Overnight Prints

BEWARE BEWARE BEWARE Zero Stars — It has to be the most inept operation in the history of graphic art production. They are so incompetent with standards that anyone that hired any employee from this Graphics Department will regret it from Day One. They provide fake templates that are not a real representation of the final printed product you pay for in-​advance. How can someone take a 24 pt text product & reduce it to a 1 pt final printed product and say we are the best in the world. It’s your logo’d templates, you provide them directly to consumers. A high profit margin is the only goal for a substandard operation. They even know what they do in standard response emails to any /​all complaints… IT’S YOUR FAULT FOR USING OUR TEMPLATES. Vegas is a great city and they should really tell people that Overnight Prints is really based in Kentucky… Internet operations know in-​advance the end goal is just take your money… BEWARE BEWARE BEWARE… They even stamp their logo big on the templates… How inept is that… Run People, Run Away… Give your money to charity, it’s better than giving it to them… They even refuse to close your accounts — don’t give them a credit card, I canceled mine today… Video your chats for future records with them, I just did…
LIVE CHAT EXCERPT:
ME: I WANT MY ACCOUNT CLOSED (PERIOD).
LORETTA: I UNDERSTAND BUT WE WON’T BE ABLE TO DO THAT.
Me: Why?
Loretta: If there are no activities on the account then it will be inactive
Me: I want my account closed?
Loretta: Unfortunately we won’t be able to do that. If there are no activities on your order it will remain inactive

I paid $ 22 in shipping to get 50 business cards by a certain date. TWENTY-​TWO DOLLARS. My shipment was TWO days late… a full 48 hours. When I emailed customer service and left a comment on their facebook page, Overnight Prints was less than concerned. «It’s not our fault and we hope you use us again.» was about the best I got. While no business is perfect, things happen, shipments are late, prints don’t turn out (mine aren’t exceptional, the colors look dull), one thing a business can ALWAYS HELP is customer service. I will NEVER use them again and encourage everyone to look elsewhere.

I really really really wish I’d read the reviews before ordering from this vendor. I placed an order for cards overnight on Friday for delivery on Monday. The package arrived but contained some other person’s business cards. I called the company. The best they could do was redo the cards the next day and ship them out the following but they expressly refused to refund shipping fees. So, in essence, I would be paying overnight fees for business cards that arrived 3 days late. Given that, I thought the best I could do was request a refund and post my experience on Unilocal!
Just an observation: it looks like negative feedback matters much to this company. They also have 0 positive and 9 negatives on
(yet they have an A+ rating at the BBB – and who says you can’t buy high ratings)!!!
Anyway, this is probably a great company to apply the phrase: caveat emptor. Reading the other complaints, thank goodness I paid with AMEX! The company *claims* they’re going to refund everything within 3 days. If not, they can deal with American Express and the chargeback fees!

I’ve been using overnight prints since I was in college and they’ve never let me down. I recently used them for business cards and I had to change my design last minute. I called customer service and they were super helpful. They assisted me through the process and my cards turned out great.

NOT worth the risk!!!
I have ordered A LOT from this company. They have great prices and they offer some unique products, like mini business cards, that I love. However they have NO quality control. They are totally inconsistent. I’d say about ¹⁄₃ of my orders have to be reprinted. They will eventually reprint their mistakes, but it’s time consuming and a pain. You have to send photos and return the defective products and beg. So if you are relying on having your product by a certain date, forget it. Though it will probably arrive on time at first, you’ll never know if it will actually be good enough to use. And if they have to reprint it, you’re left waiting. I recently had them send me a HORRIBLE batch of mini business cards, so I requested a reprint. They said they’d just refund me 50%! After telling them that wasn’t good enough, they did offer to reprint my order, but said they couldn’t rush the shipping, which would have made my cards really late (I was using them as favor cards for a wedding so I had a deadline!) I complained and insisted and they finally rushed them, but warned me it would only be a one time thing. Apparently it’s written somewhere in their policy that they won’t rush reprints faster than the original shipping. But it’s not my fault they messed up! So why shouldn’t they try to reprint them ASAP? So I finally receive my reprint 8 days later (isn’t it called OVERNIGHT prints??) and… TERRIBLE! The cuts were way off-​center. So I’m stuck and now realize that ordering from this company is NOT worth the risk. You never know what you’ll get and customer service is terrible.

I’ve been dealing with them for over one month about their errors on my postcards. I’ve been jumping through hoops… they finally sent me a return label. I sent back the screwed up postcards (they had artwork on them that was not mine). Confirmation by UPS that they signed for receiving it 25 days ago. To this day, Overnight Prints refuses to refund me. Looking into what it takes to file with BBB.
Do your research before placing and order
NEVER AGAIN!!!

