Red Robin Gourmet Burgers

My friend and I stopped by for dinner before close on Friday. The food was prepared as expected and our server Ashley was awesome! She was friendly and had a great attitude, even with our many refills on the Root Beer Float, fries, and broccoli. Staff is always friendly here and attentive.

Sadly I don’t recommend this location): its painful to say… we have been a few times this past year because it’s a good midpoint for us to meet up with friends. The food is great don’t get me wrong but the service has been poor everytime /​: last time we went it was busy but nothing crazy, we got a tiny portion of fries and it took a half hour for a refill on fries. Also my friend ordered a shake and it didn’t come until after we finished our meal… would have been ok but we ordered it to come before and at hthe same time as our meal since he wasn’t getting a meal. Also the waitress was nowhere to be seen 75% of the time, she was also VERY cold to us. I have a hard time because I’m not the complaining type but the service was just really really poor /:

The burgers at this location are so much better than any other location I’ve ever been to before. I like the team members, too. Although fancy-​pants friends prefer the gourmet burger joints in Downtown Summerlin, I honestly think this Red Robin is better.

First time here, food is great, I had the burnin’ love burger and I say is the most AMAZING burger I ever had !!!
We had Nathan as server today, great guy, provided us with excellent service !!

I was excited to hear that Red Robin was opening at Downtown Summerlin. We used to dine at Red Robin often when living in California. Who doesn’t love their bottomless steak fries? However, after moving to Las Vegas, it became a rare treat. I know they had a location in The Galleria and somewhere in the Centennial area, which are not convenient to where I live.
After dining here several times, I have to say that I am very disappointed with both the food and the service. Maybe its the location, but the food isn’t as good as I remember. The menu has definitely changed over the years. The Artichoke and Spinach Dip used to be large enough for a full meal. It also used to come with small pieces of garlic bread. This was very delicious back in the day, but now it is horrible — very sour and can’t taste the artichoke or cheese at all! It almost tasted like chips with mayo. Gross. The bottomless steak fries used to be awesome as well. Nowadays, they don’t even care to cook them very well and are horribly soggy. The generous portions of the fries have now been cut down to about 10 fries per plate. Surprisingly, some of my favorites like the BLTA Croissant, the Whiskey River BBQ Chicken Wrap and the Clam Chowder are still pretty tasty. I would also like to point out that the fruit salad here is awesome! Apples, Mandarin Oranges, Pineapples and Strawberries. Everything that I like! I love fruits, but I really can’t stand Cantaloupe and Honeydew Melon.
Service here has consistently been bad and very slow. After the hostess sits us at our table, it seems like the wait for our server is usually about 20 minutes. Then when she finally shows up, we give her our drink and food orders right away because she took so damn long. Then what happens? Our appetizer arrives at our table before our drinks. Ugh, really?! Most of the servers do not even care to check up on us. Luckily, Red Robin has those Ziosk devices at every table so you can pay without having to wait for your server to bring you the check.
Come on guys, you have been open in the mall for a while now, time to get your sh! t together!

My wife and I love going to Red Robin’s across the city and have even been to some locations in Socal, but this locations kitchen is very inconsistent. We have been to this one the most because we like the location (although we live in North Las Vegas)
Staff — 5
Venue — 5
Kitchen — 3
We tried their new Poutine Fries that was on the menu this time. It came out fast, within 5 minutes of the waitress putting the order in on their fancy ipad looking thing. I was shocked the gravy that came out with the fries were room temperature and the fries were less than warm. This made the whole dish lukewarm at best. It still had great flavor, but I can only imagine how good it would of been if it came out hot and fresh. My wife ordered her burger «No Pink» and most of it was cooked alright, but one side of it was almost as red as the tomato that was on her burger. After we were able to let someone know of the issue they were more than happy to prep us a new burger and remove the cost without us even asking.

