Ridenow Powersports On Rancho

I took my bike in here to get a new rear tire installed on my GS500 °F halfway through my 8500 km trip. They were the only place I found that had the tire I needed. They got me in right away, did the install for the cost of the tire and cleaned my chain. I asked for a quick lookover also, which I presume they did but didn’t really get info on; the bike did get me home no problems. One of the techs came out to readjust my bent (from someone knocking it over) clutch lever, but they couldn’t get me a replacement because their other location is the suzuki one. Why they didn’t direct me there when I first called, I’m not sure, but all in all the service was good.

So I’ve reviewed this location before. In the past I haven’t had very good experiences. That been said, Dennis gave me a call to see how my experience was. I was honest with him and he fixed the problems I was having. I was very shocked to see somebody take the time out of there day to resolve what was going on.
SO if something goes awry or seems like your getting nowhere ask for the Service Manager Dennis.
They have won my business back.
Thanks for all you’ve done.

I recently went in to purchase a new motorcycle and was greeted by a great sales representative (Derek). I eventually found a bike a wanted and they worked with me to get the payments down to what I wanted and the deal was made. Xavier also helped me to find and get fitting for a new helmet and jacket. Both staff members helped out greatly and I had a pleasant experience at this location.

If i can give them zero stars i would !! They are the worst dealership with the worst costumer service … It’s not the first time they put me on hold for over 20 mins then get a really unprofessional person to assist me with a huge attitude and a miserable life i can tell. Also their online team is super bad in replying or getting back with u, they will send u an email saying how much they care about you and they want to put you on a bike and shit but in reality, they give zero fucks about u or what u are interested in. This was the second time to deal with this dealership and ²⁄₂ horrible experience. I will still call and ask for prices but will never buy from them or let them make a penny out of me. Stay away from them and don’t give them your money either.

I purchased my bike here. All of my bike service is performed here. I have never had an issue with any of the products or services that I have either purchased here or had performed here. If you want a reliable Goldwing mechanic go with Brian. Service writers always friendly and helpful.

I took my bike into RideNow Powersports on Rancho Drive in February to get it scoped. The bike had been sitting for a few months without being started and it seemed like the carburetors were gummed up. The service technician called after about one week to give me the diagnosis & cost estimate to repair my bike. During that telephone conversation I inquired about getting a Kuryakan hypercharger installed, seeing that they were already rejetting the carbs. The service tech needed to research the hypercharger cost and call me back, which he did promptly. I gave him approval to proceed with ordering and installing the hypercharger and rejetting the carbs. After about another week the service tech called me to let me know the hypercharger and carb kit had arrived and that my bike would be ready in a couple of days. So far so good, but that’s when the customer service started going south. That same day I tried calling the service tech back to have the mechanic inspect another issue. The service tech was not available so I left a message to call me back. The service tech did not return my call, so I called and left another message the next day. Once again I did not receive a call back. Another week or so went by and I had heard nothing from the dealership, so I called again. The service tech I had previously been dealing with was now on vacation, so another service tech was trying to help me. He said the carbs were rejetted and the hypercharger was installed, but there was a notation about the tires and he couldn’t understand the mechanic’s notes so he was going to speak with the mechanic and call me back. He called back and told me that the tires were low on tread and needed to be replaced, so I asked him for a cost estimate to puchase and install two new tires. He said he would have to look it up and call me back. Once again days passed by with no call back regarding the tire replacement quote. At this point I decided to drive to the dealership and speak with a manager. My bike had been at the dealership for 3−½ weeks already. First I tried speaking with the service manager Dennis, but he was with a customer, so I asked for the General Manager, Chris. Once I got with Chris and explained the lack of customer service, he immediately apologized and said he would get the problems addressed. He called in Dennis, the Service Manager, reiterated the problems I had experienced, and together Chris & Dennis resolved the problems I was experiencing. That same day the dealership installed two new tires and had my bike nicely detailed for me when I returned to pick it up. To make it up to me I was provided favorable pricing for everything done to get my bike back in shape. Chris and Dennis did a great job restoring my faith in the dealership and the Service Department. Thank you gentlemen!

Ridenow Power Sports had a HUGE selection for all types of motorcycle enthusiasts. My wife and I stopped in to have a look at the new Victory Magnum. We were greeted by Justin from the sales force and were pleasantly surprised with his product knowledge, professionalism, and most of all his low pressure sales attitude. The environment was clean, friendly, and well organized. I would personally recommend Ridenow Power Sports on Rancho to anyone in the market for a new ride.

