Smoothie King

So I’m standing here at the counter with my daughter waiting to order. No one ever says, «Hello» or «I’ll be right with you» Nothing. After a few minutes, Tori, walks up to the counter and says absolutely nothing. Just stands there. I guess this is my cue to order. I place my order and «Tori» punches it into her POS terminal and mumbles something. I said, «Pardon me?» As her words were completely inaudible. She quickly says, «What. Is. Your. Name.» As if she were a robot. She snapped the receipt of her printer and handed it to me with no words. At this point I probably should’ve just left, but I decided to just get the smoothie and never come back. Thanks, but no thanks TORI. YOU SUCK.

Seen this on the way to my first club volleyball practice and I had to try it. I liked the Passion Passport and the Caribbean Way, but it is pricey here.
They have good smoothies to choose from and they also sell healthy snacks and protein bars. This is a place I wouldn’t come a lot, but I would come often.

It was good, but I’m not sure I would pay $ 8 again when I can get a sit down meal for that price, but for a change of pace it was pretty good.

Smoothies are great but the service is painfully slow and the staff is not friendly at all. This is after 4 visits and I wish I could post a better review.

I was in there yesterday and there were two people working one guy told me it was his second day on the job. That poor kid his management failed to give him a trainer. They were trying there hardest and we’re clearly understaffed shame on the management.

I get smoothies from here at least once a week and sometimes I wait up to 10 minutes for my order, and I can deal with that, the staff is usually very nice. Today I left extra early before work to get my berry punch smoothie and the 2 people working were stressed and not friendly. The guy who took my order was not pleasant and failed to tell me I would have to wait an hour for my smoothie, when I clearly had to go to work and didn’t have time, nor should I wait an hour for a smoothie. There was a long line of people who had ordered that was waiting forever and looked very unhappy. As the worker told the lady that was after me she would wait an hour, I asked do I have to wait an hour and the worker snapped at me. So I handed my receipt back and said to cancel it. I had only 15 minutes left to wait. The workers need to learn how to make there customers feel at ease as they wait and keep them in loop on how much longer they have wait or say sorry for the wait, hand out coupons or something for the inconvenience. They also need to learn to work as a team. Not sure if I will go back, I won’t be snapped for something that is not my fault.

I wasn’t going to post until I saw others had the same experience. I’ve been coming here (somewhat infrequently) for years. Even though there’s always a bit of a wait, this place has gone downhill. I went in and was the only customer. I stood looking at the menu. There was a girl behind the counter, and I was waiting for some kind (any kind) of greeting such as «do you have any questions» or «I’ll take your order whenever you’re ready» or even a simple «hello»… I got nothing. So I turned to the girl and didn’t say anything either. She just stared at me, so I said «I’m just waiting for you to be polite» (I should have been nicer) but her stone cold face caught me off guard. I ordered my smoothie, then was overly pleasant. She put the smoothie in the blender, then disappeared. A young man (who actually was pleasant) came out from the back and rang me up. Never saw the girl again.
The smoothie was good, but the service… No thanks. I’m bummed I need to find a new place now because I won’t go back.

First time here and probably won’t be back. Smoothie was good, but customer service was terrible.

Very bad bad bad customer service. It would have been a good if it wasn’t for their employee maltreating customers. I have to write an email for their bad service which is located on their receipt.
My kids got a free smoothie from school and ordered two additional for my other kids. I’m very very disappointed at your counter personnel specially Makayla. At first my two daughter came in 5 years old and 10 years old. My 5 years old says this store is very very nice. Then my daughter says that Makayla said to be quiet to her. Then when they were ordering my daughters looked at the menu and did not get it so she asked Makayla but Makayla said read it yourself. While my 10 year old daughter was having hard time understanding the menu, Makayla said why are you even here if you can’t read it yourself it’s for adults ONLY. I’m very disappointed when I heard this so my daughters called me from the car and told me about their orders. I told them to get in the car instead and I will take over her order. I waited in line for about 15 minutes and I was wondering why paying is taking too long. I thought it should be fast because they only need to pay. Then finally I reached the counter and Makayla told me that I can’t pay yet coz there’s other order before me. So I told her I waited in line like everybody else so why Can I pay now. So when I said that she says okay I’ll take your payment. Then I asked her how long do she think it will take, she said I have no idea. I’m sorry to tell you but this is just bad bad customer service specially when ur in a rush. I left the counter anyway, and asked the other lady on how long before my order is ready coz I have to go. The lady says it’s ready but of course I have to wait for Makayla to give it to me. This is our first time coming here but me and my daughters experienced a really really bad customer service for the first time. I have gone to store that are not kids friendly but they never ever mistreated my kids like how Makayla treated my kids.
Anyway, in return the smoothies are good and my kids loves it. My youngest one even asked for more. We would love to come back but I don’t think we will again just because of this really bad customer service.

