Personalized Pool Service

One guy comes over, tells us the pool is no problem, it’ll be easy to get it back into shape for summer. It was just slightly green. Goes back and fiddles with some switches and twists a knob or two, says someone will be back on wednesday to clean the pool. No one shows. A few days later, some tweaked out second guy comes over and points out all these «leaks and problems» that were mysteriously not there before the FIRST guy came to visit. Suddenly now we need a new this and a new that, and the pool has to be drained, and acid washed, and whatever else. Gives us an estimate that totals over $ 1200 just to get the pool swimmable, not counting his monthly fee for maintaining it.
Good thing we got a second opinion. We «fixed» our issues by tightening all the stuff the first guy loosened while he was back there throwing switches and pressing buttons (we went from no leaks, to 4 HEAVY leaks and a nearly flooded garage, in a DAY.) We fixed the leaks by replacing some rubber washers that didn’t really need to be replaced that badly ($ 3) and tightening two valves that were mysteriously loosened though they’d never been that way before (AHEM.) We fixed a small crack in a housing by using epoxy (it’s perfect again) and we bought new filters (for half what they were asking for the PART, before adding the labor.) Our pool didn’t need to be drained at all, the water was tested and it was DRINKABLE. And an acid wash? The pool is in perfect condition and there is no part of the wall of the pool that is falling apart even in the slightest.
Our «$ 1200» pool cost about $ 500 to get perfect for the summer, and that includes the cost of all the pool chemicals we will need for the rest of the season. We just got the water tested and it’s spot on, and we did it all ourselves with a little research and some help from the staff at a local pool store.
Here’s what I think. We rent a really big house and split it amongst many roommates. I think this guy saw a big house and assumed that meant he could get a big payday off it. I knew the guy was full of shit and could see it from a mile away, and I warned my roommate.
I’m not saying he’s a crook, but I will say that is shady behavior. Buyer beware.

This is a really great company run by a great guy. My dad recently tried to «fix» my parents pool and blew the pump up. After calling a couple other places that couldn’t come or didn’t show, a friend gave us Bill’s name at Personalized Pool Service. Bill agreed to come over the next day and make the repair. He and his guys showed up on time and worked on the pool for the next 3 days. He gave what seemed to be really honest advice on what parts could and should be replaced on a 20 year old pool and what parts he could work around. He also didn’t charge an arm and a leg! I feel like it’s really hard to find this kind of service and honestly these days. We will definitely be calling these guys again when the need arises.

These guys are great. Bill will literally help you for free over the phone before trying to sell you on their service. He’s helped me with balancing chemicals, advice on maintenance and diagnosing problems. Not to mention, they’ve made some repairs they could have charged much more for but saved us money. For all those reasons, I’ll never call another pool company for repairs.

Bill and his staff are of last truly dedicated customer service professionals that I have ever had the pleasure of dealing with. They are HONEST, Hard Working and really care about delivering the best service possible. After dealing with them for years they are the best and most importantly, I can trust them. In this day and age thats hard to come by!