This was by far ny most frustrating experience at a Red Robbin. I check the reviews of this location versus the other two, and there is a reason people don’t like this location. Totally bad experience last night.
First off, when we were seated, our waiter screwed up our drink order, then took almost 20 minutes to make the simple change we requested in the first place. Our burgers were pretty good as always, but our french fries were ice cold, and ever refill we got was ice cold as well. The fries were disgusting all night long.
Our waiter seemed more interested in standing around in our plain sight socializing with coworkers, than seeing if we were ok. we were there for almost an hour, we seen him 3 times, and once aas to talk our initial order.
if I was the manager of this Red Robbin, I’d really try to see why more people prefer the other locations as opposed to theirs, and take a serious look at what they’re doing wrong.

The food is okay. The service is fine if you don’t bother them too much.
I, for one, can eat a lot and take advantage of the bottomless fries, drinks, salad, etc. but I’ve found after asking one or two times the servers become quite curt and avoid you, or take forever to get your request to you. Either they need to limit the customer’s expectations if they aren’t going to follow through or they need to get more staff to meet the flow of orders/​re-​orders.
One time the waitress in the bar section stinted our table for so long the manager had to stare her down and talk to her about continuing to serve us.

Pros: bottomless fries and service is good
Cons: pretzel bites were terrible. ½ over cooked and ½ undercooked. It’s like they were deep fried and the forgot to flip them — yuck.
Basic cheeseburger is good. Ordered a bit of pink but was well cooked. Tasty but not outstanding.
Beer was cold, happy hour made it worth while.
With so many choice these guys better step it up

I’m shocked at all the poor reviews. I’ve always been a fan of Red Robin. They definitely tend to overcook the burgers and you’re lucky to get any pink at all but they’re still juicy and tasty despite that.
Pros: Big fat steak fries with seasoning and smothered in ranch, doesn’t get much better than that. Burgers are always tasty, even if usually slightly overcooked.
Cons: Would like more pink on the burger and faster service.
Will continue supporting all Red Robins and getting my usual Banzai burger.

5 Stars. Here is why…
Excellent Service on two occasions. Despite RR being filled with customers on both visits I was well tended to and received motivated service. First trip here during the Ragnar Relay left a group of us hungry beyond words. My second trip I trekked down there during Veterans. They were insanely busy on a Wednesday of all days and though the wait for a burger was long ”as could be expected” they came through with once again positive service and a tasty burger.
The burgers are good. RR has a variety of different burgers and sometimes they throw in a limited time burger fixed up with all kinds of neat add-​ons. To top it off they have a bottomless French Fries option sure to throw you into a starchy coma.
A final side note. Thank You Red Robin for Honoring Veterans on 11−11−15.

Sat for 10 min. waited for our waiter then the Mgr came by to «save» us as we were just about to walk out.
Took our order over the hand rail and not directly next to us, he then reached out his hand for us to give him our menus. So far, first impression is Terrible!
Our waiter eventually came around to apologize that she was the only person in our section… which we felt the manager wasn’t utilizing His staff to the fullest. Some were blowing up balloons and others standing around waiting for another guest to sit.
Food finally came, which was the only thing good about this place. But the Mgr again kept serving us over the hand rail by filling our water.
For the poor service and wait time, he did cut us some slack on our $ 15 bill by applying 20% off… wow, thanks… I would’ve took care of the bill if it was under $ 20… but who am I.

We just went to Red Robin in California and we had such a pleasant time that I thought we give this location another chance.
The only good thing about the whole visit was the remembered our lemon for our water. Everything else was asked for at lease 10 times… not kidding… those that didn’t need forks where done by the time we got forks.

Joined the loyalty program here and made this particular visit for their free tavern burger promo I received via email. It was around 8−9pm so we were immediately seated in the bar area.
Our waitress «greeted» us and shortly there after began complaining about her day due to the free burger promo. Awkward City… but we pushed forward. When I inquired about said promo she sarcastically/​rudely said she didn’t know because she «just works here». She also forgot to take our drink orders but whatever no big deal. Despite it being very slow we had repeated difficulty getting her attention for drink refills, condiments, etc…
I’m glad the tavern burger was free because it was fast food quality and tiny. Spinash and artichoke dip was good and the fries with season salt available at the table are good stuff. Probably won’t be coming back for promos anytime soon.

