Quest Diagnostics

Usually a long wait. Very rare to get in quick if you come in without an appointment. They do take appointments.

My 8 year old daughter needed blood work so we came here. Signed in and waited about 5 minutes. The lady who helped us was very sweet. She talked to my daughter, and showed her everything she was going to do/​use before she actually did it. Thank you for being patient and kind.

I would not recommend ANYONE come to this location. Every single employee I encountered was rude and has a puss a mile long. I had to bring my 11 month old in for a blood test and phlebotomist was rude and very abrupt with my baby. The way she pretty much yanked her arm was rude. She asked for help & the other lady rolled her eyes and made sure she took as long as she could while my baby was screaming in pain. Like hello does anyone here have any type of compassion when working with a baby?! My gosh. Won’t be coming back here! Even ladies at the front desk are rude!

This place is horrible! The staff is straight ghetto. They are lazy & look like they would rather be anywhere else but there «working». The place is filthy dirty. I sat down & looked around saw dirt on the floor & salt & pepper packets? I was there for a pre– employment drug screen. It took them an hour to call me. The bathroom I was in smelled like an outhouse with «matter» stuck inside the toilet?!? After I was done the worker didn’t even know the desk location we came from. I could of sworn she was on something. Never, ever will I go back into that dirt infested, smelly, place filled with incompetent «workers».

I guess that I’ve caught these guys on good days, because everytime I’ve gone there (and we’re talking 20+ walk-​ins), I’ve never had to wait more than 5 – 10 minutes.
There are other branches where I’ve waited 3+ hours.
I don’t know how to rate places like these without using wait times.
I mean, taking blood is taking blood.
If they let me take my own blood, I would do it and drop it off.
I don’t care what kind of personality these people have (e.g. Rude, nice, cranky, friendly, antagonistic, flirtatious, whatever.)
If I can walk out of there in one piece, then I’m satisfied.
I watch them through every step of the way (I’m not squeamish in the least.)
And, to date, they’ve never missed a vein.
Even if they were to… They’re human.
If the place was a dust bowl, then I might have a problem… But it’s clean.
Getting blood taken (or other bodily fluids), is never a «jump-​for-​joy» experience, but objectively speaking… Let’s put it this way… I have to get some blood taken by Tues. next week.
I am looking forward to that more than going grocery shopping with my wife.

Why can’t they have a screen display the wait time. Healthcare industry makes the most money still they have awful service, unfriendly clueless staff and horrible attitude. This location truely depicts the state of healthcare and quality of healthcare staff in Las Vegas. Shame on the management.

Overall I do not like the Quest Diagnostic Co. The quality of their employees are low. Not friendly and not professional. I hate the lab in general — the waiting room, the testing room, the color of the paint and everything.
When my doctor told me today that I had to go to Quest Diagnostic, I started crying like crazy! The last thing I wanted was some trashy person poking a needle in me. But I went. Some trashy lab tech was sitting at the front desk eating a cookie and talking to the receptionist (the receptionist was nice and professional) about her personal business. She looked like she can be part of a gang. However, on a positive note, I got called in about 20 minutes (not bad for a Friday around 2:45 pm). The lab tech that called me was not friendly and looked annoyed. In any event, I was surprised that I got a little bruise from a single needle poke. That doesn’t usually happen at my docs office. Wtf!

If you need your test results ASAP, don’t go to Quest Diagnostics at all.
I have no complains about that location, (I checked in pretty fast and the staff was ok) the problem is getting your test results, you will have to wait and beg!
They take their sweet time to send the results to your doc (my doc never received them) and you can’t get a paper copy in person, everything is «handled» online through their non working website.
After a month of waiting, I had to call their customer service to get my test results. At first they refused, then they transferred me to 3 different call centers in the US, after 1h over the phone I finally spoke with a very understanding customer representative (in Florida!) she apologized and faxed my test results…
I will NEVER deal with Quest Diagnostics again, it’s a ghost company.

I was at this location at 6:20 this morning since they open at 6:30 and found two lines with about 10 people each. Here comes this old couple and they ask me if I was the last one and my answer was yes. She stands BEHIND me and the old gentlemen goes to the other line… to make the LONG story short they end up 4 people before me. When is my turn to sign in I suggest to the Quest employee they need to put a sign on by the window so people know how to form lines and I express my frustration since I was had to rush to work afterwards. He didn’t even make eye contact with me with I thought it was very disrespectful. Their staff has NO customer manners and are very unprofessional. Once I got inside the lady who did my test didn’t even looked at me and asked me for my last name and dob. If you don’t like dealing with people this is not the job for you… So it took me well over 1 hour for a 5 minute test. Very disappointed with their staff and that old couple that was obviously in a hurry to hit McDonalds!

What’s the point of having an appointment when your going to take walk in’s I’m very disappointed with this locations actions. The employees would rather have personal conversations about there weekend then focus on there job and take care of the people waiting.

Considering it was a Saturday and I was a walk in, they got me in and out in an hour. Checking in was pleasant. I did not catch her name but the lady was so friendly. The phlebotomist was also great and gentle with his needle stick. I have to give props where they are due. I have been to other labs where all the staff is grumpy, wait times are long, and they even have lost the specimens. This location was fabulous today.

