Ryland Homes

Roland Homes is a total farce of a company! I warn you to stay away if you know what is good for you. My partner and I contracted to build a home in the NW area in the Bristle Falls community which I will give that it has awesome views and beautiful homes. Those are the only two things going for this community as the superintendents are responsible for overseeing five communities and are therefore only there few and far between. The contractors do whatever they feel like doing since no one is watching there work. This was evidenced by two homes that closed in the neighborhood and finding out from the new owners that one had to have the walls ripped out since none of the cable outlets in the home worked and the other had to have the front yard dug up as they left the cap on the sewer line and it was not connected to the main line at the street so everytime the water was turned on or a toilet flushed it would back up into the house. As if this wasn’t enough to make us run screaming, we found out that the street behind where we had opted to build did not get the main electrical line installed so houses on that street were unable to be hooked to the main line for electric service until they put in the line.
Above are the quality issues that we heard about but Ryland Mortgage is a joke! Bob will tell you that everything is fine and then make every excuse to «kill» the loan and also makes mountains out of mole hills. He causes a lot more stress that necessary and has the attitude of «buy or not, I don’t care.»
The Design Center is another joke with this company, I have experience with other builders and their design consultants but these take the cake for stressful people to work with. We wanted to put in two pre-​wires for speakers on the roof deck and this took over three weeks as they kept having to contact the low voltage guy to find out the cost. I supplied electrical maps showing where we wanted the location of the speakers to be as well as the term point at least three times. Finally, when I was ready to give up they all of sudden had the information. This was the same process with camera pre-​wires and a simple thing took almost a month to get an answer. These are options that I would expect other customers have inquired about so why was this info not readily available? We were told that the wiring has to be priced out per square foot as it is run and they did not know how much wire would be needed, really? You can go to most any other builder in the valley and get a price for a speaker pre-​wire but not with Ryland as these are considered «special request» items.
Needless to say, I could go on all night so I am just going to warn you to stay away from Ryland as they build subpar homes and the fact that we «walked away» from almost $ 8000 dollars in Earnest Money and Options deposits should tell you how bad it truly was. Yes, thats right as they would not refund any of our deposits since we walked away and the house wasn’t even beyond slab at this point.
We have moved on to another builder in the valley that has awesome reviews from their previous customers as well as current ones.
If you choose to build with Ryland, be careful and watch EVERYTHING as it is being done and don’t let them BS you with answers. Needless to say, we will never again consider a Ryland Home!

My wife checked Capistrano and was helped by a sales agent earlier in the week. We emailed and arranged an appointment today to go together and get more information. The original sales agent was off but suggested we talk to his colleague. She was hanging out in her car outside of the office when we arrived. After checking out the house, we returned to the office where she was chatting with a friend while we stood there waiting. Minutes later, she acknowledged us, but refused to share any information or answer any questions because «we weren’t her client.» She was very rude and made condescending remarks. We walked out. Terrible service. Every employee for themselves at this company.

Shit company. I just bought a new house. So many problem. Take is forever to fix anything. Because they use cheap local small business.

