RECON Bumper and Dent Repair

Got my bumper replaced with these guys a year ago. Simple transaction and straight forward. Reasonably priced.

Beware of this place, guy
will tell you one price. tear you vehicle apart and then tell you it’s going to cost way more to fix… he had the bumper off and wires dangling ect then wouldn’t put bumper back on, maybe he didn’t know how, said something was bent, i looked and couldn’t see anything bent typical… trying to take advantage of a woman with a truck! i told him i wasn’t going along with it and he demanded i pay him for taking it off… should have taken him to court. I went to a legitimate body shop instead of a bs artist on groupon who replaced bumper no problem!

I used this company several years back to repair some minor fender damage. When I received the car back the work was terrible. They stopped the paint right at the edge of the wheel well. I could see globs of left over pink bondo. So I took it back and they started over. It looked better the second time excepted the fender and bumper didn’t line up right. Upon crawling under the car I learned a support bracket had been crushed in the accident. They never bothered to check. Also, they covered my entire car in clear coat overspray. When I told Dave this over the phone he said it wasn’t possible because they mask each car. When I drive down and showed him in person he was speechless. Apparently his employees don’t follow procedure. He said he would have to buff out the entire car with polishing compound. I figured they could only make it worse at this point. So I spent 5 hours with a clay bar and removed the over spray myself. I recommend you take your car elsewhere.

**** READ THIS BEFORE GOING TO THIS PLACE *****
I recently called this guy (Dave) and he quoted me over the phone $ 400 to repaint both of my bumpers. I showed up there and he right away wanted to increase the price to $ 700. We agreed on $ 550 and he was supposed to have my car ready in 4 days.
I call him on Friday (the 4^th day) and he hasn’t even done anything to my car because he says «oh yes, all kind of troubles with that car». I dont know what he was waiting to do to call me when I specifically told him I needed my car that day! — If I don’t call he wasn’t gonna call me or let me know what was going on.
Anyway, my car was not even involved in an accident, it was just a simple task and he started complicating things for whatever reason.
Since it was a Friday when I called him and I was at work, I decided to go there on Saturday to see what the hell was going on. He wasn’t there, my car was parked in the back of that place where he just rents from «The Spray Gun Auto Body», so I call this Dave guy and ask him what he was waiting for to get my car done because now I have to rent my own (he states on his website that he has free loaners, but obviously he didn’t have one for me) — Anyway, this guy gets all mad because I am calling him asking him ABOUT MY CAR and then he acts like a little girl and throws a tantrum and says that I am micromanaging his work for showing up there and realizing he is just a slacker. — And… this is the best part so read this:
He tells me «I am done with this, I don’t want to fix your car… I am over it, take it and go somewhere else» —- Oh, wait a minute, my car doesn’t even have the bumpers on it, it is full of pink marker notes all over and its scratched!!! I don’t even know where my car keys are, I am in the middle of a dusty parking lot and I don’t even have tools to put my car back together and this jackass is telling me to put my car back together and take it somewhere else??? HE WAS THE ONE WHO REMOVED THE BUMPERS AND HE WAS THE ONE SUPPOSED TO FIX IT and now he says he doens’t want to finish the job and on top of that I have to put it back together? WHAT A JOKE!!!
That is the worse customer service I have EVER received in my life, not to mention he hung up the phone on me! HA!!! — Good thing is the guys at «The Spray Gun Auto Body» were nice enough to put the car back together for me because this Dave guy wouldn’t do it and I was able to take it somewhere else (THANK GOD!)
My advice to you guys out there is, you get what you pay for. go somewhere else, pay 200, 300 or 400 dollars more and get your car done by a professional business and not just some random jackass that rents a spot somewhere else because he can’t even own a business…
DO NOT TAKE YOUR CAR TO DAVE /​RECON BUMPER AND DENT REPAIR

I appreciate Dave’s detailed reply, but I did take my car directly to his shop. I have dashcam video to prove it. I also picked up my car at Recon from Dave himself. I have a receipt for my payment.
Just because your employee ripped you off, doesn’t mean that I’m outta luck. That’s no way to run a business, Dave. All I asked is that the door be repainted properly and you refused.
Obviously, this is a poorly supervised operation when the owner himself is giving you tips to avoid being defrauded at his own shop.

Some jackass had jumped on the hood of my son’s Mercedes C230. After learning that it was going to cost $ 1500 to get the hood replaced and repainted, we started looking into alternatives such as paintless dent removal. After calling around and sending pictures to some local paintless dent repair shops, we found that either the shops didn’t want to tackle this job, or they said that all they could do was «rough it out». Then we contacted Dave at Recon and he said that we should bring it into the shop for an evaluation from his paintless dent removal expert «EVO». When we went to meet EVO and Dave we also brought my wife’s BMW that had a small dent on her door. After examining the Mercedes, EVO said that it wouldn’t be 100% perfect but he could repair the hood to a point where we would be satisfied with the results (for one third of the price to have the hood replaced and repainted). As a test, I asked EVO to repair the dent on my wife’s BMW. For a reasonable price and a ½ hour later the dent was undetectable.
Encouraged by these results, we dropped off the Mercedes the following week. By the end of that day they called and told us the car was ready. It was our highest hope that the original hood damage would be far less noticeable. When we came to pick up the vehicle, we were flabergasted by the results. The hood was perfect! One day, original hood, no paint or bondo work, and at ¹⁄₃ the cost! (and my wife’s BMW dent was fixed!).
How could this terrible situation have possibly turned out any better?