The recent web browser catastrophe did me in. What a joke. Website won’t even let me in. I’m a Mac user. EVERYTHING is update on my version of OS X. I’ll be damned if I’ll be bullied into upgrading to the the next OS X just because they’re IT guys are idiots. There are far too many other options out there to choose from to have to put up with this BS. I am a heavy user — business cards, posters, calendars, etc. — No longer with this company. See ya.

The WORST!!! I reordered my business cards, received them without my name, address, phone number, or email address. Seriously. Couldn’t reach them by phone so emailed. Got a response asking for photos of front and back of 25 – 50 of the cards and I did that. No response. Finally, filed a case with PayPal… Overnight Prints didn’t even reply to THEM!
I had to spend $ 9 to send the cards back (required by PP) to get my refund of $ 21. Way too much work for me, no effort whatsoever from OP. I’m hoping PP disallows Overnight as a payee.

Well, I needed 25 booklets printed for a college class project. I needed them fast and cheap. Too many websites needed me to email them to request a quote but I was in too much of a rush to wait to hear back. I did see terrible reviews but with the price and availability to get my order to me when i needed it i decided to take the chance. I started with the 2 day shipping that would get me the booklets the day before i needed them. However I made an error and did not bleed the page out far enough, creating a white border. So my job was delayed. I could not fix the file imidiately because I had left home, so i emailed their customer service asking if they could just zoom the file or print as is. With no response by the time i was off work later that night, i just fixed the file which took it off hold. Their website is incredibly easy to use an follow.
The next day it was in production, the website shows you the status of the order which was great. I was nervouse about the shipping so to be safe i did upgrade to over night. I got them the very next day, amazing.
The front cover was not as dark teal as my file looked, and 2 of the pages inside looked a bit dark, but really nothing too big of a deal, just me being nit-​picky. Could have been my file or the paper. I’m no printing expert.
I did comunicate back and forth a few times with customer service. Response time was a little slow but honestly no slower than any other printers i had emailed. Plus in the few interactions they were helpful and friendly.
For the price, production speed, and easy to use website, 5 stars!
Very much appreciated.

I really wish I could give this business zero stars, absolutely awful customer service, also, this business is not being run correctly or efficiently. This is my second time to use Overnight Prints and their production time, quality, and delivery do not live up to the name. I use them specifically for postcard mailing services for my small business;I am ordering around 200 – 300 postcards each time. The first time I used OP they were running late on production and the delivery date. I decided to give them another shot because they aren’t as expensive as some of the other post card mailing services. This time my assigned delivery date was today, May 4^th, 2016. I still have not been sent a tracking number;so I checked the website and my postcards are still «In production». So I got on the phone with a Customer Service Representative ASAP. After being placed on hold I spoke to someone and they told me that the delivery date will actually be 2 – 6 days from tomorrow. I specifically ordered these last week to ensure OP would get them to the recipients by Friday at the latest. I was told that the delivery date provided on the website is actually for my one copy of the postcard I ordered to have sent to me. Which now I have found out they cancelled sending me another postcard and sent me a refund without my knowledge and no notification of doing so whatsoever. Their customer service, quality of product, and production rate are not worth the amount you pay. At this rate I’d rather print them all myself and send out all 250 that way. Will not be using this company again.

Jesus. If I had only read these reviews before placing my most recent order with Overnight Prints. I’ve been using this company for my business promotional postcards for nearly 8 years. Sure, three were occasional hiccups here and there, but they were always promptly and courteously resolved.
I need a reprint on my most recent order immediately, and I have not been able to reach customer service by phone, and it took 3 emails over three days before I got a response. I’ve been asked for photos of my products showing the issue, and I’ve sent them… three times now. I’ve asked to be called on the phone to resolve the matter because our next promotional event is in five days and I’m in a panic, and I get nothing but «we need photos before we can address the issue» canned emails back.
Never. Again.

They should change their name to WhenWeGetAroundToIt Prints… I ordered cards for an event on Sunday, paid for fast shipping, they promised to arrive by Friday, but they didn’t arrive until Tuesday, when I couldn’t use them, and then had to ship them at my expense to my next event location. I won’t use them again.

