Pep Boys Auto Parts & Service

I always go here when I have any car issues. Cause it’s close to my house. All the techs are always nice and super helpful. They warranted my battery that was slightly past the date and only charged me labor. I had a light out once and a guy spent almost an hour once checking the fuses found what was wrong and slipped a new one in on charge. It’s clean and good people.

Never take your car here at pep boys!!! This mechanics don’t know what their doing and wanna charge you a arm and a leg for the work. They hike the price. And they charge you for their mistakes. Don’t go here save your money.

Terrible experience. I came here for a new set of tires and brake fluid flush. The tires had a mail in rebate which I mailed and never got it. I took a road trip after I got my car back and after 2 hours on the road the brake warning light came on and when I opened the hood of my SUV the cover of my brake fluid reservoir is missing, there was a tool and shop towel that pep boys mechanic left. That almost got me an accident due to their carelessness. Never again!!!

Robert stayed after hours to finish my truck oil change, new filter and tire rotation.

Mario –Service Department gives us the best customer service. Will continue to come back.

Another vote for DO NOT GO THERE, also would like to award a minus star Too bad to see a good place go down the tubes — had been going there since the store opened and it used to be good — not anymore — another vote for resetting the management.
We had a tire issue today — a tire with 22 000 miles got a flat — it was one of those big sturdy 4X4 tires which used to last a good 50,000 miles before anything minor would happen. This tire appeared bent and separated inside according to to mechanical engineer partner. The folks at the service desk said it was punctured. We had road hazard on them (odd thing — never used to need road hazard on that kind of tire) but they said it was not reparable and the best they could do was pro-​rate the tire.
When I questioned why I had even purchased road hazard since they ALWAYS prorate tires irregardless of whether you purchased road hazard or not, the discourteous courtesy manager more or less implied that I was lucky he was doing this much for me and that in fact, I was welcome to go elsewhere…
Very sad situation indeed. This used to the Pep Boys where I would stop by to replace tires and the staff would look at them and say it probably was not necessary since there was still a lot of tread left on them — I always felt like they valued my business since they knew I would be back.
Instead, they added insult to injury by first phoning the house trying to extract a brake job from us, and then advising us at the register that we only had about ten miles left on our brake pads and by the way, did we know that we needed some rotors too ???
Well, Walmart here we come… at least we will get what we are paying for at Walmart (cheap prices and no service as opposed to higher prices at Pep Boys and no service).
One additional comment to management — drop the emails and frequent buyer clubs — the only way you can compete with Walmart is by bringing back your old style of service.

Came in to this pep boys around 8:30a. No customers inside but myself. One employee at the register= no greeting. Another sitting at a computer by the wheels and tires section. And another employee that looked like he was doing inventory. No greeting or if I needed help looking for anything. I went in for griots garage waterless car wash and speed shine a friend recommended for my vehicle. Pep boys is the only store I could find online who had this product IN STORE. This was the closest to my home so that’s why I came here. I finally found what I needed but I decided not to buy. I guess If I’m in the vicinity of the other pep boys in town I’ll stop. I won’t go out of my way though. This is a great product I wanted but why should I give someone my $ if they have poor customer service

I had my ECU stolen in Vegas and I’m from California. So I had it towed over to this Pepboys where they helped me order the part and got it installed within the week.
Victor and Envoy were a great help and kept me updated on the status of my situation daily. Thank you again!

Don’t go here. I made a appointment a week ago to get my oil changed and I get there and they tell me they are full and are going to have to reschedule. I honestly don’t understand how it’s my fault that it happened. I wish if they were full they could have at least called before I made the drive here.

Alicia was really nice, and she was able to get my car serviced quickly. The mechanics there have all been very professional and accommodating. I always get my car serviced there.

I took my beloved car here for an oil change and tire rotation. Everyone was nice and my car was worked on right away. The only reason I’m not giving 5 stars is because my white steering wheel was filthy afterward. I understand their hands get dirty because they work hard, but maybe use a paper towel as a barrier when moving the cars in and out to protect the steering wheels. I would still return though.

I’ve had my car serviced at Pep Boys for about 10 years. I have always been happy with the service and the outcome. Recently I had my first issue with a repair. The GM, Glen, went the extra mile to make me happy and save me as a customer. He listened and came up with a solution that was more than fair. If you’ve ever had your car repaired, you know that not everything is perfect all the time. How you’re treated after the fact makes all the difference.

Sad to see all these terrible reviews! Pretty obvious that management needs a «reset». It’s what happens when unqualified people are put into the wrong positions, totally screw up a business.
Anyway, I come in here from time to time, only for accessories, never had work done. I was sold incorrect tire chains by the GM, which wasted both my time and money, but I went in today and a gentleman named Mario helped me, was very nice, and apologetic. Could have been a real pain, but was fixed right away, and i appreciate that.