Hi There,
I have an automotive background in every vertical. I know a lot of dent repair companies, and car dealers. I took my car to Recon for some dings and bumper work prior to that,
I called 4 companies told them the issues and all the quotes that I received were $ 3-​$ 400 for all the repairs. I finally called Recon, was treated with the upmost phone professionalism, so I brought my car to the Russell location, Dave immediately waited on me, walked around my car, identified the problems and quoted me $ 175.00 for the entire job, I couldn’t believe it. I must admit that I was a little skeptical about how the work would look, since the price was just to good to be true.
I dropped my car off the next day, the job took 3 hours, and when I returned to pick up my car the dings were gone, no more visible scratches, in fact my car looked show room ready and the best part was how great it was to pay 50% less than what everyone else quoted me .
I highly recommend Recon to anyone who has dents or dings on their vehicles, you will thank me later…
Have A Positive Day…
LT.

Here is another one star for this place. I purchased a Living Social voucher for paint less dent repair with RECON. I called up and spoke with Dave and make an appointment 2 weeks in advance. I explained that I had some scratches and a fender dent on my car. On the day of the appointment, I couldn’t find the place so I called Dave again and he gave me directions. When I arrived, Dave was not there but another guy was there. He told me that the person who does dent repair is not there and that I should have CONFIRMED my appointment the day before! I said, WTF!!! It’s not my responsibility to confirm appointments. Nonetheless, the person called Dave and I don’t know what was said except for the fact that I need to come back some other time. I asked him to call the guy who fixes the dents. He called that guy and was told that he is booked and I would need to call him and make an appointment. WHAT THE HELL DID I DO IN THE FIRST PLACE? I made an appointment and they didn’t honor it. Dave should have contacted me back, since he had my phone number and apologize and find out what needs to happen in order to make me happy.
I contacted Living Social and was given a refund. I understand that even with using a Living Social voucher the cost of the repairs might exceed the value and I was prepared to pay extra to get my car fixed right the first time. So I don’t want a response saying that I was a cheapskate.
Stay away from this D grade operation.

Long story short. Run away as quickly as possible.
My little sister had an incident recently and backed into a car in the gym parking lot. Being honest we waited for the owner to come out and offered to repair the scuff outside of using insurance. Thinking this would be an easy fix we contacted Recon to repair the damages. Sent over a variety of photos and was quoted $ 250 to repair the paint scuff. Juan shows to her house Saturday morning 10÷04÷14 and I get a call from the girl stating that the new cost is going to be $ 75 higher than the original quote. After speaking to Dave on the phone he was not appologetic for the increase nor was he willing to work with us in anyway. So now we are stuck paying that because the guy is already at her house.
Shortly after agreeing to pay the increase I get a text from her stating «The guy that came over suggested this… To do this the right way I am just going to go through insurance.» Which is shady practice to me seeing as mobile paint repair is your specialty.
Go talk to Jesse at Chicago L.A. Paint. He will show you courtesy, speed and great paint work at a better price.

I hate to even waste more time on my ordeal with these yahoos! I kick myself for not going to Unilocal first. The first few reviews were almost identical to my experience. I just laugh because «Dave» the mystery man lacking class, basic customer service, and good business practices still refused to show himself or introduce himself when I went to pick up my car. Wow! Even better are his remarks to these reviews. By the way, I made 3 trips to the Russell location. (Treated poorly over the phone and in person by his «cover men») I firmly told mystery man Dave «this has been the worst customer service I have ever experienced!» …and his reply,“I didn’t put the dent in your car” & «I never dealt with anyone like you before» (now that is just a lie– now that I read these Unilocal)
Dave just be honest and move on, stop blaming your reviewers and everyone else.
P. S. As I sit here writing this my dent is being fix in my driveway by two polite professionals that shook my hand… Pool time!

I saved more than $ 1000 going to these guys for a dent repair. I’m really happy with the results, and I recommend these guys any day.
The guy came to my house, quoted me a fair price, and he worked very hard to make me happy.

I used their mobile service. I had a small hole in my bumper from an incident with a fire hydrant. My husband sent over pictures, got a quote, and scheduled. Juan Luis came out the next morning, repaired my bumper and made it look Brand Spanking New. I am so happy. The work– flawless. The service– top notch. We are very satisfied customers! Thanks again Recon and Juan!

I commend Dave for responding to my initial review and can say he himself does good work as I saw before and after of a friends car he had worked on previously.

