Purrfect Auto Service

I had to get a smog check & they had a coupon in the mail for $ 9.95.
The manager, Ramon, was very helpful & nice. My smog check was completed fairly quickly & without any problems .
They also didn’t try to push to get additional work done. Other places I’ve gone to, they tell me I need to get several things done at an expensive amount. Although they had a print out with things they recommend to check/​fix, they weren’t pressuring me to get them fixed upon check out … Which I really appreciate!
I’d definitely come back here.

they tend to exagerate whatever «diagnosis» they tell you. i took my car to my dealer instead and they found that it was simplier than this shop’s diagnosis. not only did they use the fear tactic on me – telling me that it’s dangerous to drive my car with its condition and that something needs to be done right away they also DID NOT tighten the oil cap which made the oil splatter and my engine work harder. if i did not pay attention to my engine’s lost of power as i drove out of their garage i’m imagining that that would have messed up my engine… and no they did not seem sorry nor were they apologetic about it.
having said all that — if you still wanna take your car to this shop, pay in cash… to say it in a more subtle way…

This review is long over due. I went there for a smog check and an oil change. They told me that the smoked failed and that the check engine light was on. Total lie!!! I keep my truck maintenance and the check engine light was never on. He then started going on with what is wrong with my truck and I stopped him and told him to just do the oil change and thats it. I stood right outside watching every step they did to the oil change because I did not trust them. I will never go back and do not reccommend this place to anyone. The next day I want to smog busters and passed the smog and I did nothing to the truck. Stay away from this place.

I love these guys! We have been taking both of our vehicles to Purrfect for repairs, oil changes, smogs and every time we know we’re getting the honest truth about any issues and a good price. Ron has been working on my mess of an Xterra for 3 days and has been honest about what is necessary now, what can wait, making sure the vehicle is safe for my family to ride in, the price, has been extremely friendly, and in constant contact. Ramon is an honest and friendly guy as well.
I refer them to my friends and will always take our vehicles to them because the customer service is Top Notch and they know what they’re doing and have always provided the best customer service.

Tried purrfect for the first time and it was excellent. Service was fast and Ramon was very nice. Would definitely come back.

HONEST!
A few weeks ago a brought my vehicle in because my blower was not working. I was sure I’d need to buy a new blower. I was prepared to pay a few hundred bucks. They checked out my car and found a piece of paper blocking some part of the air thing. He told me what it was (we laughed and he gave me my keys)
VERY HAPPY!

Wow!!! These guys are amazing!!! Ramon Lopez and his staff are first class. A truly honest and knowledge mechanic. I’ve been servicing there now for years and I’m never disappointed. I highly recommend this place!!!

Unilocal needs to add negative stars.
I went to this place to have an alignment a week ago. The coupon $ 29.99 price was right. I learned my lesson, never again! I noticed when I was waiting to get my car that they were trying to up sell something to everybody that was going to the counter to pay. Then it was my turn. The gray hair man told me that I need pretty much everything in my suspension system replaced (north of $ 1500).
I checked the struts myself and everything else they said that was wrong and everything seemed to be fine. I went to the dealership today for an oil change and a multipoint inspection and guess what… my suspension is in excellent condition.
Sure the place is busy because of the low prices, but do yourself a favor and avoid the hassle. There are a lot of good places to take your car, just check the Unilocal reviews.
These people are not to be trusted in my opinion and on the top of it the grayed haired guy is one of the rudest guys behind a counter I ever had to deal with.

Never come to this auto shop again. My check engine light went on right after an oil change here.

They may have the best price in my area and did do the oil change but certainly have a lot to learn in the area of customer service the older gray haired gentleman that called me about what was wrong with the car became very short with me when I did not opt to purchase their unrealistically high service charges for services I did need but did not want to do at the time. This would have been a pleasant experience had they just made the recommendations and answered my question but instead it turned out poor. I will not be back and would not recommend this location.

they sent you coupons to lure you in, then they purposely find other thing wrong with your car and charge you big price, if you use your credit card and find out they did ugly work on your car, you should dispute with your credit card company, that’s what credit card company are there for, don’t just let them have it, and if they ever suggest you do have any work done there, just say no, 99% chances are they are lying to you. They won’t let you stand by your car and watch what they are doing either, so they can tear up your car all they want, please do not come here.

DO NOT COME HERE UNLESS YOU WANT TO BE LIED TO!!!
I came here and Chevy told me that my front brake pads were messed up. I believed him and let them change it.
I found out when I got home that my partner already changed my brake pads for me a few months ago!

Horrible service! I would give negative stars if possible. I went to get a smog check, after waiting a few minutes inside without being helped I went outside to let them know they had a line waiting. An older gentleman popped his head in while on the phone and said that it would be 10 minutes and then left. I shouted after him because I thought I had heard him incorrectly… 10 minutes! I should have left immediately, but I waited until he came back which was about two minutes later. He told the woman in front of me that a smog check has a one hour wait time at the moment. After she sat down I let him know I was also there for a smog check but that I would like to schedule an appointment to come back later (I was on my lunch break) but didn’t mind coming back after work. He started ranting on that they do not schedule appointments because they have so many cancellations yada yada yada. I told him that’s fine I’ll take my business elsewhere! Whoever manages this place is doing a horrible job, why advertise for a $ 10 smog check if you cannot even keep up with the demand. Not to mention if you’re treating these customers badly why would they come back?