In a nut shell terrible customer service and an average smoothie.
Now for the details, as I walked in the door no greeting. I ordered my smoothie and was helped by an employee that seemed very unhappy to be there. Which I understand, some people have bad days and I was willing to overlook that. But then it took 15 – 20 minutes to make my smoothie and there were 3 employees there and only 2 other customers in front of me. With 3 employees and 3 customers, it’s possible for each of them to make a smoothie. So as the two customers in front of me received their smoothies I waited about 5 more minutes, and one of the employees noticed I was still there, and asked for my name. That’s when they realized they couldn’t find my smoothie. A couple more minutes go by with no apology and they finally relocated my smoothie. So the employee, finally called my name and I went to the counter to pay for it. Paige was her name, and because she was the employee to take my order and process the payment, I feel it was her responsibility to somewhat diffuse the situation. So instead of apologizing for the wait or for forgetting about my order, she tells me the total. I then say THANK YOU for my smoothie and she said nothing and just walked away. I promise I’m not one to just write bad reviews, but I was pretty disappointed with how disorganized and unfriendly the environment was here. As for the smoothie, I ordered the tropical lean. The consistency was good, but I could barely taste any of the «tropical» fruit. It tasted like a simple vanilla protein shake.

The two stars given are SOLELY because the smoothies we finally got are actually good. We waited over 45 minutes for our smoothies and experienced far from OKAY customer service. The staff was angry and unorganized. They’re order of operations was just mind boggling. I would rather drive 15 minutes to the nearest Tropical Smoothie Café than return, and in the future that is what I’ll be doing. Cheers Smoothie King! I hope you can figure it out soon…

I’m here at least a few times a week. Don’t text your order in. It’s either lost or overlooked. Then you wait 15 – 20 mins for them to make. Customer service is subpar but smoothies are great. Need more employees during busy times. Today I texted my order in at 10:22a. Walked out with my smoothie at 10:55 after they assisted all the other customers. Now I will be late for work.

Service is horrible. Plain and simple. Smoothies are good but can not make up for the service. Everybody looked unhappy to be there and two kids smoothies took 20 mins?!

My husband & I come here frequently enough that I can truly say, THE CUSTOMER SERVICE HERE IS TERRIBLE!
If it weren’t for my husband & his odd love of these smoothies, I would personally never return. But being that he keeps returning I guess I will have to painfully endure the look on these employees faces as they sadly make our smoothies and take our money without saying thank you or even greeting you as you walk through the door.
I wish they would hire someone who actually likes their job.

If I could give them zero stars I would, the employees didn’t know what they were doing, up charged me for something that was already in the smoothie and are way to expensive. I would recommend going to tropical smoothie anytime over this place.

So disappointed with the service I received today. I ordered a 20oz smoothie with a caffeine boost and the woman didn’t even mix it properly, it literally tasted like someone smashed pills and placed them in the drink. When I returned the smoothie the woman didn’t want to remake or refund me anything. Luckily Carlos helped and remade my smoothie, his tasted eatable. The woman was very rude and attempted to heckle me and I would not return to the location because if I cannot trust someone to make a smoothie that’s not toxic, I’d rather find a smoothie place with integrity.

LOVE THIS LOCATION! I don’t check in often, because I’m so focused on getting here, but I go at least four times per week. It’s always pretty empty, but the smoothies are amazing and taste a lot better than Jamba juice. I love the half off Wednesdays and anything pineapple is great. Sign up for the rewards and you get free smoothies by email. I definitely recommend.

I stopped in to get a 2 smoothies and it took a good 15 minutes and there was only 1 person in front of me getting 1 smoothie. There were 2 guys working and that was it. They were going at a snails pace, didn’t really seem to know what they were doing, and were juggling more than they should. Having 2 different places to order and pay really seemed to slow things down as well. The smoothies definitely weren’t worth the time it took to get them.

I just thought I’d add my positive review amongst the negativity. I absolutely love the smoothies here. I’ve never had a problem with the staff once. The manager is always nice to me & my fiancé when we come in. I have no reason to have questions here because the items in the store have little papers of the information about the product they sell. It’s a healthy smoothie place. I love it & hope it stays around for as long as I live in Las Vegas!

First time at this location. Maybe the last. This location gives Smoothie King a bad rap. The smoothie itself tasted great, although it took quite awhile to make. This place has a lot of business with its great location.
The staff… ugh. Everyone working there looked like they would rather be anywhere but there. They all looked tired and miserable. Of the three people working, not one of them smiled or greeted us. Horrible experience. Apparently the owner does not care, as I see other poor Unilocal concerning poor customer service. Sad.