I phoned RECON, spoke with Dave, inquiring if they did mobile work. He told me Juan Luis would call to set up an appointment which he did. He arrived on time, explained what he had to do, how long it would take, what the cost would be and «went to work» on my Jeep rear bumper with my vehicle sitting in my garage. Three hours later, his time estimate for the job, he called me out to look at the work and I was amazed at how nice the bumper looked. No more scratches or peeling paint and the new paint matches perfectly with my current paint color which is 9 years old. Juan left my garage as clean as it was when he started and there was no paint overspray or any problems. A reader may think this is too good to be true. No folks it all went down exactly as I have stated and this is a legitimate review. Maybe I was fortunate to have Juan do my work but I won’t hesitate to recommend him to my friends. Keith H in Las Vegas

Like another reviewer, i don’t know where to start either.
I go into the location on Russell Road on Thursday and got a quote from the only guy in the office. Quote of $ 180 for a couple of dings and $ 300 for a little work on the Rear Bumper.
Return on Tuesday, and speak to a gentlemen with a cool fu man chu goatee who agreed with the prices but found out i was using a living social deal so brought over ‘Dave’ to talk to me. Dave took a look and the dings and we setup an appointment for Thursday just for the ding work, decided to go elsewhere for the bumper work.
Called on Wednesday to confirm the appointment since no one has written anything down in any of my conversations, spoke with Dave again and was confirmed.
Thursday i go in and Dave had me show him the dings again and now, he’s going to have to drill a hole and access the dings because they are double walled and the price has doubled. He didn’t recall ever looking at the car and didn’t know where the quote came from.
The one star is for the terrible customer service. Dave was nice and a gentleman the entire time, just not a good businessman. I don’t mind the message just not sure why i had to waste three trips to the shop to determine what was going to be required.
They didn’t get my business, nor any future business.

I tried twice to get an estimate. The first time I left a message for a call back that was not returned. The second time, I called and asked if I could come in for an estimate. It was a Saturday and Dave told me they would be closing at 1pm. I told him I would be there at 12:45, he told me fine. I asked to give him my name, to set up the appointment, he said it was not necessary. When I arrived on time, a guy came out and told me the shop was closed at noon and no one was there to give an estimate. After explaining, he called Dave and on the phone they started rattling off prices. Very upset, since I came a long ways to get an estimate. Not very considerate of the customer.

I dropped my car off for a few dents I wanted repaired; It was cheaper than two other places that I went to get quotes from. The work was well done, for the amount paid. Color matched and dents were not to be seen. However, I did notice a few scratches on my driver side fender area that I know were not there before I dropped it off. The estimated time when I dropped it off was 2 days at latest, but in actuality it was 6 days later before I was able to pick it up!
In addition, as I picked my car up, no one really took the time to let me know about the work they did nor did they give a brief overview. Instead, after paying inside, a worker who did not really speak English, drove my car to the front and basically handed me my keys and nodded. On top of that, upon entering my car, I noticed my trip mileage had been resetted; I do not know why this would be necessary to fix outside body work, unless someone is trying to cover their tracks for taking a drive in it.
After about five min from leaving the lot, my car turned off on me while I was driving! I luckily was close to the slow lane and was able to pull to the side. After letting it rest for a few min it started back up and I immediately drove it back to the shop. Ive NEVER had any issue with my car, where It died out on me in the middle of the road. It is a little older, but prior to bringing it to the shop I recently had a tune up and everything was fine. Of course the guys at the shop denied of touching anything and even when I pointed out the fact that my trip mileage was resetted, he didn’t have an answer. It’s just really odd that right after I receive my car back it’s already having issues. I don’t trust this place after my experience, and unfortunately have to say I am really upset. It’s quite sad because Dave was very hospitable. You have been warned!

I did get my car fixed… for $ 85 with perfect results. For the record, the owner was rude and told me I would not find anyone better then him. True or not I don’t find boasting how great you are is a way to get customers. In the process of finding someone to fix my car for the correct price, I ran into a few ex employees of his that didn’t speak to kindly. This guy may be good at what he does, but he definitely continues to prove that men think women are stupid when it comes to certain things like cars. That is 100% how he made me feel. So if your male, I’m sure you will get great service!

Where do I begin to start with Recon bumper repair.
I met Dave about 4years ago, and He is a master at what he does. He took care of some auto body work for me, and now services all of my current clients who need any kind of auto body work, and touch up work done.
His work is incredible and I suggest anyone looking for a professional service to go see him

One word describes my experience with Recon. «PHENOMENAL!» I spoke with Dave, he had Evo come over and gave me a reasonable price and BAM! My car looks like new again; no one can see where these nasty dings were.
* Professional
* Great same day service
* Reasonable Pricing
* Local business
Highly recommend these guys and would certainly use again, in fact I need to call them today because some idiot dinged my car last night, Ugh!
Thanks,
Jesse Fonseca