I don’t frequent chain restaurants often, but Red Robin is one that I’ve found to be fairly consistent– surprisingly large menu for a burger spot, easy to accommodate various diet requests and requirements, typically friendly staff.
Came in armed with a free birthday burger coupon (join their e-​club for yours!) and opted for the Arctic Cod, in a lettuce wrap. Subbed a cup of chili for the fries, and added on a wedge salad. Food arrived hot and fresh, chili had a good spicy kick to it, service at the bar was attentive and engaging throughout.
While the service is good and the food isn’t bad, their meals are extremely average for the $ 10−15/pp pricing, hence why my visits are pretty rare (maybe twice a year).
Note that the bar is not visible from the entry– possibly to preserve the family-​friendly-​feel? Go in and hang a left to find it. Bonus points for being one of the few stand-​alone restaurants in the Downtown Summerlin area, making for easier parking.

Service was decent. Definitely could’ve been better, the hostesses up front were more like statues than anything else. The restaurant clearly had dirty empty tables and the wait time was 15 minutes. Due to my boyfriend who absolutely loves burgers, I decided to stay.
I notified them that I would come back and still I came back to waiting 45 minutes before I could even place an order. On the brighter note, they allowed me to try sauces before I could order. The attitude from the one of the waitresses because of their new system at the end was uncalled for. I had issues with the payment and didn’t want to leave without making sure the transaction was successful. Unless you have time to spare or are attempting to leave with free food, this is the location. For once the hostess was useful (in taking my money) by checking the system.
Food: the food was decent and is pretty worth it regarding bottomless fries. Highly recommended the seasonings and to ask for their different sauces before settling on the average ranch or ketchup. The shakes are well-​worth the price and are pretty reasonable; which you can order a monster size for a dollar extra. The mud pie at the end was HUGE!
P. S. Was not charged for the sodas (don’t know if they took it out of the bill, or forgot.)

Not a fan of most restaurant chains and this place proved why.
The food was not good. The burgers are very mediocre. They were not cooked how they were asked to be cooked (4 of us asked for medium and they were all well done). The sauces were your basic sauces like it’s out of a container. Nothing seems fresh. It’s like eating at a place that’s one notch over fast food. But even then, I’ve had some fast food burgers that are way better.
The steak fries are like big soggy potatoes.
The service was horrible. It was not busy and we kept having to ask other waiters to get our waiter so we could order. He also screwed up our checks and ran the wrong cards on the wrong tickets. We even had him correct it when he passed them out wrong. We had separate dividers and he still ran them wrong.
Never again.

I can’t stand chain food, but Red Robbin is new to the Summerlin area. I had a weak moment and broke down out of sheer hunger and convenience. My teens were begging to have the all-​you-​can-​drink root beer float and stacked onion rings. I was simply glutton for punishment.
The service was forgettable, but my meal was unfortunately not as easily forgotten. I had a belly ache for hours following the visit. I thought it would be a safe choice to pay more and have a gourmet burger. Nope!
For the price and stomach ache, I have to admit weak moments will not allow me to meander in this direction again.

