PetSmart

What a HORRIBLE experience. This is the third (pet adoptions, aquarium & pet adoptions) time I attempted to spend my hard earned money at this location and was denied assistance?
I waited patiently by the aquarium for 20 min before one nice lady came to assist me.
One worker (Terrible Tina) who was pretending to be working nearby had somehow assembled five to six workers and they all stood around for another 20 minutes yapping about customers? I thought it was a prank… who does this? Shame on these lazy bottom-​feeders who lack any customer service skills. The only reason I made a purchase at all was for my five yr old. I decided to make a complaint and the cashier who was professional called for a Mgr. Not surprise that one of the assembled bottom-​feeders was the Mgr? Joke! She (Lazy Leslie) pretended to be interested in my complaint until I told her that I had audio/​video the entire conversation of the group and she blew her gray top. She snarled «what are you going to do with it»? This was so BAD that it turned a bit comedy. When you have this level of CUSTOMER service or lack of… you know it’s bad management somewhere at the top. S. t due roll down hill. Run from this location and if corp will not fix the issues than move on from the entire franshise… Can anyone say #BOYCOTT

My dog Katie loves going to doggie day care here! She’s excited every time we go, jumps out of the car and runs in! The staff has always been great and Katie comes home a happy pup. And for $ 18 a day we’re both happy!

This is our first time we had our puppy stay at the Pet Hotel here in Las Vegas for two nights & three days with individual play time! Upon arriving, the staff was very friendly and attentive and was able to answer all our questions while we were checking in.
Though out my puppy’s stay, I would call in for a check up and they were very accommodating and would inform me on how well my puppy was doing.
We got my puppy a suite which included a bed and his own TV and lots of room for $ 40 a night and $ 9 for individual play time. Unfortunately, my puppy is only 6 months and has not been neutered yet, so he wasn’t able to join the group play, which is totally understandable!
Thank you for keeping my puppy safe &a happy during his stay!

This review is for the salon. I took my dog here to get her nails trimmed for the second time. However for some resond this time she was a bit more figgity then normal and I thought it was just because of getting her nails cut. When I noticed that the employee was cutting the nails so short that she started to bleed. I walked in from behind the glass and addressed this to the man. He said that she moved and he cut her twice. After hearing that I got worried. He then told me if I can just leave due to making my dog more nervous. Then he took her to the back where he continued and made my dog pee because of the pain. I will never take her here and have that man take care of her.

Since I’ve adopted so many animals, I should have checked into countless PetSmart locations. But I wasn’t a «Yelper» until recently. Today, I came in for my cat. His name is EGYPT and I just recently adopted him the other day from the animal shelter on Mojave. (That was my most recent review) I just wanted to get him some basic things, like toys and treats. Also to gradually get him off the science diet brand the shelter uses. This location, as all locations are fairly well kept and clean. I’ve never had any problems with employees at any location. They are very informative and quick to give information and instructions if needed. Things are quite overpriced at PetSmarts like ALL others, but we all know it’s one if not the only pet store where your animals needs came be found easily. So I think that’s why people pay an extra few bucks when shopping here. The fact you can bring your pet inside to shop with you is great. They also have grooming, and training available. A pet hotel as this location, which is a major plus if going out of town or work gets in the way of caring for your pet. Some locations such as this one have a pet hospital too. Banfield is the name of the clinic. This specific vets name is Leonard Cooper. (702) 262‑7070

We had our rescued dog spend his first night away from home at the Petsmart Hotel. Everyone (interacted with 5 staff member) was very attentive, super dog friendly and made our shy dog feel comfortable. Very clean accommodations, and the staff went above and beyond to accommodate us. Even gave us a first time discount (which made the boarding price go from 31 dollars to 22!) Impressed!

