Sam’s Club

We ordered a birthday cake for my daughter’s 1^st birthday. The baker spelled the word Birthday wrong, it was spelled bithday. I wanted everything to be perfect for her. I loved the cake tho. Hopefully, the next baker could spell.

Worst customer service experience ever, avoid Audrey at customer service counter at all costs. Took about a half hour to return one item, got major attitude and she recruited another customer who got in my face screaming. Another lady employee stepped in and did the return. In less than two minutes, saving the day and stopped me from cancelling my membership on the spot. Josh the manager was very helpful and apologetic and seemed to genuinely care. One star review was for Audrey only. Will not return to this location.

Went on Sunday 2−21−16 at 4:30 PM to get some shopping done. This Sam’s Club is located on Pecos and Tropicana. It’s the closest one to my house and I like it because it’s clean and always well stocked. Check out lines are usually well staffed and most of the employees I’ve talked to are very friendly. We always hit up the snack bar for the outrageously cheap and tasty food.
I shopped for about 30 minutes and then I went to the checkout lane. I checked out at 5:01 PM at checkout stand #10. The total seemed a bit high but I did have a cart full of crap so I let it go and headed out to my car and loaded my things. I put my boy into his carseat and the total kept nagging at me so I pulled out the receipt and noticed they had charged me twice for a box of probiotics that I bought.
So I drag my baby back out of his carseat and head inside and go straight to customer service with the one box of medicine and my receipt. I wait in line for about 20 minutes because there are a few people in front of me. I finally get to the front and I tell the lady (the one who looks just like Old Gregg) what happened. She calls the manager and the manager says they’ll have to check the security tapes. *sigh* Okay, fine.
20 more minutes roll by and by this time I’m getting mildly irritated. First they tried to rip me off, now they’ve made me wait 40 minutes to correct their own mistake and made me feel like some kind of criminal in the meantime.
Finally the manager calls up and gives the cashier the go-​ahead to refund the money to my card. She does the refund and then she asks why the box of medicine I brought in doesn’t have a «door tag». I guess the 90 year old dinosaur at the front door was supposed to give me some kind of sticker that indicates that I brought the product inside. She said she’d call the manager to check the security footage to make sure I really brought it inside and didn’t just pull it off the shelf and bring it over to customer service.
Now I am losing it. On the inside I feel my skin peel away from my skull and fire shoots out of the sockets where my eyes used to be. I let her know that I was not happy and I want to go home. I’d been a pretty good sport up until that time. The solution was that the manager could walk me to the front door in leiu of having a «door tag».
I’ve never been so humiliated and inconvenienced. This is exactly the type of whiny review that I hate reading but I had to. *END RANT*

I think this may be the cheapest gas in Las Vegas! I recently got a free Sam’s Club membeship with my AmEx, so when I opened GasBuddy and saw the price at this Sam’s Club, I took a drive over after hitting the airport to check my PO Box. I got scolded by the kid working for pulling in the wrong way, which was hilarious to me. I saw the arrows, but it was too late. Anyway, I’m sure I’ll be back here a few more times this year untl my membership expires.

I love this place my favorite place it’s always cheap. Specially everytime I go there I always have to get pizza it’s the best.

I’ll state the obvious– the pizza at the food court is stellar. The deals in the store are usually better than elsewhere. My review here however, is not warranted by either of these. I would liked to pay compliment to Charlie at the food court. Guy was friendly, courteous, and was mindful of us. Without going into too much detail, the man took several subtle actions to make our visit much easier. Without seeking praise or recognition, he quietly raised the bar and soared on the customer service front. Good call, Sam’s Club on finding Charlie. Thank you for restoring some faith in humanity.