SO horrible total scam, Shouldn’t even be on Google search, I need to go to my bank and try to dispute the payment. I honestly want to call the las vegas police and have them investigate the company :(im sad and now I dont have my post cards in time for my event and I waisted time

Used them a few years ago for an order. The quality wasn’t great but my order arrived in a few days. With this in mind, I placed an order I needed to receive in three weeks. Surely that’s plenty of time to get a small order of 100 business cards. It’s now been over a month with nothing. I never received an order update from them. It took three messages until they responded. They told me there was a production problem (no sh*t), and they would rush my order. The day has come and gone when they said it would be delivered. I inquired again, they said since I didn’t respond back and tell them that is what I wanted they never did that. WTF?! really??? So now they’re «rushing» it and it’ll take ANOTHER week. We’ll see if I ever receive this order that I no longer need. What a waste of time, I’ll never use this company again.

See all the 1 star reviews? There’s a good reason for that. Awful customer service, no returned calls, reeks of scam!

Just picked up my printed greeting cards and they look horrible. Streaky and no score!
Why would you not score a coated stock?
This is just unacceptable quality.
I agree with the other posts — it is very difficult to talk to someone in customer service.

OP is always my go to service for high quality, right priced printing. I order our company’s business cards through them and the stock you get for regular price, you would pay extra for elsewhere. When you order they typically finish earlier than the estimated arrival date you are given. But to be safe I would always order for the time I need and pay the extra. Just to be safe.

I am on my 2^nd week of a new job, my boss had me order cards on Monday for the big trade show coming that Friday. Overnight prints promised me on the phone that they’d be there if I paid the «overnight expedited fee».
I paid the $ 30 shipping fee to get cards sent over night from LAS VEGAS– which is only 4 hours away, I could have driven there and picked the darn things up!!!
Somehow, they didn’t manage to ship until THURSDAY, from an order on Monday.
They promised me I’d have them on Thursday at the latest.
To make a crappy story short, they didn’t get the cards here until Friday when we’d already left for the show, they didn’t call me back when I requested to speak with a manager, they didn’t refund me on the order, and they didn’t even refund the shipping.
I look incompetent having not gotten cards for the big trade show, and I have gotten NO satisfaction from their after sales customer service.
Just go to a local printer and get quality prints, these guys are fly by the seat of their pants pufferfish BS, I’ll never use them again and I hope people actually check their online reputation in the future, because if I’d looked here, I’d have seen all these one star Unilocal reviews with no customer service or management engagement or care to rectify the situations.

Save your money and sanity and go elsewhere. I have spent over $ 15,000 with this company the last 4 years and this last year their service and reliability has gone WAY down hill. I had not 1, but 2 bad batches of 30,000 brochures (over $ 4,000 worth of inventory). They would not make it right and get me a re-​print or partial credit for the extreme inconvenience (delay for my business, time lost, labor of picking up and hauling 600 lbs of 30 boxes to the trash, etc).
I can not recommend Overnight Prints to my worst enemy. While their prices are certainly one of the best in the business, their service level, attention to detail and reliability is completely shot. You never know what you’ll get when ordering from them. This last time they printed the brochures way too dark and the fold of the tri-​fold brochure was backwards (the inside was on the outside).
The worst part of my ordeal is that their ‘VIP Customer’ line rings and rings and no one ever picks up, so I just sat on the hold cue on the phone for over 1 hour to get some run-​a-​round generic response from one of their lemming customer service associates. They will not go above and beyond to fix things and basically make it like it’s your problem, order was delivered, now just deal with it.
If your time, money and stress levels are important to you, do not purchase from Overnight Prints.
KEYWORDS: Overnight Prints complaint, Overnight Prints review, complaint about Overnight Prints, complaint about Overnight Prints

I was a loyal customer of this company since 2004 – 2005. I have recommended so many people to this company as well. Their customer service, and quality control has gone down the hill. I used to get prompt shipping, no printing issues and helpful customer service. Starting in 2013, I got a run of cards and paid for their Spot UV coating, was printed about ¹⁄₈^th inch off from where it was supposed to be. The rounded corners that they charge for, they look like they didn’t give a fuck about that either. They fixed it and resent us new ones. After that, I thought hey, maybe i’ll give them another try — rounded corners were still rough on the «fixed» reprint.
I ordered a new run of 2k business cards on 11÷11÷15 with a delivery of 11÷18÷15. Just in time to get them in for our store’s 7^th anniversary. I looked on the 17^th and it still said it was in queue. I spoke to someone yesterday about an error, so it was getting pushed back — no response on a new delivery date. I check today and it finally shows it’s in production, and the new delivery date is 11÷25÷15. I get onto their live chat and Marvin tells me, that I will need to pay $ 30.03 to upgrade my shipping so it shows up tomorrow. I’m sorry but I don’t feel that I need to be paying extra for their f-​up. They used to be good, but they have lost a loyal customer. Do not print through them unless you want to be a frustrated customer that has to pay extra for this company’s shortcomings. I should have left them a couple of years ago and looked for a new company.