I have gone to this store for years for both shopping and grooming needs. I will no longer go there anymore. I had called two days ago to schedule an appointment for my golden to get a bath and brush for today. The girl I talked to on the phone said there was no available time slot for the morning but they had an opening at 1pm. I said that would be fine. We showed up today at one and straight off the bat did not have a good feeling. There were four «groomers» standing behind their desks, while one was actually working on a small dog. No one said hi or seemed very welcoming. One groomer walked up and asked hoe she could help us. (She did not seem very happy). I told her we had an appointment at 1 o’clock. She logged onto her computer and looked around for a bit. The small dog that was being worked on was yipping and the groomer who had it was trying to calm it. But we did hear her make a comment that no one like you and to be quiet… now I know it can be annoying, but if you’re working at a place with animals, that might not be something you choose to say in front of customers. (Because that makes me want you to really work on my dog.) After a bit, the «groomer» helping us said that was no appointment. Was I sure I made it at their store. I said yes and told her the information I gave the girl on the phone. She asked for my phone number and told me that my information was in there from before, but nothing about an appointment today. My fiancé was aggravated at this point, and her demeanor was unfriendly, so I told her that we will just go somewhere else from now on. And her response was, «alright.» I’ve had 3 dogs and they have all been to Petsmart for grooming, I will no longer use them.

I’ve bring my dog for over a year now, and she’s been receiving 45 min brushing and i have proofs. I questioned the staff and LISA, the unprofessional staff responded to me like this «I will show you our policy that we don’t/never do 45 minute brushing. She didn’t even think politely, she immediately told me about their policy. And all my response was «YOU LOST A CLIENT»… and tomorrow, i will report her to the higher management! !!!

Was in this store for 45 min with my two children and my two nieces. I was never welcomed and there were two employees standing right in front of the doors doing nothing. I was going to purchase some fish for my children but when I went over to the fish area the lady was not even trying to look at me or better yet ask of I needed help. So finally when when was done doing nothing I asked her about some goldfish and she was very unprofessional and not helpful at all. She had a slightly attitude like she didn’t want to service me. THAT IS NOT OK. This visit was LAST Saturday July 25^th. I won’t EVER go back to this location.

This review is for the pet hotel inside of the petsmart.
I like the actual store but your pet hotel almost cost me a very expensive vacation, I would give your pet hotel zero stars if I could.
Please retain your staff or find better training methods this was the first time ever I have not been able to put my dog in any kennel.
I booked my pet about 2 weeks ago and the first day I was there I explained to the staff member that my German Shepard can be aggressive towards people that he does not know well, especially if they try to grab him.
I also asked the person taking my information if we can bring my dog in and do like a meet and greet so he can get to know some of the handlers but they said it was not necessary and that they would know how to handle it.
Then I came in with my dog a few days before our reservation because I was in Banfield pet hospital that is also in the same petsmart, getting my dog a check up so I went in the pet hotel with my dog to confirm the reservation I made and also asked with my dog with me if they should have some of the handlers meet him but they did not think it was needed again.
Then today 06÷18÷15 the day that we were going to drop him off we were denied leaving my dog there because they deemed him too aggressive. I even told them that he was like that before the supervisor tried to put some round plastic collar on him, and of course got my dog angry and he growled at her and snapped his teeth in a defensive way to make her let him go but he did not bite.
Lucky for me we were able to get a hold of a kennel that was able to accommodate us in such short notice, and they actually know how to handle all types of dogs and their temperments. The place we found even got my dog to come to them and let the handler put a slip collar on him with no trouble at all so I have no clue why the petsmart pet hotel staff who said was the supervisor could not handle him other than lack of training and experience.

I went today to return a cat bed and also to exchange two doggie shirts for a larger size. None of the employees greeted me or acknowledged me in any way as I entered the store which created an unnecessary issue as you shall see. The shirt rack was right by the register so I grabbed the larger size that I needed and headed to the register to make the exchange. Despite having the receipt as proof that I had indeed purchased the items I was bringing back, the young man at the register called a manager to assist him with the exchange, because he said that he did not see me enter the store with the items. I spend a good deal of money at Petsmart on food, clothing and a variety of other items for my pets. It is bad enough when employees do not welcome you but completely unacceptable and insulting to be erroneously treated like a common criminal. I will not be back to this location.

The staff at the Pet Hotel are very friendly at check in and check out, and are very enthusiastic about the pets they take care of, so I felt confident that my dogs were in good hands for a few days.
That being said, PetSmart needs to change is their bathroom break policy. The standard is two 15 minute potty and exercise breaks per day. If you want any additional breaks you have to pay for them. Really, two breaks per day is not enough. My dog lost her voice either here or at the location she stayed at right before. She knows to cry or howl at home when she wants to go outside. I can only imagine she was probably crying to go out and no one let her out because it wasn’t her scheduled time. Obviously she could go in her kennel but she is house trained and rarely has accidents, so she would probably avoid going in a small enclosed space. :(
This is really just a fault of whoever is setting the PetSmart policy at the corporate level, because it seems that all the stores are the same. I would think every 7 – 8 hours should be the maximum in between breaks, and every 5 – 6 would be ideal. Taking care of a dog’s most basic needs shouldn’t cost extra!

