Sleep Number

DAVE! Came here with my family, almost ready to buy a mattress. Dave provided excellent customer service and I am 100 percent convinced to come back to Dave!!!
Thank you!
Sleep Number 40!

I’ve been looking at sleep number beds off and on for two years. I first visited a showroom in CA where the sales person either didn’t want to help me or didn’t have time. Not sure which. Then I visited this location and a lady spent a long time answering all my questions. Time passes and I’m nearly ready to make the purchase but there are new models out so I wanted to look again. Went into the new summerlin location last weekend where the salesman flat out couldn’t answer my questions. He didn’t know his product. Went back to Meadows location today and again met a staff member — a man this time — who could and did answer my questions. So four visits to three stores over two years. Both of my visits to this location were met with informed sales staff who took the time to explain my options. Both visits to other stores failed to answer my questions. So great job to the staff at meadows mall location. The only reason it’s 4 stars is the displays. The top of the line bed wasn’t on display and they need a better way to show the IQ program and its features. But I expect to order a bed in the next 2 – 3 weeks and it will be from this location.

I have a sleep numbers bed. The pump broke and I ordered a new pump last week. The pump has not shipped and as a result of terrible customer service I’m still sleeping on the floor. I call and get no direct answer as to when my parts will ship and am told its UPS they are waiting for. Now if that isn’t the biggest crock of crap. Terrible customer service. Tired of sleeping on the Floor in Vegas

I’d give this store no stars but since that’s not possible I’m giving it one. They will tell you anything to make a sale.
I bought a bed for over 3K. I was told they’d attach my headboard. I actually went and bought a new headboard. I also bought from them a mattress cover which I was told I need to keep the warranty active. Well, today I was called and told my bed would be delivered. I asked about attaching my headboard and they told me that they never do attach headboards, and that the hardware is $ 30 extra. $ 30 after I spent over 3K?
I’ve cancelled my order. Don’t lie to customers guys… it pisses them off!

I was surprised by how small this store is. I guess I’m used to mattress stores that carry many brands and need more space. But the store was big enough to hold all the models they sell.
The mattress we’ve been sleeping on is only about two years old, bought at Sears, high-​end, one of the S brands (Sealy, Simmons, Serta — I think they’re all one company now). It’s just awful, and Sears won’t do anything for us.
When we got to the store the lone salesperson was wrapping up a sale to a couple who was attempting to apply for financing for the mattress they were buying. It took an inordinate amount of time, and there was nothing we could do except hang around and wait, since we didn’t know how the system worked. Once they left, the saleswoman was very helpful, knowledgeable, and patient. We tried all the models and finally settled on their middle grade, which felt more comfortable to me than the highest-​priced one — still no bargain :(
I sure hope that once it’s delivered it’ll be as comfy as it seemed in the store. I collect mattresses like shoes, and have a warehouse-​worth full of mattresses that seemed oh-​so-​comfortable until I got it home. Unlike shoes, however, mattresses cost a lot more (unless you’re into Jimmy Choo or Christian Louboutin, in which case it’s debatable). If they’d had another salesperson working in the store, I would have given this five stars, but they didn’t.