I always go to this store for over 10 years and it’s because they have a milk powder/​formula for my kids, but recently they don’t have that product so I tried to call the next week if they have it yet but they stop caring that anymore and I tried to ask if which sams club of town caring that milk but the lady on the phone hang up on me for no reason. I’m disappointed

Sam’s Club did a very good job at organizing today’s Door Busting Deals. There were quite a few people lined up pretty early this morning and I we were about in the middle of the long line. Once the line got quite long after we’ve been there about a half hour before they opened up the doors to the store a couple of the Sam’s Club staff came out and one-​by-​one asked us what deals we were interested in.
Once we informed the Sam’s Club staff of the deals we were given tags of the items in the store and directions to where those items would be located. Once we were given the tags you were instructed to go to the counter, if there wasn’t a line for that item, give the Sam’s Club associate the tag, the Sam’s Club associate will grab the item you want to purchase, then another available associate will take your item of purchase and walk you to the first available check out counter.
Some Door Busting items had long lines but if you didn’t have a tag you were advised that the item was ‘Sold Out’. Sam’s Club was very organized to avoid any disputes or physical altercations in regards to the deals we were quite impressed. I’d recommend coming here for good customer service and good deals (when advertised). Lol

Back in 1998, I was a regular Sam’s Club member and after 1 year decided to become a Costco member. Now 15 years later, my Costco membership was up for renewal. I thought I would keep an open mind and compare these 2 competitors.
Rolled up to a practically empty parking lot last Wednesday afternoon and walked right past the lady checking membership cards, who did not bother to look twice to see I had no card.
This giant store at Trop & Pecos offers many of the departments I regularly use at Costco. (e.g., Water, Meats, Produce, Bakery, Frozen, Photos, Pharmacy, etc).
The store was very clean and their were plenty of employees in all areas of this store. I spoke to at least 5 employees in 30 minutes or less. Each and all of them were very friendly and professional.
*The aisles are marked!
**What a concept!
***Love it!
***Easy to find what you’re looking for quickly!
Sure is frustrating at Costco to walk in and get lost looking for something, because at Costco they do NOT have marked aisles. SAM’S CLUB HAS MARKED AISLES TO HELP SHOPPERS!
The bakery area had a pretty good selection! The bottled water area offers more of a selection than Costco.
Meat department was ok. Not much fresh seafood! The quality of the red meat did not overwhelm my eyes/​tastebuds!
Frozen food area was quite large, but I did not recognize many of the high quality food manufacturers I prefer.
The produce area was not very impressive in a non-​refrigerated area, located between the meats and frozen foods.
The candy section was two long rows filled with everything sweet getting ready for Halloween. Nice to see!
Photo department lady was very friendly and thorough explaining how they process.
Surprisingly, there was no line at the pharmacy! Also, a minimal wait at the food court to enjoy a delicious Nathan’s hot dog, despite the dried out bun!
Membership department had no sign detailing annual fees, so I had to wait over 10 minutes to inquire with a lady who was nice, but unable to effectively communicate membership details; requiring a manger to better explain membership options.
Overall, this Sam’s Club offers many excellent product selections; especially for families with growing children. However, many specific products I regularly purchase were not offered at this Sam’s Club. I am a creature of habit when it comes to grocery shopping and prefer to not start over with substitute products that I am unfamiliar.
Sam’s Club has several convenient locations valley-​wide, specifically this Trop & Pecos location. and Sam’s Club is $ 10 less than Costco for an annual membership. and I think Nathan’s hot dogs taste delicious when eaten with a soft bun! However, based on my family needs, I renewed my Costco membership!
Unilocal 250 CHALLENGE 2015: #230

If just Sam’s club, nothing special to really discuss… lol. Their pizzas are very good, cheap prices, I love the deli section, as well as their wines. Like Walmart, they only have like two lanes open and 50 people waiting to get checked out…

Customer service is either a hit or miss. Greeters or card/​receipt checkers are always unpleasant. Meat service and checkout (sometimes) customer service is great. Excellent quality on whole pizzas. Overall, a lot less busy than costco.

Went here 4^th of July weekend to buy some items with my friend, who was having a party at his house. This store, even though its big, is so unorganized… it was hard for us to find everything we were looking for… Hamburgers, hotdogs, the bread for both items, ketchup, mustard, relish… it was all scattered all over the place… it was great to buy in bulk, but damn… you need to put things together, that make sense to be together… oh well… maybe next time ill hit up a different store… overall, we did find what we were looking for, only took us 2 hours!

