Rent-A-Wheel

So– I decide to purchase wheels and tires from Rent A Wheel and the staff members at the store tell me they can install in an hour. Needless to say, they don’t have tires! Are you freaking kidding me! A tire store that does not have tires. That should have been my clue to leave. Anyways the staff tells me they can get tires (USED) from the other store and have new tires in approx. one week. So, I agree with the used tires. Needless to say one month later, still no tires and the manager will not return my phone calls. The only person that answers the phone is «Jessica».
The story does not stop there, The staff also did not install the tire sensors and the store refuses to accept that they did not install them. So, I go to the other store and the manager of the store happened to assist me. I explain to him that the tire sensor monitor in my vehicle is not reading the tires sensors. The manager brings out this small black box and states that maybe the sensors were not cloned. The manager checks the wheels and tells me that the sensors were never installed.
This is the worst customer service in the industry! STAY AWAY FROM RENT A WHEEL!

They sell crap! Just bought all four tires less than a year ago from this place and now they are all cracked so bad I must buy four more tires! Ordered rims over four months ago never came in and was never notified! I will never return here!

I am writing this review to let everyone know how racist the new Nazi manager Bennet is. I came in a few days ago looking for wheels for my new truck. I came back because I had bought wheels a few months earlier for my wife’s car from Gandhi the assistant manager who treated me with respect and answered every question I had. Any how I came in looking for Gandhi and the first thing I hear is I am the new manager she no longer works here she was fired and I am the Manager how can I help you. I said oh ok well I need some 24s for my new truck. He said ok well fill out the app and I’ll let you know what you qualify for. I said excuse me I just bought some wheels from Gandhi a few months ago for my wife’s car and I only owe about $ 200 bucks he said oh well sorry you need to pay those off before I can get you some wheels for your truck. I said did you even ask me how I was paying? He said no I figured you wanted to do weekly payments. I told him no I’m actually looking to pay cash. He then smiles and says wow 24’s are pricey I want to do what ever your doing. I said excuse me? How do you know what I do for a living and Bennet just laughed it off like it was a joke. Further more a another customer came in and he told me to hold on and he proceeded to help the other customer even though I was there first. He then comes back and says sorry had to take care of that customer first. I just looked at him like are you going to help me? He said sure so he puts the app in front of me again and I said I’m paying cash and I’m a current customer here. Why do I need to fill this out again and he tells me look i don’t care if you are paying cash or credit you still need to fill out the application then he said if you don’t want to fill it out then go somewhere else. At this point I was really upset and I told him why are you being so rude? I am a loyal customer a repeat customer and your going to treat me like that? He then turns around says whatever dude I don’t have time for you. I said why cause I’m Mexican? Are you racist or something? He abruptly turns around and says dude what ever if you want the wheels fill out app if not go kick rocks cause I don’t have time for this. I’m not sure what’s going on here Rent A Wheel but your new racist nazi manager Bennet is a complete jerk and I will never do business with you again as long as you employ an asswhole a like him.

I am really disappointed about this store. In seeing previous reviews I was shocked about the customer service I have received. I have been waiting for a call back since Friday and every time I have called someone says they will call. Everyone I have talked to has been nice but there is no follow through.
Ghandi the Asst. Manager has reached out to me and is helping me resolve the issue. I appreciate her keeping in contact in resolving the issue.
Thank you

This is the place to go for all your rims and tire needs. Ray is very helpful, and knowledgeable. Can’t complain about the store or its employees. I would recommend highly. Go see Ray and have him help you pick out the best look for your car! Great prices and always great customer service…

Where do i begin with my complaints on this company. When I first purchased my wheels i was satistfied with the
way the RIM looked on my vehicle BUT while inspecting the wheels before i left i noticed that the 4 new tires i
had just purchased were NOT all the same, When i questioned them they said «they are the same size but they did
have 4 tires that were all the same and same size» So that right there already raised my speculations on the integrity of
Rent a Wheel, about 4 months later i returned to get my tires rotated and when i had they notified me that the tire was
shreded on the inside and it had to be replaced, So since i had a 36 month warranty on my tires i figured NO problem its
taken care of. Once the new tire was on the vehicle i was notifed my total would be $ 280.00 i explained to them i had a warranty
and it should be in there computer and i was told that they «Dont have that information in their computer». Thats strange a company
that finances tires and wheels doesnt store their warranty information? after questioning the sales guy for about a hour they inform
me that they can help me off by taking $ 70 off the total price but that was all they can do. So i reluctonly paid the $ 210.00 and knew
I would return with MY warranty papers to prove that i was wrong charged. after replacing the tire i noticed i was having to refill that
tire with air every 2 days so after about 2 weeks of frequent visits to the air pump i decided to take the car to rent a wheel to figure out what
was going on. SUPRISE SUPRISE the inside of the rim is cracked… Which is what caused the tire to originaly «internally shred» yet that wasnt
important information to infom me about at the time, i guess. While i was with the tire mechanic he had made a comment that i must have been sold a
’Defective rim’ and that at Rent a Wheel they cannot fix rims. So upon their recomendation I called a tire shop that DOES fix rims for a quote and
i was quoted $ 300, which to me sounded like alot of bullshit, So i called around and found another company that could fix the crack that quoted me $ 150
Regardless of the price to fix the crack, i should not have to pay for a «defective» rim that i was sold. I highly recomend in anyones search to put rims
on their car to NOT go to Rent a Wheel unless being ripped off is something you enjoy.

This is the place to go when you need to have anything dealing with wheels done to your ride. Josh hooked me up with a real nice set of wheels/​tires at an extremely reasonable price. They are very flexible and truly care about your interests. Great customer service. Ask for Josh

Great customer service. Ray helped me get new rims and tires on my BMW 750li at such a great deal! Everyone in general working at that shop was extremely helpful and kind. I will definitely be a returning customer!