Silkbase Closure

Sigh ok… business hit the wall. I ordered in November 2015, as of today 1÷22÷16 I have no product. I have lots of excuses from silkbase and a hairdresser who thinks I’m a giant flake. I love the quality of the hair and I love supporting African American women in business but this is why a lot don’t. I have been lied to and misinformed. No one is returning emails or calls. It’s worse than trying to get a hold of the government.
I am a returning customer and last time was bad, excuses and all… but not run away with my money there is no hair bad… what is really going on?!
Beyond disappointed and tired! The hair is nice but not this nice.
UPDATE: btw these heffas yup heffas never returned a call or one damn thing. All good i reported to the bbb and bank paid the money back. Broke asses need help. Bald head scam artists at best. They don’t reply to the people they screw over on Unilocal or otherwise. Sad trash business.

Make sure, in addition to the listed reviews, to scroll down to the «reviews not recommended». There you can find even more angry, dissatisfied customers, also cheated by this company. I would love to see them shutdown for the scams they are running on there customers. Shame on you!!!

I would give no stars if I could. BEWARE!!! I ordered and bundle package of three lengths and a closure… Didn’t receive anything! ONLY after multiple calls and emails I finally received my package … Only to find three bundles of two lengths and a note saying that a closure would be shipped at a later date… My order was placed back in September… JANUARY AND STILL NO CLOSURE! I constantly call and email and no reply, the mailbox is always full too…(how convenient) I will NEVER order from here again. I filed and complaint with the better business bureau and more to come. I WARN YOU! DO.NOT.ORDER.FROM.HERE! The hair quality is great and I’m sure the closure will be amazing, unfortunately I probably will never know. This company just takes your money! Worst service ever!

Buy at your own risk! I got the same, «it’s shipping tomorrow… whoops, actually it’s on back order… whoops, they entered the wrong information for your refund» like others have mentioned. Once we got the refund situation squared away, it was processed quickly. While no one was ever rude to me during the purchasing and subsequent refund process, I will say that you have to keep calling in order for any progress to be made on your order.
I wish I could comment on the hair but I ended up cancelling when my order took almost a month to ship, only for me to be told then (after I called to check the status of my order) that the closure was on backorder. Btw, I ordered the bundle with the three-​way closure. If you do decide to order from this company, be prepared to wait. The owners seem like nice enough people, but their supply chain management needs work.
The second star is for Letisha (sp?) trying to make things right, but I cannot recommend this company.

Since my last review I called to officially cancel my order. I was told it was shipping that day. Received a shipping confirmation, but not until my review was commented on, did my order actually get shipped. Told Friday, then Saturday. Finally delivered on Monday and I picked up my product today.
Hair was beautiful as I remember. If you give them a try give yourself plenty of time to receive your product. They really worked to getting me my order.

I contacted my bank and because it wasn’t a fraud case they would not refund my money, fraud in the sense that no money was taken without my consent. However, they did agree to further investigate in an attempt to recover my money. I have filed a complaint with the Better Business Bureau, looks like there were two of us and the Robinson sisters have yet to respond. I also just completed a 36 page packet that my husband will be faxing to the Attorney General’s Office of the State of Nevada tomorrow. You can find the complaint form at
. Also file a complaint with the FBI’s Internet Crime Complaint Center,
. The Robinson sisters are running an internet scam. PLEASE, PLEASE, file complaints ladies. The more complaints that we all file the more likely there will be an investigation. Also, contact the Las Vegas Police Department. This is very important! You can file a police report over the phone., (702) 828 – 311. The more of us who call the more likely there will be an investigation. One last thing, go on
and tell everyone what these women are doing?

These women are NOT good business women and its unfortunate as Black Women, I purchased a closure piece that took over a month to receive. Once it was installed (which took place on Saturday) I noticed that by the following Thursday I had a huge bald spot right in the center of my head. I made numerous attempts to call, but every time I was told that they were in meetings or unavailable. I spent $ 156.00 to have to replace my piece after 5 days. I was furious and I don’t respect these women for their HORRIBLE BUSINESS ETIQUETTE!!!

DO NOT ORDER FROM THIS COMPANY!
I placed an order with this company March 20, 2014 and received an email that it was being shipped out on March 28^th. Little did I know it was a tracking number built on lies because the package obviously was NEVER shipped. I was told of some «fiasco» with USPS (strange that this is the only company that continues to have «problems» with USPS).
After much runaround, including Silkbase Closure telling me that my package was being reshipped”, continued lies, non-​response of emails, telephone calls (as well of their voice-​mail box suspiciously being full 90% of the time) and posts made to their Facebook fan page (all of which were deleted) I finally asked to cancel my order and wanted a full refund. I was told they only offer store credits and that I could not receive a refund.
Why would anyone want a store credit for a business that not only deceives their customers, but constantly blames the USPS for their own shady practices? I ended up filing a complaint with the BBB (that Silkbase Lies, LLC never responded to) and had to file a dispute with my bank to get my money back.
I’d advise anyone waiting around for this company to give you your money back, to file a dispute with your bank. This company seems to have a problem with actually shipping merchandise out… I doubt they are trying to actually give money back.
I might be willing to overlook the terrible customer service and poorly written emails if my order was ever received, but I’m sure pigs will fly before that ever happened!
If you wish to give your money away with nothing in return, this is the company for you! If not… stay FAR FAR AWAY!
**BEWARE**
This company has changed their name to Luxury Hair and Closures.