Two TVs were playing sports which was nice and relaxing. The wall décor had a Very cool looking American flag wall hanging made of colored baseballs. The overall restaurant appeared clean, including the restrooms. Parking was plentiful and convenient to the front entrance. Wait time was less than 5 minutes to get a comfortable booth for two, as the place was pretty empty at 7pm.
$ 18 bucks for a double Angus cheeseburger! It was good, but too pricey! Called the Black & Bleu Burger, described as «A true knife-​and-​fork burger. Sautéed, blackened portobello mushrooms, caramelized onions, house-​made Bleu cheese sauce and Bleu cheese crumbles on a toasted ciabatta bun with Dijon sauce.» $ 14 bucks + another $ 4 bucks for an additional patty. Each patty was ½ lb, but $ 18 bucks for a double cheeseburger is way overpriced! I asked the waiter what the largest burger was and he recommended looking at a specific page containing this burger. I asked how many ounces per patty and he didn’t know, came back to the table two minutes later and said 12 ounces. While I was waiting for him to return to the table, I read the description as ½ lb patty. I pointed this out to him and he asked if I would like to speak with the manager about this. I replied no, I can figure out the ounces pretty clearly off the menu, not his misinformed 12 ounce reply. Unless our waiter missed that day in math class, a ½ lb = 8 ounces, not 12 ounces. So whomever gave him this incorrect info was clearly mistaken and our waiter should’ve been familiar with his product (menu) and figured it out on the spot instead of his smartass question if I want to speak with a manager. To do what? Dispute ounces of 12 lb does or does not equal 12 ounces?!
My son had the Whiskey River® BBQ burger for a little over $ 10 bucks. Described as «smoky, tangy tribute to the Wild West. We roped together our signature bourbon-​infused Whiskey River® BBQ Sauce, crispy onion straws, Cheddar, lettuce, tomatoes and mayo.»
All burgers come with bottomless steak fries and $ 5 dollar root beer floats are bottomless too! In other words, order as much as your stomach desires.
Service from our waiter sucked! That’s actually me being polite compared to what I want to write, but Unilocal would ban my review, LOL. I really don’t think our waiter had a clue what he was doing juggling 5 tables. It certainly was not the kitchen’s fault. That manager, nor any manager, ever appeared after the initial entry and certainly did not follow up during our 75 minute long dinner experience to inquire «how is everything?»
I registered for their loyalty card program which took me through every mobile phone disaster question and loophole, a whopping 10+ minutes to complete, including a verification phone call and email that I had to respond to for registration points. In fact, it took so long to register this loyalty card that my son had nearly finished his burger before I finished registration on the smartphone.
By the way, the loyalty program is lousy benefits! It offers you a free burger on your birthday with a disclaimer that most of the «gourmet» or «finest» burgers (ones we ate tonight) would not be included as a free birthday burger. The other benefit was to dine their 5 times within 5 weeks of activation of this card and get a free burger or something like that. Just a waste of more time! I better not get one text nor solicitation, as I checked off the box stating I do not want to receive texts and do not want to be contacted for any special contests, etc.
A customer’s iced tea should never be empty and have the customer awaiting the waiter to then ask him for a refill, this happened three times and long waits on each time. It should not take several requests to replenish «bottomless fries», two requests for table condiments, several requests for more napkins, one napkin per person truly is not enough! and why would it be considered acceptable to sit among empty plates, cups, baskets, nine dirty used napkins, etc for more than half a meal without clearing the table of this debris?!
Our waiter acted friendly with a poker face fake smile, but his service was very, very slow! I honestly questioned in my head if he was purposely being slow to piss me off because he may have wanted to be waited on instead of him waiting on us. I don’t know! My 14 yr old son asked me for clarification that his interpretation of a food server aka waiter is that the customer is the one that is waited on, not the customer waiting on the waiter. Smart kid, sarcastic truth at its finest!
Overall…the food was very good, over price issue aside, the two star rating is strictly because of the extraordinarily sloooow service from our waiter. I am not even sure I am willing to patronize this Red Robin again.

Had lunch here with a group of people after spending the morning at Mt. Charleston. We weren’t seated right away, since we did come alt the peak of their lunch, but the manager and hostess adequately informed us of the status and we were seated in a reasonable amout of time.
I don’t really remember many servers names but the one we had today, Walter was amazing! He was slammed and we could tell, but no matter how busy he was and how much running around he had to do (and he was running all over alot) he wasn’t rude, he didn’t forgot anything, he checked on us plenty and best part he was extremely friendly.
The food was your typical buger and salad place. We did try the tower of onion rings and doh-nuts…yumm!!!