Sally Beauty Supply

What can you really say about sally’s other than they are more expensive than a beauty supply warehouse! I’ve been to this particular location many times and I can’t say that I’ve encountered any rude staff. Seems like the common type of visit from my fellow Unilocaler’s however I’m thankful to have always received pretty ok service! I would say that they do often times run out of certain products but what store doesn’t? They change the products from aisle to aisle every so often which can be annoying but I don’t come that frequent to really care.

We showed up close to the end of the night and when we walked in the door our greeting from customer service representative Maggie said you have 13 mins. How inviting and rude she’s not awear if we needed one item or it could be 10. we could be slow people we could be fast people! What if we were handicapped her ignorance is disgusting and there should be a manager on staff. The one thing that she did was make me not want to bring my business to the Sally’s Beauty Supply anymore. Now there was a young lady that was very nice her name was Gabby she was very accommodating and professional and in my opinion deserves a promotion kick back whatever you want to do you feel a proper reward would be. The young lady did a phenomenal job and didn’t make us feel like we were ruining her night and just as of right now it is 901 so we’re one minute past closing I hope a district manager sees this post and takes action

No stars earned.
I live close to this location and, unfortunately, visited often– otherwise I’d have never picked this location when I had beauty emergencies/​paychecks to blow on unnecessary makeup.
The first couple of times I visited last year, I noticed that the older lady (manager?) mentioned in previous reviews was present and was very sweet/​helpful. I have been back to this location over 10 times since then and haven’t seen her. It’s really a shame– she rocked at her job.
Instead, I’ve been met with hostile, angry-​at-​life high school/​college-​aged females severely lacking in the customer service department.
I’ve had the Sally’s Beauty Club Card for awhile, gotten various totes for some odd reason and won some random giveaways from here-​but do I feel like an appreciated cash-​spending customer here?
Haaaaale no.
That literally appalls me.
Employees rarely, if ever, greet or say goodbye to you as you enter/​depart. Usually they’re too busy moping/ignoring/“monitoring” (note the previous reviews).
The shelves are well-​stocked but are way too close to each other, giving the entire store a shrinking-​wall feeling– something they can’t help, I know. Dimly-​lit and fluorescent at that. Outdated linoleum floor– paints the picture for ya.
Reallll classy establishment.
Of all my unpleasant interactions here, the worst of them started recently.
Two weeks ago, I was looking at the wall of extensions and asked the nearest employee (who was bored-​looking and re-​stocking a nearby shelf) what color extensions she thought would go with my newly-​dyed hair. (Google «hair extensions» — not cheap.)
Her response initially when I asked if I could get her opinion was «Uh … Okay,» and she smacked down whatever products she had.
Then I get to the question and she just shrugs, walking away, and goes «Your hair is, like, a level 4 so I don’t know. These ones don’t really even match so…» and at that point I just watched her trail off and go back to re-​stocking. Unreal! Thanks for the Grade A advice!
Another visit (to buy more extensions since the ones I bought with no help from that unreal employee were frosted tipped. LOL hello 90’s!) and the nearest employee actually SIGHED when I asked if she could unlock them from the display so I could BUY them.
Then I realized I didn’t have my wallet– as I said earlier, I live closeby– so I apologized, asked her to hold them, and told her I would be right back with my wallet. All she could do was go «Ugh… «and slap the register buttons angrily as I ran out.
I came back within literally 6 mins with my wallet and there was another customer standing there at the register as all of the employees were ignoring the front. The same girl comes back, clearly not expecting me to be back, and says with great «authority», «You’re gonna have to wait. Some girl will help you. And sign this. *she shoves a receipt at me* I had to VOID the extensions because you didn’t have money.» –all in a dead-​pan voice.
Getttt out of town! I had to laugh and shake my head at that. What makes someone miserable like that?!
She then «helps» the lady in front of me and proceeds to sigh her way through that exchange. LOL.
It’s a wonder I didn’t give her some choice words, keep my money and walk out. Alas, I’m too nice and I had a wedding in less than an hour to go to.
Priorities.
«Some girl» aka employee #2 comes up after I watch the customer in front get helped and the first employee leaves me there, seemingly in some kind of wordless drama with her co-​worker, which made the whole ordeal even more awkward. Employee #2 blunders her way through the transaction wordlessly (though she whispered/​offered another tote if I spent more money! As if.)
It was all I could do not to skip out of there in joy knowing I’d never go back.
If I cared enough I’d have gotten both of their names and the manager’s info and written several letters, White Chicks-​style.
But that wouldn’t change anything– pointless.
I am thoroughly unimpressed and unhappy with this location. After multiple attempts at trying to get a decent purchase/​experience, I get it now.
I’ll drive myself and my wallet farther away to Ulta or, heck, another Sally’s next time. Lesson learned!

Wasted time and money, and damaged my hair because of extremely bad advice from one of the staff. Had to chop it. Afterward, I went back to return the products I didn’t use and explained what happened to the cashier and received very unfriendly customer service.