The experience with them went downhill, quickly. I was intrigued when one of the managers called to give me a trade in offer on a 300 I previously purchased last year. I was excited at the idea to get a chance to upgrade to a 600. She had set up an appointment with the store manager the next day.
It started off nice and sweet, one of the managers brought the 300 into the warehouse for an appraisal. He gathered all the paperwork needed so they can run some numbers. I expected to wait a couple of hours for some information, those hours passed and I had to get going to work.
A day later, they didn’t call. Another day later, they didn’t call. I personally left a voicemail with the manager who called me. The third day, I tried calling back only to have the same issue. I checked my credit later and it had dropped multiple points because they had constantly ran it without any updates or info.
I wish I could save I had a better experience or even a similar experience from the last time I bought from them. All this company wants to do is to continue being unprofessional to the customers that walk in. It’s unfortunate because I was ready wish cash in hand for a down-​payment on a new bike.
Take your business elsewhere, even the people on craigslist is probably more honest.

I had an awesome experience at ride now, an amazing knowledgeable man named Aaron helped me find all the exact parts was looking for. He was super patient and helpful I will defiantly be back!

Do NOT buy from them. If I can give them NO stars rating, I WOULD!
Erick (Rancho location),
Very bad sales representative!!!
Made us drive across town just to turn in paperwork
& to tell us the credit bank is already close.
Very poor customer service skills and rude! Walked out pissed & definitely not buying from them!!!

This was the first time I had ever been to RideNow Powersports. I was shopping around for parts for my street bike. Aaron in parts greeted me. He was more than helpful and was very knowledgeable about the parts I was wanting to buy. I will defiantly be back not only for Aaron knowing exactly everything I was going to need, but because he was very personable as well.

Brought my slingshot in for routine oil change and service, also the check engine light was on. and the 2 seats that were 4 months old are cracked and under warranty … so after they have had it for 7 days they inform me that it was done with the oil change .
They said the seats are covered by warranty, do u want us to replace them … ummmmmmm YES. Ok we will order them they will take about a week to get …
Ok I’ll come get it and bring it back when the seats arrive because that’s convenient !!!
So now as I pick up the vehicle the check engine light is still on … what a wonderful Saturday just hanging out at the dealership because they can’t thoroughly do a job.

**DO NOT SHOP HERE**
Most UNPROFESSIONAL and SHADY business practices I have ever encountered. The Salesman, Brian, obviously had no clue what he was talking about. To top it all off, after talking to the sales staff it was obvious there was no way in hell I was going to purchase anything from them.(their hidden fee’s are ridiculous)
I made the mistake of letting them know I was already pre-​approved through Harley Davidson and they went and pulled my info WITHOUT MY PERMISSION and did a hard inquiry on my credit report, which is completely illegal, and managed to drop my credit score for the additional hard inquiry. STAY AWAY.
To top it off after all that Brian had the nerve to tell me «Better not let me find out what bike you decide on» basically threatening my well being by insinuating he was going to do something to the bike to potentially harm me.
This place is a joke. Please do NOT support such a shady business.

Went to check out toys for my kids. My kids need more than 50cc and the 170 SXS or any quads they wouldn’t sell to me because my kids are under 10. All BS because they are all things I rode at that age. Guess that’s what it is… thanks for the info, guess I’ll take my $$ elsewhere and buy from a private owner.

Dishonest sales tactics. I went to see 2015 Yamaha Bolt c-​spec listed at $ 6500 on their site. I was expecting additional $ 650 for tax and another $ 600 in fees.
But holy cow I was quoted $ 8900. They charged $ 1700 in fees. And this was their «big» sale to clean out their 2015 inventory a month before 2016 model comes out.
I’m gonna check with Yamaha of LV or eBay for a better deal. Mexico builds cars for less then $ 1700 and they want me to pay $ 1700 for some guy to screw pre made parts together plus some fees. Fuck that!!!