We just purchased a Ryland Home and were treated with amazing courtesy and kindness. We visited over 12 different new home communities last summer, but kept going back to the Ryland property called «Indigo» at Lone Mountain. We kept coming back because we liked the feel of the neighborhood as much as the designs of the homes. After the 7^th or 8^th visit, our salesperson Bethann (who was a delight) simply said «You keep coming back. Isn’t it time to just go ahead and buy your new home?». She was able to let us know that we qualified very quickly and we sat down and ordered our home. One thing I really liked was that we were able to order our home as a «basic» model and added whatever options we wanted and ignored those things that weren’t important to us. The prices for each upgrade were extremely reasonable… and we were able to get a house that is unique in the community. With 4 models in regular or flip plan, 3 different exterior design choices, and more than 7 designer paint schemes, it was easy to see why the community isn’t «cookie cutter», yet still harmonizes beautifully. We were welcomed to come and see the house under construction and we quickly understood why… they are rightfully proud of the top quality materials and crew members they use in the homes. The best woods, plumbing fixtures, toilets, stucco, and paints are used. They told us they use the best because it doesn’t cost that much more to make sure the house stays working smoothly for many years to come. The design center was fantastic, with numerous options, and helped us pick out exactly what would fit our budget and needs… never pressuring us on anything. The underwriting team was also friendly, helpful, and very courteous. The final outcome is a house that looks every bit something you might see in a design magazine, yet with exactly our tastes and color choices in mind. The walk-​through was with the head of construction, Russ, who was great, because he helped us understand the mechanics of the house and how to keep it «like new». He also went way above what we expected in terms of making sure every detail of the house was perfect. We couldn’t be more pleased. On a side note, we went to the largest furniture store in the area and told the salesman we had just bought a new house. He asked us the builder and we said «Ryland». He got a big smile on his face and said «Oh, that’s great. You picked the best builder in town… you won’t have any problems. They are among the few that really stand behind what they build». He’s been absolutely right so far. We couldn’t recommend Ryland more. They made a very daunting process and joyous one.

I’m currently buying with Ryland Homes.
The sales team, especially David at X-​It is very knowledgable about his product. The company however isn’t as impressive. Their lender took two months to PreApproval my loan which did not beat my banks offer that took 5 minutes to process.
The design center was a JOKE! The only thing standard in the house are the outlets. Everything else is an upgrade! You want a light or fan in your room… upgrade and it’s only for the prewiring not the actual fixture. You CANT buy your home in semi-​gloss paint, only flat, lol WTF? You cannot pay extra to have the Nice cabinets, they only have 3 options for you to choose from. The actual design center doesn’t have the items for you to see in person, they show them to you in a cheap color photo on regular paper. I had the height of my cabinets upgraded to touch the ceiling and had to pay extra for them to connect across the top of the refrigerator, lol fo-​real? I upgraded to a massive island in the kitchen with edges that were twice as thick as usual and even had additional granite extended across the wall and they still wouldn’t include granite for the restroom counters – these guys are killin me. In the model they have speakers throughout the house to listen to your music but that’s not even an option at the design center, LOL! Talk about false advertisement.
The lot premiums start at $ 30K on top of the sales price. They give you $ 10K in upgrades but honestly that pays for less than the bare minimum with other builders. With other builders you get tons what you already see in the model. Unless you plan on paying someone at the parking lot of HomeDepot to get what you want for a decent price, don’t let Ryland do you durty.

The worst builder! They are liars! Totally scammed people in mountains edge! They do not have anyone represented on HOA boards so don’t believe them. You will have so many problems after you buy your house. The sellers don’t look at HOA CC&R’s so ryland will tell you one thing but the HOA has their own rules. Don’t buy! Your house will have so many problems and ryland will give every excuse not to fix it or they will take forever to fix it.

We are currently looking at purchasing a home in the new Zephyr Ridge community that will be going up in July 2013 at Gibson & Horizon Ridge. According to the sign, we had to make the semi-​long drive to Mountains Edge to view the models. We finally found the community (Evergreen) and we were excited to have a look.
Now, buying a house is always a nerve racking experience no matter if it’s your first or third time. Enter Rhonda– she’s was kind, helpful and not pushy whatsoever. Wait, are you sure she’s a sales associate? She made us feel at ease and was very informative. She had a warm smile on as soon as we walked in. She handed us our brochures and we were on our merry way.
We fell in love with the first model, Acacia. I typically have very traditional tastes when it comes to houses but these Ryland Homes (a little untraditional) made me rethink what I wanted in a house. They had a rooftop sun deck! Say what? (That’s where you’ll find me in the summer!) they have large, spacious bedrooms (unlike shoeboxes) extensive storage areas and large, airy living space on good sized lots.
We immediately scurried back to Rhonda and informed her we were in love. She put us on the Zephyr Ridge waiting list, told us to start saving up for our $ 5,000 earnest deposit and that she would see us over at the new community as she will be transferring over there! We had a delightful experience and can’t wait to start our new adventure with Ryland Homes.