I went here for a smog since I saw a $ 9.99 coupon. Who doesn’t like to save money? A few cars were being serviced. I sat down at 2:45 pm and thought it wouldn’t take that long since it’s only a smog. 15 minutes later, I see the old man who helped me at the counter pull out something from my car. I didn’t know why he would do that since I only wanted a smog. He called me outside to show me my air filter. He said it was really dirty which it didn’t look very dirty at all. He said it’s been years (2008 is what he said) since it’s been changed and he thought that was odd since they should always change it during an oil change. He said do you want it changed? I said I guess. which I wasn’t too sure about.
8 minutes passed by and I was getting mad that my smog STILL wasn’t done. I went outside to find the old man. I said What is taking so long? I don’t want my air filter changed. I knew he was just trying to get more money out of me. Everybody has heard of these shady places. I just want my smog done! He was on the phone and said I’ll just cancel the air filter then.
I went inside and he came to the counter. He said I just thought you should get your air filter done, so you don’t stall. I told him I just wanted a smog done and it doesn’t take that long. You’re just trying to get more money out of me. He said Smogs are not our priority. So, if I had 13 cars waiting to be serviced, you would have to wait. I told him that was rude. A smog takes 10 – 20 minutes to do and wouldn’t take that much time away from servicing a car. After I paid my $ 9.99, he said you should find a new place to get a smog. Like I would EVER consider going back after this HORRIBLE service. I’ll gladly pay $ 5 more at one of the smog stands than go back and be treated poorly and lied to.
This place deserves 0 stars. but it won’t let me give 0.

I’ve brought my car here several times, but there was never a time where I left satisfied with the customer service. Seriously, the lady that works in the front is incredibly rude. I really don’t understand how she can be working there for such a long time with that attitude of hers.
If you don’t mind crappy customer service, this place is for you. Otherwise, save your money and take your baby to Auto Tech. Impeccable customer service! You won’t regret it!

Went here about a month ago to get my smog done. If you check your mail, they often send coupons for $ 9.99 smog. Can’t beat that!
Service was prompt even without an appointment. Though, most of the employees seemed like they wished they were somewhere else. In the waiting area, they offered coffee, had a tv, and a couple of stained couches/​seats; it smelled like a cigarette smoker.
After my car passed the smog test, they mentioned and gave me a list of things that my car «needs» to get fixed. Okay, thanks for the heads-​up.
Not sure if I’d ever take my car here for any maintenance but, will continue to do so each year for a $ 9.99 smog.

If you don’t care about customer service, then maybe this is a good place for you. Just went in for a smog check. I walk to the counter and this dude says hi. I wasn’t sure he was talking to me as he had sunglasses on and spoke in an unwelcoming tone. The greeting alone had me second guessing going elsewhere. Thankfully, the smog check person was unavailable for 45 minutes. I got the heck out of that place thinking I didn’t want to give them my money anyway. And I had no coupon. I ended up paying $ 15 more, but got my smog check and registration done at one of those kiosks on the side of the road.

Only giving some stars because they actually changed my oil without problems.
But the experience was not good! I asked for my brakes to be checked. When they were done with my oil, they started to send me out on my way until I asked about my brakes. I overheard the attendant ask the tech about my brakes and he replied «Oh sh*t I forgot! Tell her she needs her front brakes replaced». I walked out ! ! ! Take note that I had just had the front brake pads replaced just 3 months prior, but it was my rear brakes that were almost shot. I had SunCare Auto fix them for me at a great deal. If I had minded Purrfect, I would have had new brakes replaced again and the rear brakes would have never been taken care of and God knows what could have happened then.
I can understand an honest mistake, but to blatantly LIE about something as they did, and possibly cause me more problems down the road… they don’t deserve to be in business

Having your car worked on is like a doctor’s exam. It’s almost never pleasant… and this particular visit was what I believe my first prostate exam is going to be like.
I learned a valuable lesson. Never get your smog checked at a place that wants to sell you other services and repairs. Go to the little sheds where all they want to do is collect your $ 25 and get back on break.
I didn’t realize my check engine light was on… they checked my smog for $ 18 then told me i failed because my check engine light was on, then told me there was no emission problem, but it wouldn’t pass with the check engine light on…
Here again: «Really…REALLYYYY?»
I asked when I arrived how long on a smog check they said «No Wait.»
15 minutes later they finally told me I failed.
30 minutes later they finished the diagnostic
20 minutes later they got my car back to me
Here’s the thing… if you want to take advantage of me, then at least have some coffee in the waiting room.
The staff was polite the entire time, the price they quoted me for the extended work was high, but not out of hand. But the way the whole thing went down was exactly why I still take my car to my regular mechanic 17 miles from my house.

My car failed Smog, brought to them since they were the closest listed repair place I could find.
Pamela their writer was friendly, and the guys out in the garage went above and beyond.
Their repair was done as quoted, they also topped off all of my fluids and added extra brake fluid since I was low.
They seem to have the cheapest oil change and smog in town, several people came in and got serviced while I was waiting for my repairs to get done.
I will probably use them again when my car needs any repairs.