Justin R and Travis sold me a nice FZ07… Got a pretty good price on it considering 2016’s are around the corner. They were pretty cool guys. Except you could almost pass Travis off as a Justin Beiber look a like. Two of the salesmen wear hipster glasses and love to eat day old subway sandwiches. I’m seriously disappointed in the lack of beards here. Novembeard is just around the corner, guys get with the program.
The sales guys are pretty friendly, they kept me company while we were waiting on my bike to be built. Chris in parts took pretty good care of me, he even offered to come in on his day off to make sure I got my parts order when I needed it. Had a problem with my bluetooth headset I bought the day I got the bike, they took it back and got me a different one without any hassle.
Now being that the sales guys are all young, the sales & finance managers are older guys. It seems like just whomever is available helps you out, would have been nice to just stick with one of the managers for the entire process. Nick the finance manager is a little swoll, you can tell he got swoll by playing tennis and not even lifting. Seriously bro, do you even lift in between those tennis sessions?
The guys that work on the Honda side are CUNTS I walked in the door, made two laps around the store and not one of these dooshbags offered to help me. They we’re too busy fantasizing over the pictures of Caitlyn Jenner on their cell phones to help me.
1 thing I would like to see change is their parts/​apparel pricing. Some parts were $ 50 more than what I could get them for online and faster. Let’s see some competitive price matching guys!
I will more than likely buy from them again as long as I can continue to harass the salespeople.

Good afternoon,
I was viewing online prices and ran across this dealership. I looked at a Suzuki Boulevard C90 and was interested. Their price was 8000.00+. I went to Kelley Blue Book to verify the price. KBB price for exceptional condition with bags; 4000.00+. I asked the online support why the price difference? I understand markup and making profit… This though was gouging.
She referred me to the Internet Manager. The INTERNET MANAGER stated she didn’t know about my internet search but hers showed a price of 11,000…
An INTERNET MANAGER for a retail car/​motorcycle dealership that doesn’t know Kelley Blue Book??? WARNING, WARNING, WARNING. At this point I had decided to not deal with them as they are either lacking competence or looking for people not to do their research. I was going to leave it at that.
Then the General Manager sent an email asking if my questions had been answered. Here is my response.
Eric,
I did receive an email from your internet manager. It was professional but completely lacking merit or an answer to the question posed.
Here was the question: Why does the 2009 Suzuki C90 that you have on the website cost 4000.00 over the Kelley Blue Book valuation?
Your internet manager apparently doesn’t know about KBB as she stated «I can’t speak for your search, but when I looked online for a reference on pricing independently from ours,»
Even using the guide that she stated «NADA» with the option of saddle bags it comes to a high retail price of 11 299 with an average of 8368 and a low of 6388.
Your manager states deep discounts. There are none even based on the guide she’s using, your selling at the average and passing it on as the deep discount based off of the high side. All this while not even taking into account one of the respected pricing models for cars/​trucks/​and motorcycles.
Sorry but your dealerships lack of knowledge of one of the most respected and well known pricing guides by your internet manager, trying to pass off deep discounts while selling at the average price (even from your own price guide) and previous poor ratings (as they seem to be inline with this conversation) have made me realize your not the dealership I want to do business with.
Respectfully,
BEWARE! BEWARE! BEWARE!

I Just Bought a Dune Buggy here and was pre-​approved for $ 13k in financing. Did not have the down payment of $ 1k fully right now so they called my finance company and raised my finance limit. Worked over several days to help me do that, and get all my paperwork in order and be sure I did not pay a bunch of extra money. Got it as advertised at a decent price. Not to mention the Dune Buggy was used and had loads of upgrades that by company policy they did not charge me more for those upgrades already done to the thing,
The staff was friendly, I did not wait long to be helped and the manager even personally helped me.

I’m a rider for 17 years and this is the best store I ever visited in my entire life!
This guys are professionals! They know what they doing and you can tell they love their job :)
They got an amazing costumer service, they have enough employees to cover all the visitors so you’re not gonna wait that long to get a service as at the other stores (carter) .
Thank you ride now especially to Eric the store manager that always have solutions for everything :)

This review is for the sales department! Joe specifically.
I had a wonderful experience with Joe. My boyfriend and I decided to stop in since we always pass this dealership and we’ve been talking about getting me a bike. Joe never once pushed a sale on us nor did he make me feel stupid for not knowing much in general about street bikes/​cruisers. He was extremely knowledgable and I enjoyed every minute of him!
He was able to give me great pros and cons of every bike, showed me a great starter bike and was honest enough to tell me that i would most likely grow out of it within months. He was more concerned with my safety than anything which made my boyfriend and I feel wonderful !
I greatly appreciate Joe’s service and will be in contact with him to purchase my first bike.