finished he collected my 60.00 warranty deductible along with the 250.00 «descale fee» and never addressed the warranty diagnosis portion of the visit. 2 days later, I had to call them back for the same failure they were originally dispatched for and never addressed. Upon their arrival for the next visit I noticed Nick Sr. had now sent his other son Nick Jr. to assist his other son with the job.
Well, this visit wasn’t any more productive. They stood around for about an half hour and told me that they WERE NOT QUALIFIED to work on my unit and that they would have to refer it out to another contractor. (My unit still isn’t functioning properly).
These individuals are no longer allowed to work at my property and according to the warranty company not an authorized contractor any longer.
I’m a firm believer that customer service and honesty goes a long way in business. These individuals are not just dishonest, but have no regard for their customers. STAY far AWAY from this company!
I’m eagerly awaiting my day in front of the judge in civil small claims court to address their dishonest
business practices.
Luckily, the warranty company has sent a competent company to complete my job!

Nothing less than exceptional! I am very happy with the level of service and how fast these guys work. My water heater stopped working right before my home warranty was due to expire. (fortunately i still had days to make the claim and a water heater replacement was granted). The home warranty contacted these guys to do the job, and boy am i glad they did. I had a technician within hours of contacting the warranty company. Most of the cost was covered but I still had to pay for some additional parts which I was expecting to pay anyway. the installation was quick and done right. These guys are professionals. I also told them about a leak i had on my sink and another issue with a toilet which was addressed at a later time. the guy who came in was very nice and did a great job very clean work.

Excellent service, efficient and honest. I received this number from my handiman. I was originally in a trap with ideal plumbing who had me 3 days without a water heater and attempted to price gouge me outside of my home warranty. I phoned these guys and within 3 hours I had hot water. A little pricy but the fact that they were not only efficient and honest I didn’t mind paying a little more. The gentleman who installed my water heater was great. I would highly recommend these guys to do your work. Also, if you have a home warranty request these guys and definitely steer clear of ideal plumbing.

Excellent fast service on power vent gas water heater! Affordable and upfront honest! They know their stuff and they do the work quickly. They provided a 1-​year warranty on replacement part and also service amount would be deducted for one year if replacement of water heater unit is necessary. Very pleasant experience and a great job well done!

Had issues with hot water heater went out On Time came out replaced it and now went out again got ahold of Nick at On Time and quickly came out and replaced again no charge and gave me some helpful info about brands to go with when this hunk of junk is no longer covered under warranty.

The very old gas water heater (15 years old, actually) in my home finally decided it was time to shuffle off to that great big rust bucket in the sky. Unfortunately, it decided to do so and started gushing its watery contents at 10 PM on a Wed. night, which I found very discomforting. My first instinct was to want to kick it a few times to express my anger at it, but I’d only hurt myself by doing that. The old thing was clearly beyond hope of repair at that point, so taking my frustrations out on it was not going to improve the situation.
Fortunately, my property manager was kind enough to arrange service through the home warranty fairly quickly today for On Time Service to swing by and replace that old water heater. I was very grateful to the father-​son team of Nick and Zack for their excellent work, as they showed up just as promised and brought everything they needed to set me up with a new (hopefully), more durable water heater. They worked on it for at least 3 – 4 hours to ensure the new heater, piping, etc. was installed properly and up to code, since the old heater was neither earthquake-​strapped to the wall or sitting in a drain pan like it should have been. And here I thought the earthquake-​strapping was only required in California and other quake-​prone areas, but what do I know about such things?
Zack reviewed all the lines, valves, and important things that one should learn in case of water heater «misbehavior», so I was also thankful for their patience in answering all my questions. I would definitely recommend them to anyone who needs service of their water heater or other plumbing needs, as their name is very much in line with the service they provide and the work that they do. They were very thorough and nice folks to talk with. Thanks a bunch, Nick and Zack!