Sally Beauty Supply

If you know what you want and know exactly where to find it you will like this store. If you need help at all be advised you will get an eye roll and an attitude. I stood at the eyelashes for 5 minutes before someone even came over to help. 3 workers were carrying on a conversation and ignored me even when I asked for help. I have been in there numerous times and have received the same attitude from 4 different people. I know it’s not just me because on 2 different occasions other customers commented to me and even to the staff about the horrible customer service there. The girl at the register told her «whatever» and with a store full of people called her a bitch to one of the other girls who works there when the lady left. Not my favorite place to go but sometimes you have to suck it up.

I went in for a simple exchange and was frustrated and in a hurry. Nick and Nikki were both on their way out the door when they stopped and took the time to answer all my questions wait for me to contact my hair dresser and tell me what has worked personally for them. I left feeling like I had 2 new best friends!!! Best experience ive ever had with Sally’s. I will be driving the extra distance to go to this location from now on!

After experiencing a nightmare in a salon with what was supposed to be a hombre in an auburn tone, we were left with purple streaks placed in various spots throughout my daughter’s head. This was supposed to be a Christmas present and she said she had dreamed of going into the salon and come out feeling wonderful. Instead, she was sobbing. I told her we would get it right!!! We walked into Sally’s and I saw Nick and immediately asked for his help. When I told him we had just left the salon, he was in a state of shock. He told me that in most circumstances he would tell a customer to go back to where we got it done, but in this case he said not to. I had NO intentions of ever stepping foot in that salon again even before he said that. Anyhow, he said it wouldn’t be easy because we had to touch up the roots first before we applied color to the rest of the hair. He showed me the product, the color he recommended, and what other supplies we would need. He told us to come back and let him know how it turned out. It was a task, but the color came out incredibly beautiful and we did go back and show him. He is a kind, well mannered and extremely helpful manager. I would highly recommend Nick to anyone that needed bobby pins or the products needed to do a color correction. Thanks Nick! You saved the day!!!

Customer service depends on who you encounter. I politely asked for help from an employee (who was just roaming around the store), and she just looked at me like I was stupid. Yes, I wasn’t sure of something, so that’s WHY I am asking YOU, since you work here lol. The lady at the cash register, however, was so sweet, I wish I asked her instead. This visit just kind of left a bad taste in my mouth.
On the other hand, great selection of products for reasonable prices. The Beauty Card helps you save a bit, too.

I am now reminded why I should stick to the professional beauty supply stores. Everytime I come here I can never find anyone for help. When I do finally find someone to help me, they don’t know anything about hair. If you need any color or extension supplies, I recommend Canyon Falls. They are right across they street!

I always find what I need here and it’s really inexpensive! Typically the employees are ok with service, you just have to stalk them out. The area and shopping center it’s in is horrible and the parking is the worst. All in all not a bad store.

Absolute horrible service. If you want to me misled and ripped off go here. Save yourself the frustration of their terrible customer service and go elsewhere.

I’ve done some crazy things to my hair within the past 2 years. Sally’s has always been my go to place. Whether it be for bleach or gloves, this is the place to get it all. While I no longer trust myself to do my own hair, I still needed to apply a honey brown dye to my washed out blonde highlights. The employee was there to help me pick up what I needed. Quick and fast. The store is small, just like every other Sally’s I’ve been to. And depending on the day, the employees moods will change.
P. S. They sell eye lash curling pads so you don’t need to buy a whole new curler once the pads wear down! I was looking everywhere for them and was happy to see that Sally’s had them in stock.

So, yes I am a professional hairdresser and have been for years, I can get into pro supply houses for my products, but every once and a while I must go into Sally’s ((hint Sally’s is the parent company of quite a few pro supply houses)) so don’t get snippy about it being unprofessional.
Sally’s has at least 2 products I use in the salon all the time and Sally’s is the only place I can get those supplies.
The pink hair Mohawk gal that helped me (in this store) was super helpful and showed me exactly what I was looking for.
Also as a colorist, I am intrigued as to what are people putting on their hair if they are not going to a professional, and it helps to know when I do corrective color (I do a lot of corrective color) what is possibly on that head I need to correct.
The pricing is reasonable, the advice not so much. I have been in several Sally’s where some customer wants advice on hair color. I chew out the inside of my mouth to keep from adding to the confusion, and no I do not as a rule pass out my business card.
You can have Fast, Cheap, or Easy. Pick 2. If you want it easy and fast it won’t be cheap, call a professional. I don’t try to do electrical or plumbing, I call a pro for that.
All and all, Sally’s has a great selection of hot tools, manicuring needs, and other odds and ends.

