One Nevada Credit Union

Best customer service from Margaret Mins! She helped me out tremendously! I love this Branch! I’ve been with this bank for almost 10 years and I wouldn’t bank anywhere else!

The guy who opened my account made a mistake or lied AND left out pertinent information that ended up charging me $ 75 over 2 ½ months.
They don’t switch the checking account to the cheaper checking account automatically after the trial period (lie/​mistake).
They failed to tell me that there are two different credit card charges. One that incurs a $ 10 fee each time even though I have money in my accounts. Some BS about manually transferring money between accounts which was never disclosed to me, ever.
I switched from Chase to a «less evil» credit union but the mega bank ended up costing me less.
Taking my money out.

This bank is the worst bank! I have had prepaid cards way more reliable! Also their customer service line hours are not customer friendly either. they have the worst customer service line i have ever called! If you enjoy not being able to access your hard earned money, then go ahead and sign up for this bank! they love to play with your account and play with your money. So go ahead if you dare! After some little punk hung up on me when I was stranded and could not access my card i have been through! I could tell he did it on purpose. of course he did it a couple minutes after the phone lines had closed because he knew I couldn’t call back right away. This is the kind of customer service that one Nevada provides, this is the kind of headache that one Nevada will give you… at this point, I would prefer AIDS over one Nevada!

I absolutely love One Nevada Credit Union! They’ve worked with me financially for years and Margaret Mims is amazing! Great customer service!

I don’t have generally good stories about banks… but then again, who does? I have to say that my entire experience with One Nevada has been nothing but stellar! Suzie has been a charm to work with and the entire staff was very friendly when I came in. With mega-​banks you are less of a customer and more of a number. When I signed up for my Car and Checking/​Savings Suzie was more than happy to welcome me to the company and took plenty of time to make sure that I understood everything. She even walked me to the ATM to show me how my account and card would work. For a tech-​savvy person this touch showed that she really cared about the whole process.
It is hard to find really amazing employees and I found out that Suzie has been with One Nevada for a very long time. This tells me that they must be doing something right, because any company would be lucky to have this customer service rockstar.
If you bank with a mega-​bank, you should really consider taking a look at what they have to offer at One Nevada. I don’t often take time to heap praise on a business, so when I do it means that the service wasn’t just exceptional, it was truly one-​of-​a-​kind.
Thank you One Nevada and thank your awesome employee Suzie.

I was tired of paying such a high interest on my car loan I decided to refinance. My own banker at Wells Fargo was no help at all so I went to this location and met with Marco Wibowo. He answered all of my questions and made the entire process quick and easy! They offer great incentives and I walked out with a super low rate. Staff is very helpful and super friendly

I don’t normally write reviews, but recently I was at ONCU and was really impressed with the customer service. I was helped by Marco Wibowo. I was looking for auto loan information and he jumped to help me and answered all my questions. I walked away knowing more than when I walked in. I’ll be back for sure. The interest rates were good, but the customer service was stellar.

I have to tell you about one of your employees. Marco Wibowo was so professional, he was able to answer all my questions and did it without get agitated, I ask a lot of questions. He has a very professional manner, dresses very professional. Because of him, I will tell others about the great experience I had there. He greeted me with an sincere smile and kept it on. So many people just don’t go the extra mile, but he did. Thank you Marco Wibowo!

Margaret gave the best service I have received in a credit union for as long as I can remember. She was nice, courteous, and got me in and out the door. I would recommend going to see her or any of the other members at the credit union. They are GREAT!

This branch is friendly and on top of their game. Love that they all smiled and want to help.

Pretty awesome branch! Staff is very nice, and friendly. Went in to open an account, and it was so fast and easy, I actually had a blast. A nice change of pace compared to some other banks. Olivia Ingacio was amazing and very helpful, and appreciated that she went out of her way to make the process more fun and enjoyable than the typical dull experience.

I have been a member with OneNevada for several years now and everytime I have ever needed anything and went to a branch (exclusively in summerlin) they were amazing. Unfortunately they are very limited in what they can do and when you call the people that answer the phone are hands down the worst customer service experience I have ever received. I have worked in call centers for a decade now and developed agents and if I heard any of them treat people like how they treated me I would of pulled them from the phones immediately. The phone people are rude, abrupt, impatient, condescending and unwilling to help you with everything and on top of that they generally charge you to call them as well. Sorry one nevada your call center people have single handedly turned a die hard customer into well not even a customer anymore. I cannot emphasize enough the people in the branches are great!!! AVOID CALLING «CUSTOMER SERVICE» at all costs unless you enjoy being insulted and wasting your time.

I dealt with Margaret Mims who was extremely helpful. I have been treated amazing by One Nevada since I first opened my account. In January of 20 9140^th I received a call stating that my card was one of the cards listed for the target breach and in June I was called immediately for another possible breach, this time I actually did find fraudulent charges. I visited Margaret and she took care of everything with a very positive attitude and even offered me information on loans and insurance. A star employee for sure. Thanks Margaret!

When I opened my account almost two years ago, I turned down the overdraft option. I was told that whether it was a credit/​debit or check, I would not be charged an overdraft fee and my request for payment would be denied flat out. I opened the account so that I could have all my utilities auto drafted from my account and was warned that if there wasn’t enough money in my account the bill would not be paid and that would be embarrassing. But that has never been a problem so I said I didn’t want overdraft.
Fast forward to a few months ago. My husband and I had gone out for drinks and when I went to pay with my card, the bartender told me my card was denied. So I pulled out my handy dandy NV One app and I see that my account had been overdrafted because of an outrageous charge from Cox cable. Odd, but I figure that since I didn’t have overdraft it was probably a mistake and it would be sorted out. I normally keep enough money in my account to pay the bills for a couple months, but at the time I was in the middle of a bankruptcy so I only deposited one paycheck a month.
The outrageous charge from Cox cable was credited to my billing account. Long story short, someone else’s modem was charged to my account. So I went to NV One to explain the situation to them and have the overdraft taken off and had the pleasure of dealing with Suzy Drinkwine. She informed me that since the bill was drafted monthly from my account that they would overdraft my account to make the payment. When I told her I had opted to not have overdraft, she just repeated herself. Yes the bill is drafted monthly, but it runs as a check or a credit/​debit card would so how does that make it ok to charge me a $ 30 fee? She just kept repeating herself over very rudely. I would’ve closed the account right then, but since I was in the middle of the bankruptcy, my hands were tied.
The worst part of the situation is that a utility company that I allow to auto draft from my account screwed up big time and my bank did nothing to protect me. Instead they made it an opportunity to steal from me. What a shame.

(Part 2 of Nevada Federal Credit Union Rant-​see linked review)
I was told that since I came in later on in the day that she was not obligated to return my call that evening (rolling of the eyes.) She also was not in the office the following day but I am not too sure why she couldn’t call me on the THIRD DAY with results. After repeating my various grievances I just asked her to close my account. There was no «oh we are so sorry to see you go» or maybe a «do you want me to try my manager again?» She cut me a check and sent me on my way… OH but I almost forgot, she advised me that normally the CU charges $ 20 to close accounts (HAHAHAHAHAHA) but she did me the «favor» of waiving that fee. I told her «thank you SO MUCH for doing me that favor» and stormed out as I was flipping off the building lol.
All in all, their customer service is non existent. They are so concerned with upholding policy and procedure that they do not care if customers/​members leave as a result of that. I have to say I was surprised that they treated me the way they did but I guess it’s how the cookie crumbles now a days (so to speak.) They are not a Credit Union nor do they behave as one… I might of just banked at B of A with their asinine fees had I known any better ;-)