Pizza Hut

Over the weekends I was too lazy to leave the house and wanted quick food delivery. I ordered from their app and it arrived rather fast. There was no crushed red pepper and parmesan cheese that was brought with the pizza. The delivery driver stated that you have to request it upon ordering it online. This is a crock. I don’t order pizza to be delivered that often, but it should be an automatic condiment for the pie. I also ordered chicken wings and there was NO RANCH delivered with the wings either. WTH is that?! It is apparent they are doing the bare minimum to provide «customer service» when delivering their food. I will not be ordering from them again.

This Pizza Hut delivers quick and the food preparation is on point. I order here normally once a week and the only constant issue this particular Pizza Hut has is remembering to bring dipping sauces. 9 out of 10 orders arrive missing these vital additions. Trying to remedy this problem by ordering additional sauces just results in a waste of extra money on sauces that will not arrive.

The delivery driver was nice the pizza was ok… downfall I ordered wings no ranch who doesn’t bring any sort of dipping for wings ??? And then there’s the packet of cheese they gave me like 10 packets of peppers and no Parmesan cheese for my pizza!!! No Bueno Pizza Hut all and all the food was ok

I would rate this a zero if i was able to.
I ordered 2 medium pizzas and 2 orders of chicken wings for delivery. When the food was delivered no chicken wings were delivered I called the store and told them of the mistake. I was referred to a manager by the name of «Venegas». She apologized for the mistake and asked if we still wanted the wings to which we replied «yes». Venegas said she would get it to us as soon as possible. Fast forward one hour and 5 minutes and we still had not received the wings. So, once again, I called the store and asked to speak to a manager. This time I talked to Jessica. It turned out that the wings that were supposed to be delivered were never made or sent out for delivery. Jessica apologized, said she was not aware of the situation and put me on a brief hold. When she got back to me she stated that she could get us the wings and a $ 10 credit (which does not cover the actual expense of the 2 orders of chicken wings). If you were to look at my order history with your company you will see that I am a frequent customer (I would assume more frequent than most). But, after today that will no longer be the case. I am the type of person who hates to complain but to actually just ignore my first complaint and do nothing about it is inexcusable and just plain bad customer service. It is one thing to have an employee make a mistake and not follow through but to have a manager fail to deliver as promised shows poor expectations even above management level.
Fast forward another 25 min. we received the wings but not the voucher as was promised.

First time ordering here just b/​c I was in the area. My order was ready at 7 just like they said it’d be via carryout and my pizza was
happy fat gal.

Ordered from this place twice ! First time the delivery guy was 30 min late, the pizza was cold and overcooked and the second time he never showed up! Horrible service !

fanny … what can i say !!! awesome !!! on time, good personality, and fun !!!

Picked up our pizza and it wasn’t that hot. Still ate it, however after eating the pizza, a couple of hours after I felt sick.
Today being the next day I feel nausea, diarrhea and I feel like I haven’t slept for days.
Body achy, I just feel «sick»
:/​

I dont know why I let Pizza Hut trick me into ordering their pizza with their ‘new crusts’ their pizza still sucks as bad as it did when my parents used to force that crap down my throat years ago. Havent eaten it since then and dont know why I ever bothered to try them now they STILL SUCK and probably always will.

Not Impressed! Stopped in to order a Personal pan Pizza, was told they were out of them. So I ordered a small order of chicken wings. It took over 30 minutes for me to get them & I had to ask. After that long wait the wings were cold. On a good note the staff was pleasant.

Horrible! I made an order online, I had been craving pizza, and I usually love Pizza Hut! This is I believe the third time ordering from this location and I have had an issue each time. I decided to try one last time, I mean why not give it a last chance. So I made my order online like I regularly would, only to get a phone call 2 minutes later to state that they didn’t have ingredients for a medium pizza, but they could do a large instead for double the price! Are you serious?! Why would I want to pay double? And if you can’t make my medium order, how are you able to make the large order? Something is not right!

Worst service possible
I ordered pizza for a corporate event ordered it 90 mins early and it showed up. 45mins late the person on the phone was rude I complained to corporate got an email and never heard back after my reply
Crappy service cold pizza and rude service
I will never order from this location and will look at a different pizza company
Pizza Hut you failed and reading other review I am not alone

I called to get a pizza delivered to palazzo hotel. The first thing the guy asks was if I had ordered? Umm no I’m trying to order. Then he tells me it will take «2! Hours to get delivered. Wow! And I said that’s fine. Then he puts me on hold. Ok I waited and then it lasted more than 20 min. Are you kidding me! then they answer and click. This is ridiculous.

This Pizza Hut SUCKS! So frustrating to be told our one pizza would take 30mins. And we actually waited an hour and a half. Then we calked to ask if the order went through ok and why it was taking so long. Only to have some rude guy tell us «its on the way» and hang up on us. The absolute worst experience I’ve had with pizza delivery. Maybe Pizza Hut isn’t as great as they say they are.

Fast and friendly. They burnt my wings so they fried me some new ones and threw some more in there. I love wing Wednesday!

Cheap pizza but the manager is very nice and polite, not his fault its a nation wide chain, good staff

I would give this place negative stars if I could…
My friends and I were guests at the Vdara hotel and wanted to have a quick dinner before lining up at the ridiculous hour of 8:30 at Marquee at the Cosmopolitan.
Pizza seemed like a great solution. Affordable, delicious, and able to be delivered to our room while we got ready to go out.
WRONG! First warning sign… the guy who answered the phone did not know where the Vdara hotel was. Mind you, this pizza hut was only 2 miles from the Vdara and part of the new CityCenter complex. How could you miss it? You can see it from the 15! To add to that, it took me more than 20 minutes to give the dumbass the address and our order. The genius on the phone must have asked for the hotel’s zip code 6 or 7 times. Yes. I spent more time giving this incompetent excuse for an employee the hotel’s address rather than giving him the actual food order. After all that, we were told that the pizza would be there in 30 minutes.
After an hour, we called to inquire about the status of our order. I was informed that our order could not be found in the system using our name, phone number, or address. After our order was placed only an hour before! Again, the employee on the phone was rude and extremely incompetent and could offer no explanation as to what had happened to our food. Rude employee wouldn’t even apologize.
Absolutely terrible. Worst Pizza Hut experience ever.

This location is SLOW! The food’s ok, just typical Pizza Hut. Just keep in mind, that you will be waiting as this location gets overwhelmed quickly. One time we ordered delivery and waited and waited and waited and waited until we finally called and were told they were backed up on orders and would received a discount on our order. Another time, while we were in the store we sat and watched as phones rang off the hook and people came in person to order complaining that no one was answering the phone.
Definitely improvements need to be made in that department. Food’s on par to other Pizza Huts so most of my issues are with the service.

I wanted something quick due to being too lazy to cook anything. I was craving metro pizza but I didn’t feel like driving that far. So I stop here due to the fact it was close to my house. I ordered a large pan veggie pizza and I washed it down with a wine cooler. I was ok– I love pizza so it’s one of my favorite foods.

After ordering from the pizza hut 2 blocks from me and them telling me they’re out of dough I had to come here. Seriously pizza hut on Flamingo, out of dough?! And not even a phone call! Balls!
Anyway, the lady here was nice; a little weird but nice. The pizza was ok, nothing orgasmic. So yea.