It’s a great place for saving money on the things you use the most. Sadly, one of the employees that hands out samples was extremely mean to the kids on our first visit, so now they’re afraid of her. I think more time should be spent on customer service training. Large businesses seem to think that it doesn’t matter since people will come anyway, but they’re wrong, something can always take their place.

Wonderful customer service at Sam’s Club on Pecos & Tropicana in Las Vegas, Nevada.
I placed an order online last night to be picked up today at 2PM. I received an email this morning around 5am saying my order was ready. I arrived at Sam’s club about 2:15pm this afternoon and checked in. Upon trying to checkout, the manager was unable to find my order. He even went looking for himself. I am not sure what happened but the order was never pulled. I ended up getting the order myself.
The manager, CHRIS, apologized numerous times and gave me a $ 10 gift card for my troubles.
I understand glitches and whatnot happen and I accept that. However, without asking for compensation, CHRIS offered it. It is refreshing to have a unpleasant situation bettered without having to ask for it. Keep up the good work and THANK YOU CHRIS FOR YOUR HARD WORK!!!

I love the bulk items that SAMs has but they are following the path of other store when it comes to checking out. You have 8 lanes that can be utilized but you only have 3 lanes open with huge lines. It truly baffles me. I’m here for 2 items and have to wait over 15 minutes to check out. I guess this is what paying for a membership gets me. It makes me wonder if paying for smaller bulk items and getting out of a store faster is worth the convenience.
On a good note I love the pizza and hot dogs here. You get awesome deals on those

Just an ugly place. Dirty, so-​so deals, rude employees, bad parking, so-​so produce. I’m a Costco guy through and through and figured I’d give Sam’s a try. Not worth it. I went thrice and won’t be back.

I enjoy this Sam’s Club, great variety of many things as majority of Sam’s Club do. The only thing that I was unpleasant with was my cashier at the food court. I had asked a few questions about prices and the food offered there, and she was getting aggravated that I was asking questions. I asked 2. When she turned around to get our frozen yogurt, she was super happy with your co worker. I was extremely annoyed with her attitude toward me.

Sams Club — Pecos is the old school Sams location in Vegas. It doesn’t have gas pumps or car washes. Some people think the location can be sketchy as it’s not Summerlin. But if you want to get in, get what you want and not fight a horde of people most of the time to do it, this is the location to shop at.
My family in one form or another has held a Sams Club membership since they opened their 2^nd location in Missouri 30 years ago. Some gripes about Sams Club never change and certainly apply to the Pecos location. Checkout can be slow. They don’t always restock the carts. And why do they make the cashiers lift every single flat of water out of the cart? Beyond all that this location isn’t flashy but it’s one of the better locations I’ve seen in 14 states. Why? The shelves are stocked, the place is clean, and while you may have to wait in a line or two the staff will help you if you need it.
(Tip: The WalMart Money Services ATM has a weird $ 300 limit for cash transactions while most other places are $ 400).
4 Stars.

I have been going to this SAMs club for several years. The have many bulk items at decent prices. I compared a few items and it is worth getting at SAMs vs. a grocery store. Friendly service and not usually a line

I love this location.
Okay, so it is not in the best neighborhood or in the prime location of town. But this Sam’s Club is always clean, always has plenty of samples on the weekends, and has a great staff.
It is always the little things that mean the most. One visit we had bought a tray of cookies and as my hunny was rearranging the cart, the cookies spilled and fell out. The quickly cleaned it up and gave us a replacement, even though it was our fault.
Their markdown sections almost always carry some great treats. And if a manager is near by, don’t be scared to ask for an additional markdown. You will most likely get it.
The greeters and receipt checkers are always so friendly and love-​able. Most of their cashiers are on point and are fast and speedy.
They do take credit cards but Mastercard only. If your card is Visa it has to be run as debit.