Ross Dress for Less

This is by far the worst Ross I have ever been to! Picture walking into a store where the first thing that happens is, a security guard greets you and then stares you down, keeping his eyes glued on you for as long as possible. Then a store employee takes over, acting like she’s shuffling through the racks but obviously just following you around. Wanna try something on? They’ll pat your selections down before and after your visit to the dressing rooms.
Meanwhile, they’ll only have 2 registers open, so there’s always a long line. The employees don’t really care and will sometimes hold it up even more coz they’ll be talking to each other instead of doing their jobs.
In a dark twist on things, the store is so worried about someone stealing, yet all of their employees are straight up hood rats.
I’ll stick to other Ross locations where I’m treated like a customer, not like a thief who might potentially buy something.

Disgusting racist store, openly profile black customers and follow them around the store, they will not be getting my money again and I have shopped there on more than one occasion and personally experienced their variety of semi-​literate bs twice. If you are British and/​or Black, don’t spend your money there, they hate us.

Store needs to be cleaned and employees need to learn manners.

Don’t tell me to swipe my card before my total. Who does that? Floor looks messy and employees do not greet you when making eye contact.

They just opened this store.
I was a little excited to know that while my mom is shopping at Seafood City and waiting for her fish to fry, I can browse and walk around the store.
But honestly. there is not much to see out here. While some Ross are struggling to put items back on the shelves and broken, disarray items on the aisle, this store is the complete opposite.
The shelves are empty. There is not much to select from. Even the sunglasses area, there were maybe 20 pairs in there. 4 or 5 on each side of the hexagon. Even the back area after the home section, there was a whole corner with nothing on it.
It was a total disappointment. You’re probably better off browsing at the Office Depot or Best Buy nearby.

It took forever for this store to open up and then when we finally went in to check it out, it was just alright. These days, have not been at these stores buying, since, we don’t see much that we are interested in; used to be a given to find something to purchase. Basically, I search the shoes, beauty, accessories, kitchen, womens bras/​underwear, and finally, children’s clothing and shoes departments. This one’s pretty small. I think we walked out within a half hour or even less.

This store opened about a month ago and casually browsed it a few times. We came here to look for back-​to-​school items and did not like the way that this store is operated. When one first walks in, loss prevention greets you with their uniform emblazoned with their job title. Nevermind the Wal-​Mart greeters that say, «Hello. Thank you for coming to/​shopping at Wal-​Mart.» Loss Prevention scans customers while shopping. Ross has at least four LP crew working the store. I even saw LP going into the men’s room as I left the ladies room. The bathroom is not easily accessible to the public; the fitting room attendant has to buzz you in. For God’s sake, this is not like a trip to the courthouse or police station for that matter.
When we went to the fitting room to try on the clothes, the attendant heavily scrutinized us and the clothing that we were about the bring in. This gal patted down the pants and thoroughly investigated the tags. She also told us to bring the clothes back neatly hung in the hangers. When I returned the pants back to the attendant, she shook the pants to make sure that nothing was in there. In this process, she wasted our time and that of another woman who wanted to go into the fitting room because she had to screen the clothes a second time on the way out of the fitting room. How… uptight.
I have no problem returning the clothes hung because I’m a neat person by nature; but having previously worked in retail it is implicit that some customers may leave a mess behind. If one doesn’t want to pick up after customers in an off-​price retail store, they’re working in the wrong place. Even upscale retailers require maintenance; it’s part of the job.
When we checked out, my mother complained to the only cashier available about the negative customer service experience and asked to speak to the manager. The cashier directed us to her and as she overheard her complaint, she disappeared. We could not believe our eyes.
Ross dedicates more of their budget to employing security-​like staff than checkers, where it’s really needed. Management’s policies are classist and racist and they are only risking a lawsuit with these practices. Ross would never dream of profiling customers on the Strip (where most violent crimes in Las Vegas occur), Henderson and Summerlin (another crime hot spot).
If Ross had so many apprehensions of opening a store in such a «high-​risk» location, why even bother? It’s not like anyone was screaming for a new Ross in an already saturated off-​price retailer market. This location has seen many businesses come and go, and Ross is not the exception.
After this, we decided to visit Fallas Paredes, a store with items of the same quality and lower price than Ross. At least, we were not profiled like potential shoplifters. No customer deserves to be demeaned when they come in to spend their hard earned money. Now I see why the store was empty.
We will never set foot at another Ross again.

This place is the worst customer service check out ever! It is 12:00pm Sunday and you only have two people ringing? Ok I’ll give you maybe people call in sick. Me and 20 other people are in line waiting. Then your manager on duty is laughing and joking with another associate, as she gives her change. Noticing the line is getting longer you take your time laugh some more. With no one being helped nor being rung up. We are all still standing in line? Then after something is said both of you start to ring up again. With the manager still laughing. So sorry. I have been in retail for a long time totally unacceptable. I left my basket and the 300.00 worth of stuff I was going to buy there. The only good thing is the security officer, she welcomes you as you come in.