Very rude and racist. I was looking for a certain hair moisturizer and they were not help ful nor were they polite. My husband and I were eyeballed and followed throughout the entire store, keep in mind they didnt help or say anything just followed us. As we were leaving to take our business elsewhere, the nerdy looking gay guy at the register made a joke about being robbed. What the hell do i need to steal anything from sally’s for? Her Glory is a black owned beauty supply that is very well organized and the workers are very polite and helpful. And no i was not paid to say that, they are just not for us. Thats all the attention im going to give sally’s.

This location is very convienent for me and the owner of the store, an older lady is very friendly and helpful. Today I went to this store and got what i wanted, when i got to the cashier line there was one customer and the cashier was talking. I had to wait for more than 10min and she didn’t even bother to apologize she kept on talking in spanish as if I weren’t there. I politely asked her if she could please assist me insted of sorry or i will be with you in a min. she started shouting and saying that she is with a customer and continued her conversation and when she was done she started assisting another guest who was asking her about a eyeliner. At this time i was so frustrated i asked her to call me the manager. The manager came apologized and told me she will help me she didn’t even ask her why she didn’t help me. In this economy its there lose because i will never go back again.

I come to this location because its convenient and close to where I live but the staff isn’t very helpful and they seemed like they had an attitude. They had what I was looking for but I wouldn’t come here to get any information or tips on beauty needs from the staff here.

I was a Pantene shampoo kinda girl, that is until I turned gray. I decided several years after dying my gray that I would let it grow out and just let things be natural again. So I studied what I should do to make the most of gray and I discovered I needed to use a purple shampoo, something about keeping it from yellowing? Anyway, Pantene made a shampoo for gray hair, but suddenly they redesign their line and did away with it, leaving me without.
I finally discovered a list of alternatives and began searching for them in the usual places like the drug store only to discover, they don’t sell them there. But someone suggested Sally’s and I went in. I was surprised to find a couple of choices and have tried both. The prices seem a bit more than what I had been paying for the Pantene brand, but if you go in with a coupon, or catch a sale, you can get a good deal. This store is small but packed, the location is convenient and the staff are always friendly with me.

Unilocal 365 challenge: Review ⁰⁰⁶⁄₃₆₅ (8÷6÷2011)
Being a townie in Honolulu, Hawaii, the presence of a Sally’s Beauty Supply in my near vicinity is superduper fantastic! I’ve never been to the store (even though there’s one located in west Oahu, a.k.a. out of town), but I’ve browsed the website and found several goodies — just to be turned off by the S&H fees ($ 14.95 two-​day /​$ 24.95 overnight). Fortunately, it just so happened that during my last LV trip we needed to go to Walmart … and, while still in the parking lot, I spotted SBS!
I fell in love with the store on first sight, even though it’s small and short-​staffed. Maybe it’s because it was my first time there and I’m unable to make a comparison to other SBS branches, but who cares??? Shampoos, conditioners, hair color, combs, stylers, waxing kits, nail polish, body lotion, shower gel, makeup brushes, OMG! And cheapcheapcheap!!! Most of all, I could finally purchase my Hair One cleansing conditioner! Of course, I had to stick with purchasing only «non-​hazardous» products, so I bought just the conditioner (two varieties), a comb, two bottles of pre/​post color treatments (for my mom and I, since we both use boxed dye) and a very interesting plastic contraption that’s supposed to curl hair while blow-​drying (also for my mom). I also paid for a Sally Beauty Club Card, which costs $ 5 up-​front but allows for member pricing on merchandise (including same-​day purchases).
All in all, I had fun shopping here. Stores like this remind me of how great it is to be a girl (well … sometimes at least)! Five stars.

I mean– it’ Sally’s what can you expect. Basic, basic, basic. I’m really not into this Sally’s at all. The staff is not very helpful at all, actually they are kinda rude. I did find the product I was looking for that was sold out at another Sally’s. Which is the only reason they got two stars instead of one.

I’m gonna agree with Julie. I come here because it’s convenient, but with 3 – 4 girls in a tiny store you’d think they’d help out a bit more.
I asked something about dry shampoos and got a short answer from one and tried to ask the other girls. One finally showed me what they have, but couldn’t really say which one ways best… so I just bought a small one to use for now and went online to do research on dry shampoos.
They resumed talking amongst themselves in the front. I just had my haircut, and felt like I should turn a new leaf and style my hair often and use all the right products to keep it styled and also use maintenance products like masks and split end menders. I had a lot of questions, but didn’t feel like it would be received well after my first question so I just looked on my own, wrote notes and googled everything and asked forums. Even though each question answered would lead to a product sale, maybe it’s just not worth it to them to try. I know this is Sally’s and isn’t like walking into a fancier store, but you’re dealing with a lot of products that people don’t know how to use and you’re not understaffed that you can’t spend more 1on1 with people. I worked in beauty product jobs and I brought my customer through their purchase start to finish even if there’s 4 customers and just me working. I cycled through my customers who needed help and checked on people who wanted to browse. I gave real opinions because I tested out every single product we carried, product knowledge is important and not every Sally’s does well in this department.
Lesson learned– know what you want before going.

This Sally’s is the closest to my house so I go there a lot. The staff always seems bothered by some questions that I have. When I ask if they have something in stock they always say whatever is on the shelf is what they have. I wouldn’t say rude just unhelpful, however, the store always has what I need. Good store overall nothing amazing about it and nothing bad.