Party City

The manager MARY had poor customer service skills. When I checked out (with a large! purchase of birthday party supplies) she was at the counter. She was unpleasant and seemed bothered to be at the register. When I asked about the return policy she was rude and her response was short. When she came to my balloons (2 packages) she asked me «when do you need these?» I had intended to have them filled and take them with me so I didn’t have to go back, but she was so irritated I said (trying to be nice)“I guess I don’t need them till 2″. I got no response, just a total. I paid and left. It was before 12. When I returned at 3 she was walking out the door with a smile on her face, obviously happy to be off work. Didn’t say a word to me as she walked by. When I go in the store. there are my balloons ON THE COUNTER. NOT DONE. I was pissed. Thankfully Kailyn and Kiani were quick to help. They filled my balloons immediately and apologized. 02÷09÷16

They didn’t bother to greet me when I walked in nor when I walked passed them. However, when I did engage one of the reps, he was extremely nice and even cracked a few jokes. Store is pretty neat as well.

I must have come by this store 20 times before I decided what I needed, didn’t, wanted, didn’t. I had to return items twice and it does take about 10 minutes on average to get checked out. I couldn’t find anything equal to what they offer in terms of colors, selection, quality, etc. Everything else was either too expensive and not intended for a one time event or too cheaply made and not worth the pennies it cost. I enjoy going to party city and perusing the aisles because there are so many fun things to see. Our party turned out great and looks great in the pictures.

Came in today to order balloons for my sons party. Jazmine and Izzy were so helpful, not to mention super sweet. Costumer service was awesome.

I stopped by this place today and had a not so pleasant experience. The employees look at you and do not acknowledge you. They simply look the other way. I was turning an aisle when an employee was getting off a phone call. He let another employee know from across the store that «THEY» were stopping at a sister store location, and then stopping by here. He continued to say, «I hope they get here because I just want them to LEAVE». I am 99% sure he may have been talking about a Manager, or District Manager for his store that was about to pay them a visit or inspection. As this employee said those words, he turned around and there I was. He then said «Hi!». He did not offer to help me or ask if I was finding what I needed. I literally said, «Ummmmm… Do you carry any Thank You tags or stickers?» He walked me over to a section and showed me the «this is all I have» area. I found this interesting. In the end, as I finally walked over to check out, there was a lady in front of me of the line, and another lady behind me… So a total of 3 people. There was another person at the actual register. The three of us stood in line for several minutes while only 1 cashiers was open but 2 employees were working the register, and several employees walked back and fourth just minding their own business. Again, after several minutes one employee tells us, «Can you please make a line on that end, thanks»? Ummmm, WHAT? We had been standing at the wrong end of the line for awhile. There is no signage whatsoever to indicate the start of the line. If you have ever been to this store, there are registers numbered 1, 2, 3, etc,. We were at the end of all the registers, near their helium tanks. When we, meaning the 3 ladies standing in line, finally walked to what they consider the start of the line… FINALLY… A second register opens up. When it was finally my turn to check out, this particular employee was smiling, but definitely not friendly. I paid and left as fast as I could. I felt really disappointed. Very poor customer service.

Went there on a busy Saturday to order some balloons for the following day. While standing in line, one of the supervisors was talking to an other worker negatively about a coworker. This was right after that supervisor ignored my question that I was asking her. Instead of saying «I will be with you shortly» or something like that she just kept talking smack about that employee. It was very unprofessional. This is just horrible customer service and the balloons that I got from them did not last a day. They stopped floating less than 24 hours after picking them up.

I went to this location with my hair on fire looking for balloons for a baby shower… i was desperate for them and i was running out of time… i went up to the counter and asked how long for a balloon package… they told me less than 10 minutes even though they looked like they were doing a ton of orders… they got order done within 10 minutes and I was out the door. So thankful they were so quick to complete it and they could see how stressed out i was!