Awful sercices ever. I don’t recommend petsmart for any dog services, when they groomed my dog, she looks like an army dog, not like a princess cutie female dog.

They are always understaffed. It is annoying because this location is really busy and no one is available to answer questions. The staff members seem annoyed/​confused and because of that I never feel comfortable bringing my dogs in.
I only go to this location because they have a Banfield Pet Hospital and it is convenient. Besides that, I go to the Decatur & Charleston location to buy stuff for my two pitbulls.

Do not board your dog here. I made that mistake over past holiday. I brought my 1 year & 4 month old bull dogs in for 3 days. When I picked them
Up they both had caught kennel cough. The vet bill was as much as the pet hotel. I understand how contagious & air born kennel cough can be; however, with that said how does this happen with a hospital affiliated with the same pet hotel business. I will never board my dogs there again.

Every time I have been here the associates are very welcoming & helpful. I bought a Christmas shirt for my pug. Needless to say his rolls on his neck hindered the shirt to fit without choking him lol I went in today and had a hassle free exchange. Don’t forget they sell CRICKETS.

I appreciate Petsmart because they host an adoption event every weekend and that’s where I found my dog 6 years ago. We continue to shop there for most of our pets needs. The staff is always smiling and helpful. I also like that most of the time they have decent sales. I’ve never had my dog groomed, trained, boarded, or seen by the vet at that store. So just from a shopping aspect and the adoption event they receive my 4 star rating.

I’m from California and i brought my dog with me to Las Vegas. I was looking for daycare for him so we could go get some buffet.
Dropped by the Petsmart. Filled out all the forms. The front desk girl tried to put the red tag on my dog. She didn’t pet him or played with him. She just came and put the tag on him.
Here’s the thing. First, i thought all the employees was trained to handle dog. It’s common sense that you have to pet the dog first and then do whatever to him. This stupid girl didn’t do it. My dog barked at her. Here’s another thing. My dog rarely barks at people or dogs. He let everyone pet him. However, he wouldn’t let a stranger to put a tag on his neck, stupid. Guess what she said. «Oh, this is a test to see if the dog could get along with us. Let me try to walk him around.» Again, she didn’t pet him. Girl, if you are afraid of petting dog, do not work at dog hotel. WTF! Guess what she did. She took my dog to the back. Then she came back and said she couldn’t accept my dog because she couldn’t handle him. So UNPROFESSIONAL.
Another girl was freaking rude as hell. She asked us to sign the paper while the other girl was in the back with my dog. We told her we were not sure if the dog got accepted. She didn’t say anything and just walked away. RUDE.
To these 2 employees. Petsmart is so UNFORTUNATE to have you two as its employees. One is so unprofessional and one is so rude. If you are forced to work on holidays, I’m sorry but it’s not my freaking problem. Bring a smile with you to work.

We brought our apricot mini poodle name Paolo here Friday, Sept. 6^th. The groomer lady who helped us was very helpful and friendly. She said our poodle would be ready in three hours, I told her I how I want his cut to be and when we picked up Paolo he was totally cute with the new haircut. The price was so reasonable for him, complete treatment for $ 45.00, was happy with result I gave a good tip to the groomer lady.
I was so happy we’re bringing my Blue mini poodle Sept. 20^th for her haircut too. I went to Noah’s Arc groomer on MLK and was not happy with the outcome of my poodle. Thanks goodness she’s grown all her hair back again so next week we’ll definitely take her to Petsmart on N. Rainbow again.
We’ll be loyal customer to them now, I’m sure my 2 poodles, 1 yorkie will always be cute after their haircuts.
It’s hard to try different groomers cause you never know how you’re family pet will be treated or the finish product of the haircut. Nice to know when you finally find a great groomer you can trust will take care of your family dogs.
I highly recommend this Petsmart. Plus it’s in the Best in the West mall, so while you’re waiting you can walk around and shop or eat at their numerous restaurants around.

I buy Wasabi his crickets and worms here. Worms are alive, and the staff is pleasant.