Pep Boys

They don’t care about customers
I called about 30 minutes before closing and they kept picking it up and hanging up the phone. Must be too busy to help ex-​future customers

The one star is simply for the friendly associates I’ve encountered. So many issues with the this location, won’t be giving them anymore
First visit i came for a tire installation. Had set up an appointment the day before in person with one of associates. She assured me my tires would be there by tomorrow afternoon seeing as they were coming from another store. I arrive and my tires had not yet arrived but in-​route, fine. During the appt the mechanic told me some parts would need to be replaced seeing as they were stripped, fine. Didn’t want to wait so I went home. Got a call saying they wouldn’t have the tires until the next morning. Now I’m slightly annoyed. So they kept it over night. Arrive the next morning, & I see my car still tireless. tires still weren’t there! Now I’m angry because I have to get to work. I was over it. Told them just to put my old tires back on. I had to get to work so I couldn’t even wait for that & on top of that I had to pay (little over $ 100) for the stripped parts to be replaced which I ended up not really needing at that time seeing as I didn’t get my tires replaced. Would’ve need to replace them eventually but still. Had I not come they wouldn’t have been taken off. The manager was apologetic & gave me a free oil change so I decided I’d give them another shot a few months later. Only got two tires because that’s all they had at the time. That went smoothly. Went a third time for a headlight, no problems. Went back about a month ago for the other two. Scheduled an appointment and again the tires weren’t there at the time of my appointment so I rescheduled for the next morning. I requested the tire installation and oil change. Here it is a month since my visit & the light has come on in my car so I checked my oil and it was LOW. I’m just now noticing they didn’t change the oil change reminder sticker from a previous oil change. So now I’m under the impression that they didn’t change my oil but they definitely charged me for it! Called them to make them aware, manager said he’d review the tapes & he’d give me a call back. Been 3 days now, I haven’t heard back.. Partly blame myself for not noticing the sticker & giving them second chances so I’m just going to let it go but in completely done w/​this place. Even if they did do the oil change & the low oil is being caused by something else a call back would’ve been nice. But that, the fact that the sticker wasn’t changed &I all the other issues is enough not to give them anymore business. This place just keeps causing me inconveniences when they’re supposed to be the ones fixing them! Smh
I’d suggest a different location.

They have an Avis car rental inside the store! Score! It’s so easy to get my car fixed and rent a car.

They were absolutely amazing! They took good care of me! I did not wait a long time to get my oil change. The manager Kayelani was very welcoming, just as well as her employees.

For several months I’ve dealt with an oil leak. Today I decided to bring it in and bite the bullet, but to my surprise it was nothing more than an improperly screwed oil filter. I am always greeted well at this shop, and I truly enjoy the honest work they do here. Like any auto shop, it can sometimes be a hit and a miss, however I always feel comfortable bringing my cars here for substantial work or maintenance. A leak inspection cost me under $ 40.00, despite them adding oil to the engine and cleaning the under carriage.

Wow where do you start when you get excellent customer service I went to another mechanic shop and was given the runaround and high prices my wife contacted a gentleman by the name of Rigo had a great attitude great customer service and knew what he was talking about then there was Miss Ashley she was excellent also she knew where everything was and directed us while we wait for our car to be repaired one of the best customer service people I’ve ever worked with goes by the name of Sue she had a wonderful attitude she knew what she was talking about and she was very patient with us this young lady if I own my own company I would try to take her and then there’s brother Andrew the mechanic who did the work did a great job this was my first time ever in a pep boys to the pep boys executives if you read this one I give them a 10 out of 10 excellent job.

Now, I know that not everyone is perfect! So with that in mind, I have always had great service at the Pepboys on Rancho. If something didn’t go how it should have or there were ever any problems, they were always quick to fix it and to make sure I was ALWAYS happy!
Now with that in mind, I just received a very nice gift for Christmas from the Fleet Regional Manager Rick Skarda. Just the thought alone was a great gift! So I guess what I’m trying to say is, they take care of there people!!!

Been wanting to get to the for a week or so but have had three interactions with Jon. Gentlemen with glasses. Over the top customer service. More patience than anyone I have ever met and genuine. Thank you for the help as I was a pain. Clean and well organized place. Thanks Jon!

The staff is friendly enough at this Pep Boys, however the damaged products and their commitment to stand by their work left a bad taste in my mouth.
Just over a year ago I needed a new battery in my car. I went to Pep Boys because they would physically change it for free, while charging the same amount for the battery as other auto stores. That transaction went well.
Then when my mom needed a battery for her car we went back to Pep Boys. She had a $ 15 off coupon which they tried not to validate, but finally accepted it. So far, so good.
Jump to a year later: My car battery died. Now I understand this is Las Vegas and car batteries die quickly, however my previous battery lasted for almost 5 years and this one only a year and a half! AAA came out to jump me and said it was a bad cell. I went straight to Pep Boys. Their test showed my battery was fine and they had no idea why my car wouldn’t start and refused to change the battery. The very next morning, my car was dead.
This time when I went back to Pep Boys (after calling AAA again and getting my kids to school late) they agreed that my battery was bad and try to charge me $ 15 AFTER they had changed it. I was surprised because I had expected it to be completely free – like when I purchased it. They argued and said their policy changed. Nobody mentioned that when I signed in at the front. After some choice words about having to bring my car in TWICE and the lack of communication about the policy, the manager took it off. Had I not complained, I would’ve had to pay – that’s not good customer service.
Now yesterday, my moms car battery died. Her battery only lasted a year and three months! I told her to take it straight to Pep Boys and not to let them charge her for changing it or anything else. Granted my mom is 70 years old so she didn’t want to argue so they not only charged her the $ 15 to change it – they also charged her for the $ 15 coupon she had previously! $ 30 because they sold her a bad battery! :(
So because PEP BOYS sold us bad batteries, it cost us time and the headache of having to deal with a company that does not stand by the products and service they originally promised. We will not be returning.