I also feel really bad about writing this. The ladies are very nice. However, I ordered around ³⁄₁₃. I wanted a new hairdo for Easter. I received an email that my order was delayed. On 3/​28, I received an email that my order was shipped. I have checked USPS tracking every day since then. It still shows no activity. I sent email an to the ladies who said that replacement orders were being shipped out the week of 4/​9, and I would receive a new tracking confirmation. So far nothing. I sent another email but received no response. I have cancelled my hair appointment so many times.
I am very disappointed. This company does not give refunds. I have done business with this company for over a year. Yes. Their shipping is longer than most. But normally it’s been about a 3 week turn around. I am quite concerned. Can anyone in this area confirm they are still in business?
UPDATE:
7÷1÷14 — In June, I still had not received order. This is even after changing order to a different item and being promised it was in stock and I would receive it in a week.
I had to file a dispute with American Express to get my money back.
It appears the company name has changed to Luxury Hair Closures.
UPDATE:
1÷31÷16: I received emails that the company had changed hands and how business would be conducted better, yada, yada, yada.
I fell for this. I ordered a closure on ¹¹⁄₁₈. I ordered another on ¹¹⁄₂₇ during a 20% discount promotional.
Received a letter around ¹¹⁄₃₁ that order would be late. It stated if I did not cancel my order I would be refunded $ 40. I received the ¹¹⁄₁₈ order sometime in December. I have not yet received the $ 40 refund.
No status on the ¹¹⁄₂₇ order. So I sent an email. I was told that merchandise would be mailed on ¼/​16. Again, I was advised that if I did not cancel order I would receive a $ 40 refund. Also, I would receive a $ 40 discount on future orders. I have yet to receive the merchandise. I have sent them emails and received no response. So as of today, I have received neither the $ 40 promised me for the ¹¹⁄₁₈ order, nor the merchandise ordered on ¹¹⁄₂₇. I have contacted my credit card company to get my money refunded.
I ordered in good faith, fully believing that this company had changed hands and would now operate efficiently and effectively. However, it appears this information was false.

Obviously your record keeping is just as bad as your customer service, so let me help you out.
In June 2011, I ordered a frontal piece with a final cost of $ 219, that I was told would be delivered in three weeks. Two months pass and I still hadn’t received the product. Tried several time to contact someone from the contact page on the website and made several calls in Aug 2011 and when I finally got a live person, I was told it was on backorder! When I asked why I wasn’t notified or told this info when placing the order, no plausible explanation was given. Like another of your former customers (Nancy), I kept having to reschedule my hair appointments and finally my stylist had to go another route with my hair. I didn’t receive this product until when? DECEMBER 2011!!!
You all are consistently horrible! There are just not enough of your former customers (because just in my circle there are about ten who vow never to do business with you again) taking the time to let everyone know about it!

I give this establishment 0 stars. These people are completely unprofessional. They advertise products they dont have in stock, then make you wait weeks upon weeks while they place orders to China and dont bother to tell you the truth about the status of your order. Every time I called about my order, I would get the same womam, she was incredibly rude and impatient and kept telling me my package was on the way. This went on for almost 3 weeks. I was so frustrated and had to change my hair appt 3 times. Then finally after a heated phone conversation they sent me an email saying my order had been shipped and included a tracking number. 5 days later, still no package. I tried to track the package and USPS said they never received any shipment from them with that tracking number! So now it’s been almost a month since I placed my order. I called them again and demanded a refund. The same woman I always get, refused to give me a refund. She told me I needed to return the package if I were to be issued a refund! WHAT PACKAGE!!! They Never shipped the package! So I asked to speak to the manager or the owner and was told that she was in a meeting and unavailable. This same woman then offered to overnight me a new package, and upgrade my order from 14 inches to16 inches. Feeling very frustrated and unable to deal with her anymore I accepted the offer. I did get the package the next day BUT it was NOT what I had ordered nor was it what she promised. I had ordered and paid for one 14inch pack and another 16 inches. She offered me two 16inch packs as a consolation, instead she sent me two 14inch packs. What a bunch of Losers. Dont waste your time with these people. You’ll be in for a rude awakening.