Sparkletts Water

We are getting our water delivery for years with this company. Water is great but service sucks. I asked for our water cooler to be replaced and they told us that it will be done at the same day with my schedule water delivery. Driver arrived and deliver our water but no cooler, stated that no model available like ours so it would be the next day. Waited all day the next day, no show and not even a phone call to tell us that they re-​schedule it again for the next day. Very poor service, not even thinking about their customer.

Worst billing ever! We have used Sparkletts for years and just cancelled our service due to billing issues. Every month our bill was different and there were added fees that just did not make sense. We have paid and have our bank statement to prove it yet continued to get bizarre late fees and charges. I’ve called customer service multiple times to resolve our billing issue (the retention department in particular) and their response was always «…we will call you back.» And no call backs ever. It’s ridiculous! Our delivery man was great, no problems there, but we will never be a customer again.

I’ve had Sparkletts service since 2012. The product itself is fine, but the accounting services are class-​action-​suit scandalous. I cannot count anymore how often they promise one price and charge more. How often you change your service but get the wrong product. How often they overcharge how often they correct a billing error, only to return to the same error a month or two later.
Since they consistently err in the direction of overcharging, I long ago stopped believing their apologies. If I could give them black holes instead of stars, I would.

Do not do this. I am not a big reviewer or complainer. I cannot believe a water company could have made me this angry and taken up this much of my time. I actually cannot cancel my account. The only way you can do it is to reach their account services department. I called 3 times and was on hold over 20min before having to hang up. I finally got someone tonight and after I told her I needed to cancel, she hung up. So crazy.
When I started service, I signed up for 5 bottles per month. They changed the plan unannounced at some point and started dropping of the 5 per month plus any empties that I left out. They charged me $ 12 per bottle for those when my plan is for $ 5 IF I had ordered or wanted them. I received a bill for $ 135 one month. And I can’t cancel. So crazy.

Do not recommend! Local sales reps are not helpful. They were mailing my bill to the wrong address and I didnt catch it for several months. Looks like Im not the only one on here who has had grievences with Sparkletts. I will be cancelling all of my accounts once I resolve this issue.

If I could give 0 stars I would!
I’ve used Sparkletts service for a few years, and the service has been hit and miss. Let’s be honest, it’s water delivery. what do we really expect? but lately they have missed our deliveries for over a month and we keep getting told someone will call us back. I can understand being busy with the holidays, but at least call your customers back!
Don’t use sparklers unless you want crap service!

I called to inquire about making a purchase and delivery to the strip. I was transferred to 3 different people, none of whom could assist me. I finally asked to speak to a supervisor and was placed on a 15 minute hold instead. Needless to say, their customer service [or lack thereof] is horrible.

This is an update to my last Sparkletts review. I had to contact the Better Business Bureau for assistance with my refund after cancelling a month ago. After a month NO ONE from Sparkletts has returned my call or e-​mail. The Better Business Bureau wrote saying, «we have not made contact with the business at this time.»
We just signed up with Crystal water premium in Las Vegas. They are great. Within one day I had new service set up and their customer service is amazing. Check out them instead of this scam of a company called Sparkletts.

They missed a delivery. Trying to rectify this through their customer service was hopeless. On hold forever before anyone picks up and then back on hold endlessly. Failed miserably to resolve situation. I’m done with them after close to 30 years of continuous service. Would definitely NOT recommend.

Guess I should have checked here first. This is a complete scam company like many of the others reviews state. They will not cancel your service. I cancelled twice and they scheduled a pickup that never happened. Each time they have no record of a cancellation. There is a cancellation department that will not pick up the line. It is beyond frustrating and yes the agents you speak to are not qualified to work at the DMV. If you read all these reviews and still purchase this service you deserve the nightmare they put you through.

The bill is always incorrect. you have to call and question the bill and they say «oh sorry, I will credit you that amount» after you sit on hold for 1 hour or more. They are the worst!!! I tried cancelling my delivery service and sat on hold FOR EVER!!!

Stay away from them! We had no issue with our delivery guy, he was great. But these people cannot give me a consistent bill. They overcharge and say they will fix it, next month, there it still is! I’m so over them. I’ve tried calling and emailing for a week with zero response. Their water cooler will be in my driveway tomorrow!
Update Dec 14. They billed us $ 12.02 AFTER I paid the final bill that they gave me and admitted it is their mistake and will not remove the charge. STAY FAR AWAY FROM THIS COMPANY!!!

