Ovation Property Management

Stay away from Ovation. They manage Ensemble and the management is the worst. They abuse the seniors there. They only cleaned up inside because the owner was coming. The manager Is so rude– her name is Lisa. The assistant Takeisha is always in her office with blinds and the doors closed. Forget about them ever being in the office. They wont fix any service requests. Its a shame its such a nice building– but the hags in the office should be fired. My mom moved in here and they treat her like garbage. Wish the owner knew that when he came the other day. Not to mention that creep with no legs they let terrorize her and others because he has no legs. They still don’t have the store open and if they do they pick and choose which seniors get to buy things. They used to have coffee but now they are too cheap to have that. The gate still doesn’t work and the pet area smells so bad. They never clean the floors and the salon isn’t open. If you try to talk to the manager you can forget it. Shes locked away and acts like the wizard of oz that you cant too. She has the nastiest attitude. which makes sense because if you call her boss shes just as nasty… my poor mom has no money… you would be better off in public housing the way this place is run. STAY AWAY

Lived at Viviani apartments for a year. The staff in the office would always change and so resulted in confusion most of the time. Never gave me a right direct answer to anything. Never arrive on the same day for maintenance issues. I also had couple of friends that lived in the same complex and had pets did not charge them for pet fees. I myself got charged for my pet, than always pointed at saying I did not pick up after my dog by staff members (are u kidding me?) On top of this I got my apt broken into. I left for two days to sleep at a friends house. this is not the first time this apt had home invasions. Staff did nothing to help. My lease had a month before it ended would not end my contract. And on top of that I always hire a cle a cleaning crew to clean up the apt before I leave. the company emailed me saying there going to need another 200 $ because I spilled Gatorade on the carpet. Kinda nonsense. Because it was a small amount of carpet space and now I had a credit of 70 and now there taking that too. I DO NOT WRITE REVIEWS. BUT I FEEL THAT PEOPLE HAVE THE RIGHT TO KNOW WHAT THERE GOING TO GET THEMSELEVES INTO. THIS AREA HAS MULTIPLE BREAK INS. IT IS NOT SAFE I’M THAT AREA. ITS SO EASY FOR THESE PEOPLE. PLEASE BE CAREFUL FOR YOURSELF AND YOUR LOVED ONES.

I moved into an Ovation property in April. I regret that decision as Verona apartments have been nothing but trouble. Something that should have clued me in was the inappropriate comment made by the apartment manager about how much money I make. Every time I called about a problem, and that was often, they acted like it was a supreme inconvenience. And about 2 months ago they sold Verona apartments. Now the poor new owners are scrambling to fix everything that Ovation management messed up. It’s a sad situation. If I were you I would stay far away from an Ovation property.

I lived in Château Calias for about 8 months before I had to move out. The property was ok but old and expensive. There were problems from the beginning. They kept coming to me telling me they had made a mistake on my lease and demanding more money. After that finally got settled, threatening them with legal action, came the pet problem. Dogs were running around with no leashes and owners were not picking up after their pets. I complained several times and all that happened was an email got sent out. I even provided unit numbers to Desiree the manager where owners lived that were letting their pets roam free. Nothing was ever done. Next came vehicles parking in the spaces in front of their garages. This was supposedly against the rules, which I, along with every other tennant, had to sign stating there would be no parking at any time in front of any garage. I had difficulty getting in and out of my own garage because the tennants across the street were parking in front of their garage. Again I complained to the Manager Desiree and AGAIN I was told that the rules don’t apply to everyone and she wouldn’t do anything about it. I would turn in work orders and maintenance would supposedly have fixed the problem. However, the fixes were always shotty at best. Again I complained to Desiree and again nothing was ever done. When I moved out, I did a final walkthrough with Desiree and she said everything was good. Now 2 weeks later I am getting a bill for supposed damages such as stains in the carpet, damage to the carpet, walls that were supposedly painted by me and needed repainted, and odors. I again asked Desiree about this and she said the damage was not discovered until they started cleaning. Just how do stains and damage appear after the final walkthrough where the apt was inspected by, you got it, Desiree Matuk. I have since asked for photos of said damages and was told there were no photos. After reading some of these other reviews, I guess I need to be prepared for a law suit. My advice to anyone interested in these apts to really think it through before you sign that lease.

Several years ago, my son’s maternal mother and I were searching for a new place to live.
We ended up putting down a $ 250 deposit to hold a spot at Arzano (BEFORE IT WAS EVEN BUILT AND HAD UNITS AVAILABLE TO MOVE-​IN!!!), and decided not to move there as their pricing changed and move-​in date changed… They refused to refund any of the $ 250 and said it could only be used towards a rental property.
What a terribly ran properly management company. Glad I bought a house (like you should do instead of rent to these suckers) instead of paying these con artists.

if i could leave 0 starts i would. they are not a fair group of people. they take advantage of people. avoid them

I have lived at the Tesora property on Post Rd for 9 months and had a great experience with staff and the facilities they provide. However, I was informed that my rent would increase by $ 125/​month if I sign another 12 month lease. I find that to be astounding. I toured several other properties and asked them what their typical increase is each year. ALL of them said they will not raise rent more than $ 25/​month.
When I mentioned this issue to Ovation, the management company, they told me the housing market has gone up so rents should too. They said they could bring in new people at that higher rate. They have no regard for customer loyalty. I have been a great tenant and have always paid rent on time, cleaned up after my pet, and have been respectful towards others.
I did not want to move, but I want to be with a management company that I can trust for years to come. I have noticed other residents who are deciding to leave as well because of their rent hikes. I cannot recommend them.

I recently moved to Las Vegas from New York. The plan was to move into Madera, but did not sign becausethe apartment was in sub-​parcondition, and misrepresented (unintentionally).
Although the property Manager (Yvonne) was delightful and did everything in her power to make up for the barrage of mistakes, The VP of Ovation Properties, Wendy White, is a disgusting and rude person. She is entirely unreasonable and childish.
I not stress enough how unprofessional Wendy White, the Vice President is.
During this time, we viewed all Ovation Properties within Summerlin and realized that they are all over-​priced, and not even close to a decent value.
In all, this was a horrifying experience, and an unnecessarily stressful way to start off a new life in a new city.
I will never, ever reside under Ovation Properties solely because of Wendy White.

We have been living at the Verona property for almost a year. The apartment is beautiful and the amenities make you feel like you are at a first class resort. The pool, spa, and surrounding sunning area are in a magnificent setting. There is a wonderful clubhouse and well equipped fitness center. I would highly recommend this property.