I don’t go here alot, but I needed a specialty item– a razor to create fringe bangs. Pretty much the same as the rest of them in the beauty supply chain– small aisles, but crowded with customers on a saturday night, jam-​packed with items for the hair– dye, extensions, shampoos, conditioners, styling products, face– potions and lotions, feet-​nail polish and pedicure essentials– bars of wax, etc. I looked all over, until I was the last one there, and finally got the chance to ask one of the clerks for the razor, which was up front, and locked, too. Checkout was quick since the line finally dwindled down.
Clean, orderly, and great for the beauty enthusiast, has basically what you’ll need, unless you have more unique beauty needs than the basic everyday person.

Sally is not the best of beauty supply stores but its far from the worst. I think they have a great selection of reasonably priced hot tools. They have really great buy on get one sales so you can really clean up from here at times.
This is not my spot for hair extensions, nail supplies or shampoos because I find I can get what I prefer other places for better prices. But they have good prices on wraps ties and Bobbie pins for styling. I also go here to get Aphogee products because it is the only place I can find them. Aphogee is a really good product if you need to strengthen you hair but make sure to read and follow the directions carefully.
Associate are usually nice and greet me when I come in so I would say service is okay here.

Not sure what the other negative reviews are talking about. I came here to purchase a blow dryer that will last, not some box store junk. I did my research beforehand on Sally’s website and had it narrowed down to two dryers. To my surprise they had a deal if you bought a hair dryer, you could get a flat iron for $ 40 off. Both of the dryers I was looking at had this deal, major score. I needed a flat iron but wasn’t planning on buying one that day. The male associate I spoke with was very helpful, explained the difference in dryers and which one would be best for my hair. You can get a Sally card for free if you are military, which I am. They have a great return policy too.

If your military or dependents, you get the sallys discount card for free!
Sally’s are everywhere. You know if you need something quick there not far away.

While Sally’s is very handy to have around, I hate coming here.
On the off chance I need something that can’t be found in a big box store, I head over to Sally’s. I’ve learned over the years that, based on experiences in Sally’s all over Las Vegas and in other states, I have to hunt around online to make sure the product does what I need it to, what tips or tricks I should know to use it and what the packaging looks like. If I don’t, I’m forced to ask for help –
Then I get the absolute pleasure of dealing with what can only be described as the unhappiest people in retail. Assuming there is an employee to be found, they will a) have no idea where the product is, b) not be inclined to show you specifically where it is, c) not have any idea of how it works, if it will work on a particular skin/​hair type, if it can be used with another product, etc., or d) a wonderful combination of any/​all of the above.
A couple other gripes: the cashier is always hard to find. They still use dial-​up to process credit cards. The aisles are wide enough for 1.5 people.
(One last tip: if you’ve been wanting to try Wen, Sally’s carries a similar product called Hair One. Works on some people, doesn’t on others.)

Dissapointing service. I was looking for a specific product and after being unable to find it myself, I asked the associate at the register (who was free doing nothing, and there was no one else to help) if they had the product. She vaguely suggested that they did ’ over there’. Over where I did not understand and with the attitude she had I was in mood to ask again or bother buying anything here.
They do have a large selection of stuff but for folks like me who care about customer service. there are plenty of other places I could take my business!
Bye Sally!

Of course, due to my obsession for all things girly, I love Sally’s. I went in to look for clip in hair extensions. I usually have OK service while here, but I usually by the basics so I don’t have many questions.
The women working were not very friendly. I had a few questions about the extensions and when I asked, they made me feel like I was inconveniencing them. I had made a joke to my friend about the price and the woman who was helping me noticeably made a very rude face.
All in all, products are great… but the service did not warrant 5 stars this time around.

I LOVE Sally’s! I swear this is where all my money keep on going. Aside from their absolutely fabulous products, & their amazing prices, I’d have to say that this place gives me excellent customer service! When I needed help, someone was there and even when it was busy someone would find their way to help if I ever needed it.
They have makeup to generic hair name products. I recently just purchased Generic Paul Mitchell Tea Tree Shampoo & Conditioner & Generic Matrix Biolage Hydrating Shampoo, Generic Matrix conditioning balm, & a couple of China Glaze Crackle nail polishes. Since I’m there almost every week I did purchase a Sally’s card and it literally pays for itself. The Sally’s card is only $ 5 and you get discounts on practically everything in their store, LOVE IT! I’m a beauty geek and when I can get extra discounts on an already generic item, psh. I’ll take it!
I buy my hair dye over here and I don’t think I’ll try any other dyes, ever. I feel like their dyes are as if you’re getting your hair done in a salon but for such a low price. I definitely recommend everyone to buy their beauty supplies at Sally’s!

I come to this Sally location every 6 – 8 weeks and it’s by far my favorite. They always have what I need. It’s a clean store with helpful sale girls. Whenever I have a question they always offer good advice. And they have a program you can sign up for which saves you money. It does cost 5 bucks to sign up but you get it back the next time you buy something. So it’s a win-​win!