I had the best experience here. Dylan helped me immensely with the most amazing avenger and ironman balloon arrangement. He was the best! I will go back just based on his customer service!!!

WORST CUSTOMER SERVICE! Worst balloons ! They didn’t even last 2 hours! Called the store the next day spoke to PHIL that told me to bring back the balloons for a full refund, get there and he gives us partial refund because in his opinion the Mylar balloons were in good consternation thought they weren’t floating ! He’s an idiot !! Never shopping here again better balloons at the dollar store

I called earlier today because I was looking for a specific costume for my dog but it was only available online, unfortunately. So I asked the lady whom I spoke with over the phone if they had something in store similar and she had told me that they do have a section of costumes for dogs. So I decided to head over there after work to browse for myself. Turns out, it was only an end cap with not even 5 different ones to choose from. So misleading and inconvenient. I drove 20 minutes and what a waste. Won’t ever go there again. Terrible customer service. Be more specific and helpful to your customers! Not even one star is deserved.

The staff is so unprofessional from the cashiers to the manager. Take your job seriously for once and stop talking like your in a break room! I went to go buy balloons and got the worst customer service ever. And all the manager did was kiss up to every customer that was annoyed. All they do was lay back and relax.

I came here strictly for some glow in the dark accessories for a 5K I signed up for. I had only been here one other time for Halloween. First impression, they definitely have everything you need to get your party started no matter what it made be. They get 2 stars for me because their customer service just kind of sucks! I found my items quickly and got in what I thought was a short line but with one register open and two other employees just chilling behind the counter I soon became frustrated. I could tell that the customer occupying the one register were going to take some time with their transaction and I asked the guy if he could open another register and ring me up. He had no problem doing this and was friendly. My problem is did I really need to ask you to do that when you have at least three people in line and were all looking at you like WTF!

I have to utilize Party City monthly for business and while there to fill 15 balloons, it was extremely odd and rude that they continued to take people before me and even fill other people’s balloons ?? Then they told me that if my balloons popped while filling them it was my loss because I didn’t buy them there, then they proceeded to pop them.
Horrible service. I had Taylor

Came here from the party city on 215/​rainbow to get some things they were out there. They checked and said they had 17 here so i drove to get it once here there was 4 on shelf i asked a lady where i could get the rest and she was rude and said thats all we have. I got heated and said well im coming from 215/​rainbow location and they said yall have 17 so another young lady looked on top and yes there they were!!! She was the only nice one everyone else that works here is very rude and seem annoyed at everything!!! And any quesion u may had. Wouldn’t recommend u coming here

Although all Party City’s transform into halloween stores each season this one seemed to have everything. Even more then Party USAor Black Cat.
I went the day before halloween so everything was everywhere but they had all the final components I had been on the hunt for.
There did seem to be a lack of staff but check out went quickly

Great customer service, pretty big halloween costume selection but their pikachu costume is ugly, and so are the hello kitty costumes, guess its time to search online! :)

Was looking for halloween costume, all are on the wall and they have to look if they have them, not enough stuff

Great customer service they just didn’t have what I needed

Halloween stuff is out, and other party stuff as always! Good stock, nice people, know where all their stuff is.
They have party things all year long, seasonal comes and goes.

This place has the best selection of Halloween costumes locally. My only advice is to shop early. If you wait until the day before or the day of Halloween, you will want to pull your hair out. Their selection is NOT the cheapest, but there is plenty (if you are early).
Throughout the year, they also have a lot of other decorations. I bought my New Year’s Eve hats here and during summer, their luau decorations are spectacular!
There are a few other party places around town and I’m sure you can shop around when it comes to generic party supplies. Their mylar balloons are too expensive IMO, but I still really like this place.
(10÷16÷10) I called beforehand for a bachelorette sash on a Saturday afternoon. I was on hold for 10 minutes before they told me they didn’t have ONE sash in the entire store. If you are looking for something really specific, call first.