I went to Pepboys last night to get some brake pads for my car. I went to the parts counter as one of the employees greeted me and assisted me with finding the right item for my vehicle. The item for my vehicle was in stock however for $ 5.00 difference the gentleman suggested another brand a «better» brand of brake pads. He was knowledgeable and I appreciated the feedback about the different brake pads and offering me a better product for not much more. I purchased the Bosch brake pads instead of Prostop. After looking into it myself I found that what the employee told me was true and correct. I was pleased with my transaction and wanted to notify the manager… Come to find out the gentleman who was helping me was the stores GM «Pete»! Wow. That says a lot about this location! THANK YOU PETE, for all of your assistance and making it a smooth transaction!

Will be taking all of my vehicles here from now on. They replaced all 4 tires on my SUV in less than 2 hours. I wanted to take the old tires with me because they weren’t completely worn but they couldn’t get them to fit in the back on the SUV so they gave me a few different coupons totaling 45% off plus a $ 20 oil change to offset the cost. Customer service was awesome and they did exactly what I asked them to do in a more than reasonable amount of time.

As always pep boys had the best deals didn’t seem anoid because of my ignorance and willing to explain. Chris had me in and out stuck to my budget. …Thanks Pep boys on Rancho

Never again will I bring business here. My husband and I take our car we use to work and errands about two weeks ago. When we left it they said it’ll probably take a day or two we said a day or two will be okay. HELL NO. Took almost 2 weeks. But whatever today when we went to go get it. The manager or who ever he was started saying how one of our sensors still didn’t work and that our car will stop if it’s not all the way filled up. ESCUSE ME? You couldn’t mentioned this I don’t know maybe two weeks ago? He said he did say it but no he told us he recommended NOT THAT OUR CAR WILL SHUT OFF IF WE DIDNT REPARE IT. Now we have been one car down for the past two weeks paid for the“work” but our car still drives the same and it stops when there’s not a full tank of gas (: so yeah I’m pretty upset. Will be contacting further legal help for this unacceptable «customer service»

I run my fleet service vehicles thru this location along with my personal vehicles.
The staff has always been professional.
This shop has good techs and I am confident in their work.
What sets this store apart from the number of shops I have worked with is; They care.
This can be a rare thing with service providers today. This can’t be taught, it’s something you have or you don’t. Pete has always made me feel confident in the service being done and Dustin is a real gem to work with.
In my 30 plus years of working with mechanics shops, I have struggled to find that one simple thing — «We Care».
Are things always going to be perfect? No. Thats the nature of the business. But they do there best every time I’m their.
Remember, You are only as good as your system. These people are working in an Corporate environment. Some things are out of their hands.
I thank them for all the hard work and effort they give and will continue to bring my fleet and personal vehicles to this location.

After going back and speaking with the store manager and finding out that my vehicle was not even put together properly, they convinced me to let them try again to find the correct part. They were able to finally fix my vehicle, even though they had to keep it another night, but at least updated me throughout the following morning which was a huge improvement. The work was done and all is in working order now. If dealing with this store again I will only deal with the manager to make sure I am in the loop as to what is going on with my vehicle. Thanks to him and Chris for finally taking care of everything.

Worst experience ever and will NEVER visit Pep Boys again. Took my car there because it was close and over heating. They promised it in 2 days. After the 5^th day went by it lit a fire under their ass. They called 30 minutes before they closed and said if I want my car tonight I’d better come now. Went to pick it up, car wouldn’t start. They killed the battery. Had to get new battery on top of radiator repair. They pushed the car to a spot and left it. Pep Boys suck a$$…
If I can rate below 1 star I would. Worst experience ever!!!

FABULOUS SERVICE!!! Thank you so much for all your work on my Cadillac. Robert, Dustin, Jon, and Chris are professional, knowledgeable, and honest! They went above and beyond my expectations. By Phil U.

I highly recommend this place they not only did EVERYTHING they could to help fix my car but did a great job fixing my other two cars. I will be back. Our writer joy was very helpful and friendly. Jon our mechanic was hard working and did what he could to get the job done.

If there were a no star option I would have used it. Ten days and counting for a break job and basic axle seal. Ten days! Plus, no phone call updates. Only talked to them when I called them first. Horrible service. Never trusting «The Boys» again.

Went in and talked to Pete. His customer service was great. He went above and beyond what i expected.