I went in on a Wednesday around 4pm, there was no one there. I got in and out. Also, a very nice lady was there to take my drug test for me. Overall a great experience considering I have a huge fear of needles. She was very friendly and I wish I remembered her name.

I made an appointment for a glucose test (this is a 2 hour test) for a Saturday so it would not interfere with my Mon-​Fri 9 – 5 schedule. I went to their website and selected routine testing (how am I to know this is not accurate).
I arrived for my 1:15pm appointment at a little before 1:00pm. When I was called up to the front and I showed the woman my paperwork it was about 1:10pm. She said «This is a 2 hour test.» I responded with «OK» at which point she informed me that their lab closes at 3:00pm and I wouldn’t be able to get my test done.
She asked why I didn’t come earlier! I was beside myself! I told her that was the earliest they had available on the website when I made the appointment. She said that I selected the wrong test that this is not considered routine (again, how am I supposed to know this).
She asked some of the staff to see if they would still be able to help me but 2 different people said no. I couldn’t believe that I was being turned away because of 10 minutes. Not only that but she told me to drive to the location near Flamingo and Eastern which is another 20 minutes away.
I was 7 months pregnant and you are not allowed to eat anything for 14 hours before the test, I don’t know how many people can relate but this was excruciating. I was in tears leaving their lab to drive to the other side of Las Vegas where they completed my test.
Since then I have called the 800 number to file a complaint, the woman said that someone would get back to me within 24 – 48 hours. A week went by and I still had not heard anything. I called again and they connected me with a manager who again took my information and said that he would pass it on to the manager of this location. That was last Thursday ²⁄₂₆. I still have not heard anything.
I’m so hurt and sad that this seems to be OK treatment. I understand that people want to go home when they are done but I would’ve really appreciated a little compassion regardless of being pregnant or not.

This review for quest billing/​company in general.
I have been dealing with a lab claim that was never properly filed for over 2 years. I was sent to collections even though Quest refuses to put my correct name and insurance information in their system. I have called plenty of times with no care or concern from the employees. I’ve told each person that they have my name incorrect and there is no insurance details on the claim. Each rep tells me «well your insurance company should figure it out and still pay». Seriously, you don’t even have my legal name on the claim form. This last time I called the only suggestion the rep had was to forward the form to me so I can file it myself. Such excellent customer service! I wish my company was okay with me not doing my job. What a gig they have there. So I now have the claim form which has my name incorrect and no insurance information on it at all. I now get to do the billing departments job and get this claim paid so that I can get out of collections. Good job Quest! Sorry for such a snarky review but you can sense my extreme frustration with this company after 2 years of complete lack of care and total incompetence.

How do you lose test results?
My husband and I went for a wellness check that is sponsored by his company. It was fairly easy to get in and out with an appointment however only ONE of us got our results back. My husband was attended to by a surly woman with no people skills and apparently no technical skills because his results are MIA. So far it has been a 2 week battle with their customer service to get my husband’s results with no end in sight.

This is the best Quest location I have found in Las Vegas, very nice help lady’s everything I go there.

My girlfriend and I had to go here for a pre employment drug test for her job. We walked in without an appointment, but we only waited about 5 minutes.
The place was super clean, wait wasn’t long, everyone was really friendly and the process itself was efficient and quick. We were in and out in no time at all, and the nurse took care of the paperwork that is submitted to the job! Very good experience and would use them again.

This place is so unprofessional. They employees have no manners and talk about their personal business very loudly. One of the employees told another that she was going to «stick her food up her a$$ if she didn’t give her the right paper work», another talked about her boyfriend in prison. After signing in I waited 45 mins for them just to get my insurance information. After that I waited another 30 mins to get my blood work. I don’t mind the wait, I understand they have a lot of paper work but there was only two people before me. I just find it very uncomfortable to hear yelling across the office and it’s all personal conversations. Very disappointed with the staff. Will never come back here.

I am curious. Is Quest Diagnostics such an evil company that it brings out the worst in its employees???
If you do not like to deal with people, look for another job!!!
Quest employees are just downright mean and condescending.
I dislike this evil corporation.

This place is Union Station. Wall-​to-​wall people. :(
After I wrote my tip, which was entered when I checked in, I was surprised to be called in as quickly as I was. I probably waited under 15 minutes. The tech was quick and efficient, and my rating would have been a lot higher. BUT…
I was having blood work done for upcoming surgery, and got a call from my doctor’s office, who had to approve me for the procedure. They hadn’t gotten results from Quest, and when they tried to call for them, Quest told them that they had no record of me being there. Whaaaa? The doctor’s office wanted me to follow up with the lab. I was frantic, since I had neither the time nor the inclination to return for another bloodsucking experience.
It turned out that they did have the record, as well as the results. The problem? Some idiot at Quest entered the spelling of my last name incorrectly. The person I talked to was finally able to find the doctor’s lab request and saw the inconsistency. She then faxed the results to my doctor. I didn’t need this unnecessary upset to my already-​upset sense of serenity.