I came in at 6pm on a Monday night for an oil change and tire rotation. There was one couple in line ahead of me. After waiting 18 minutes in line without a single person acknowledging me (or the couple ahead of me) I left. I called to speak with the manager about the poor customer service. I let her know that while one gentleman was busy helping a customer the others came and left without even a word. A «be right with you» would have been enough to make me stay. She transferred me to the service dept to make an appt. Andy got on the phone, told me he was with other customers, and that I needed to learn how to wait my turn before hanging up on me. WOW. I called back to let the manager know what he had said and did. She apologized and said he was probably having a bad day. Unacceptable behavior on his part. I told her because of this I will never return. Unfortunate since I buy all my tires there and prior to this incident had all my maintenance done there as well.

There needs to be a minus button! This review will get edited with more details! We had an appointment! Ya’ll, don’t bother to set an appointment, I wouldn’t even go to this shady place! Just to give you a quick idea, Pep Boys quoted us $ 1300.00 Said the rotors were bad! Hubby took the car to Mr. Breaks and only the rear break pads needed to be replaced! The price…$ 250.00! Pep Boys you should be ashamed of yourself! I thought you were a company that could be trusted!
STAY AWAY FROM THIS PLACE UNLESS YOUR JUST GETTING A OIL CHANGE!

Had a 2pm appointment on Thursday for a car inspection. But when I got there Victor at the service desk told me that it’ll be a 2 to 3 hours wait. He goes on to explain that it’s like if I had a doctor appointment I would still have to wait a while before the doctor could see me. Wow… at my doctor office the longest I ever had to wait was 30 mins. If you like to waste time waiting please come here other wise it’s best if you find somewhere else.

Awful service, they did a bunch of unauthorized work on my car, and then freaked when I told them I was just going to pick up my car. They said they already fixed it. Even though they said they wouldn’t work on anything until I came in and paid half the price. Now I place a web order and I’ve been here for 30 minutes while they fumble around for it. Terrible.

DONT GO HERE…
I went here with a question on why my car was saying it was over heating, I was there for over five hours, told I need a sensor part and water switch, costing me over $ 550.00, although the staff was nice to me when spoke to me, my car had to stay in shop for six days with out my car, ugh that was horrible, so I pick it up on six day, the car still doing the same thing, no change, I take it back, then they say I need a water pump, cost is over $ 1400, I’m in tears, I don’t have any more money, so I left for a second opinion, I went to a local shop tell them situation, guess what they find a hose was leaking that had got rubbed by a fan belt, replace it with new one, no more leak no more over heating, they said my water pump was ok total cost $ 221.00, do your research ask for second opinion please! Lesson learned for me!

Yeah, no thanks. Came here on a Thursday night to price out 4 tires and make an appointment to have them done. They didn’t have the tires in stock but had to order them and said they’d be here the next day, which was fine, so I set up an appointment for Sunday morning to have them done at 9am. Sunday morning arrives and I’m there at 8:50am, waited for them to open and they took the walk-​ins ahead of me (fine by me, I’m not that guy who stands at the door waiting for them to open staring at my watch the whole time, so I waited in my car– I had an appointment after all) when they finally get to me, they tell me it will be ready later that afternoon, I asked how long does it take to do tires and they looked through a pile of paperwork (including the walk-in’s ahead of me) and preceded to tell me that they don’t have the tires there and have to get them from the Tropicana store to which I told him that I already ordered them on Thursday and they should have had them in stock now, he just kinda said «I’ll have to look around for them». I’m suddenly feeling like Jerry Seinfeld in that episode where he had a reservation for a rental car but on the day to get it, they didn’t have one for him and he goes into his skit about not knowing the concept of a reservation, so I basically told him forget it, I’m going somewhere else as these people obviously don’t know the concept of an appointment. The stars are for the girl who set up the appointment (I believe her name was Jessica, very nice and knowledgeable). Could have been a good review but the other people working that day (and possibly whoever was supposed to order the tires– don’t know if they actually had them or not, and apparently neither did the guy working) ruined that for Pep Boys. I won’t be returning.

Don’t waste your time.
I’m standing in line being ignored, phones are getting answered before I’m even told some one would be with me. This continued for 15 min.
I needed a simple coolant check and oil change. It was going to take them 2 days and they couldn’t guarantee it would be ready by then. The mechanic was behind and they had the next day booked with appointments was the excuse. There is a jiffy lube three blocks further up subset. Go there instead