Warning… Sparkletts Water is a billing scam!
My wife and I moved from our last address to a new home. We gave Sparkletts our forwarding address for our Last bill. Our new home has a water system and we don’t need a water cooler. I do use bottled water on the golf course but now I would never buy anything for this company and here’s why.
The first thing is they never sent us a final bill at the new address. They then tacked on a $ 10 late charge because they didn’t get the $ 21 final payment. I called them and they said they would send the final bill to our new address… by the way they did have the new address, and they would forgive the $ 10 late payment.
Now a month later I still have not received a final bill and when I call the phone number on the old bill it just hangs up or is a busy signal. This is not the first time the phone at Sparkletts does not work. And it seems the billing staff does not work ether.
By the way the delivery guy was hit and miss as well. At times I still had to buy water at the store.
Stay away form these guys!

This company is awful. They are liars and cheats. They over charge on every delivery. They miss deliveries, they don’t pick up bottles and they have sent my account to a collection agency AFTER I paid the bill and closed the account. Customer service is non existent and I am shocked that the better business bureau hasn’t shut these grifters down long ago. I am taking legal action against this company and I advise others to beware.

I had the service for 2 years and was always a battle with them with overcharging me every month, delivering over the bottle limit I requested, delivering on days that was not scheduled, and always upping the amount of empty bottles I had. Its always hard to get a hold of someone and if you have delivery on monday, they are closed on sunday and cant cancel the order. This company is super shady and should be avoided. I have no idea why I put up with them as long as I did.

They really do need to make 0 stars an option. We get the automated message the day before advising us the delivery will come on Thursday we put our bottles out Wednesday night and come Thursday the guy doesn’t even show up so now our bottles just sit outside. The cooler is worthless it holds about a whole 8 ounces of cold water we asked if they had another one and the delivery driver blamed it on Chinese manufacturing he said we couldn’t get another one we would have to purchase one out of pocket. Currently we are near $ 50 a month for bottled water service this is absolutely ridiculous I’m going to cancel the service and try again with Culligan or another provider. Calling Customer Service is a joke all they do is refer you back to the worthless salesman that doesn’t show up to your house anyway

Trust me, just read what everyone else says below. There may be an occasional customer who has a decent experience but it’s not the normal. I ended up cancelling my service before it even began because they couldn’t deliver the cooler or anything after rescheduling 3 times because they kept failing to show up.

Zero stars should be an option!
1. Dishonest = Called a week ahead to cancel service, and was told by customer service it was canceled. Put bottles out for pickup, and they dropped another load of full bottles. Called again! Said they would pick up and refund money! Liars! Never came. Called again and they said I hadn’t canceled and couldn’t return the new bottles! Liars/​Scam artist/​Scumbags.
2. Horrible Service = They messed up the # of bottles virtually every time! They delivered the wrong type of water. Pathetic
3. You cannot talk to a local office! Everything is routed to paid liars in Atlanta Georgia. Wonder why they have horrible service.
4. Quality? The first few months the water was great, THEN THEY STARTED DROPPING OFF DIRTY GARBAGE TASTING WATER! FRAUDS.
5. Summation = Dishonest/​horrific customer service/​flat out lying and fraud.

It is nice to see that I am not the only one with issues regarding Sparkletts. When we lived in California the service was good, but we had issues with having the cooler replaced a few times.
We moved out to Las Vegas and boy, the customer service deteriorated after that. Deliveries were skipped with no apologies. We signed up with Nestle (highly recommend them, BTW!) and I called Sparkletts to come get their cooler. I was given a day and they never showed up. Its been months now. We also just got a letter from a collection agency to ‘return the equipment’…excuse me!!! So, yeah… now I am back trying to get them to come get their stuff or I’m going to drop it off on their door step.

I have been receiving water at home by Sparkletts Water for over a year now. Their service is always professional and I am in love with it. The water they provide me with is always water that’s cool refreshing and good. Their is no after taste and they also have other drinks they bring from time to time like tea, and crystal light. The water cooler is fun to use because you can use hot or cold water and also its easy to keep clean.