Real Estate By Design

This company is horrible. We signed a two year lease and had issues putting the water in our name. When we were told that the water would be shut off we contacted our real estate agent on the matter and we were told don’t worry about it. In good faith we trusted them. A few months later we received another email stating the same thing. We once again contacted the agent and was told by the assistant not to worry they would take care of if and if anything they would contact us back. We never heard anything so again we trusted that everything was okay. About one month before the lease was up we received a third notice about the water being shit off. So I contacted the agent and brought it up to her. This time she stated that it didn’t matter what they said to us we are still responsible for the water used and that we would have to pay for all the water usage for the past 2 years. I explained that this was unfair and she told me «it’s not a big deal! It’s not like we are asking for it all at once you can just make payments!» To is this is a big deal. We do not make a lot of money and barely make it as it is. So to tell us everything is okay don’t worry and the right before the lease ends to flip a switch on us is totally unfair. So we asked for the water bills since we never have seen one. We explained to the agent that we will pay it off however we will need to wait for our tax money since we don’t have extra money to be paying this off. We just received a text today stating that the water will be turned off Thursday and that we need to call the water district to have it turned on. How unprofessional and cold can these people be especially since we said we would pay it when we received the means to do so!

My family and I visit Vegas frequently (a couples times a month) and we are looking to purchase a family vacation home and a condo for myself. Jackie has been amazing! We wanted to get a better idea of what the Vegas market was like and how much bang we can get for our buck. Coming from Hawaii, we are used to everything being so expensive that we wanted to buy the first house we saw because everything here is so cheap! But Jackie has been so helpful with the whole buying process. She showed us a bunch of places just to familiarize ourselves with the different communities and to see what we like and we don’t. She has been patiently working with us and has gone above and beyond. They also manage properties and I actually know people that rent from them and I have heard only great reviews. If you’re buying, selling, or looking to invest, these people will help you get the job done!

Keep in mind when you hand over your deposit check that you will not be getting it back. Left the unit spotless, without a doubt cleaner than I found it and was charged a «cleaning fee» and «tile and grout fee» absolutely absurd. Not to mention the «key and lock fee» even though the locks weren’t changed when I moved in. I thought by using a property management co I wouldn’t have to deal with the bs you encounter when renting from apartment communities but in this circumstance I was wrong. Very disappointed.

I have been renting with Karen Coleman and Real Estate by Design going on two years and Karen is awesome. She takes care of her people that are renting from her and always is on top of things if something goes wrong. She is always courteous and pleasant to deal with. I suggest anyone looking for help to rent or buy a home to contact Karen Coleman.
Sherry Talbot
Very Satisfied renter !!!

Not very helpful property management company. I would not recommend real estate by Design to friends.

Heather came and took pictures of my condo and got a nice looking ad together.
She was sick and that caused some delays but worked hard to get my condo rented and kept up good communication with me.
Also, she seems very knowledgeable about handing everything in way that complies with the law and protects me and gives me the best chance to get my place rented.
They have been collecting rent and dealing with tenant issues promptly so thumbs up.

Jackie has managed my property for over 3 years. She has built a premier property management company. Jackie and her team are exceptionally helpful, resourceful, and resolve any issue in record time. Attention to detail counts!!!
With Real Estate by Design managing my property — I don’t have to worry about anything– they take care of it all. I highly recommend Jackie — she is the best.

So far, so good! The property I’m renting has been transferred between property management companies twice and it’s now being managed by Real Estate by Design. Heather has been very on top of things, getting back to us quickly when we email or call her with questions.
My favorite part: rent is payable online AND tenants can make maintenance requests online as well. No more driving all over to drop rent off or having to call for maintenance issues. Yay!