Starbucks

Wasnt to happy about this location. Although my drink was made perfect the service sucked! The workers there were rude and looked so miserable… They even took awhile to make our drinks.

2÷10÷16, 1:30pm, Ordered my coffee in the drive thru, iced triple espresso with a splash of nonfat milk. Got to the window, way too light an I explained it as just a splash of nonfat. They remade it, again, too light. She explained it was because of the cream. Cream? Then I asked her if there was cream in it as I had asked for a splash of nonfat twice now. She said yes and then asked me to pull into the parking lot while she remade it and I was beyond irritated at that point. Walked in and a different girl handed me my coffee and asked me to taste it to make sure it was right. I could see the difference in color and said it was fine. She handed me a recovery card and apologized which I appreciated but I just don’t understand why the drive thru attendant wasn’t more attentive when the coffee was literally explained 3 separate times. The espresso still didn’t taste great, just nicely burnt. Must have been a bad day for this typically outstanding location.

I just sat at the drive thru window for several minutes, watching 4 employees stand around talking, with drinks clearly ready. I received a couple of looks, so they knew I was there, but they really weren’t concerned with expediency. It took me waving my arms to get their attention before anyone came to the window to deliver my order. I guess they really weren’t concerned with clearing out the line of cars behind me, I’m sure whatever conversation they were having was more important.

This location is normally the best in town… so much that though we live on the west side we actually drive there to get drinks but the last two visits are drinks were not very good. the coffee seemed watered down. we had café mocha and raspberry mocha hot drinks… normally rich and creamy. they were weak and watery. We had them remake one and it was just as bad plus the girl had an attitude. Won’t go out of our way to go there anymore.

One of my favorite Starbucks locations. Today they forgot one of my drinks but it wasn’t a big deal. I politely asked the lady and she made it and apologized. Every time I’ve gone to this location, whether I go inside or drive-​thru, the staff is always friendly and even though they are crazy busy, they always are polite and have a smile on their faces. If you’re passing by and need your triple espresso with 3 ice cubes with a splash of soy, make sure you stop by!

As someone who has previously worked for Starbucks I know how stressful it can be so I definitely give them the benefit of the doubt more than half the time, but when it’s almost every time I come and my drink is half ass made, there’s a problem. Oh and another thing, when someone tips you, say thank you. I can’t tell you how many times I’ve handed them a tip and didn’t receive a simple «thanks».

I love this Starbucks! They’re always so nice and so caring. It really feels like they generally care about their customers and they love their job. This particular location is small but rarely busy. I enjoy coming here to study for a few hours and finding a seat is no problem. :)

This location is nice. always friendly and the drive thru line is usually pretty quick. I prefer this location as opposed to the St Rose and Spencer location… that location doesn’t always have friendly people and their wait time is extremely long in drive thru every time I’ve gone.

Ok so sometimes is good, but sometimes is not. Two days ago ordered very berry hibiscus grande with little ice. Well two sips and it was gone. Full of ice. Can’t go back because I only stop there because is DRIVE thru. That is why I keep going there only because of drive thru. There is one closer to my house and one at work parking lot. So I will have to stop being lazy and get out of car to get my coffee. It is not worth it. Today twice coffee was bad. Coffee tasted old.

The staff at this location is the best I’ve encountered around town. They remember my usual orders. The only thing better would be if they were open super late ;)

Came to the drive thru and they gave me the wrong drink, well after having to wait again she took the other drink and tossed it down the drain. I was like wow! What a wast of time and food. Smh!

I received great service at this Starbucks and thought I’d share it here on Unilocal!
Inside seating is decent, although there are only a few coveted spots with power for our forever need to juice up our devices.

Great Starbucks! The drive through is efficient but it’s on the corner of Maryland and windmill so it’s a busy location.
Seating area is adequate. Not conducive for a big groups but good for individuals or small meetings.
Staff is friendly and the new pay through the Starbucks app is nice. Although with this location the line is almost never long except for Friday’s.
Getting a Starbucks gold card is well worth the hassle if you visit their stores at least 12 times a year. For me, I get a free drink every 2 weeks!

I first visited this Starbucks about a month ago and had a good experience, so I’ve been coming back almost every day since to get my coffee fix during my lunch hour… Except today, I decided to go through the drive-​thru instead of coming in because I had errands to run. Shame on me for changing my routine I guess because my drive-​thru experience was horrible compared to my normal lunches where I come inside and stay for a little while.
I ordered my usual trenta or gold-​card-​caffeine-​addict-​sized iced coffee with 2% milk. After I got to the window and paid, the lady running the drive-​thru brought out the coffee and it looked much darker than usual, as if there was not any milk in it. I asked the lady to add milk to it so she handed the coffee back to the barista who gave it to her. After a moment, the lady running the window told me I was good to go but I hadn’t gotten my iced coffee yet. The other barista came back with my coffee and the coffee-​to-​milk ratio looked much better. The lady running the window almost handed it to me but then said «hold on» and she placed the coffee back on the counter. I couldn’t see what she was doing. She brought it back and the coffee spilled all over my left side and the interior of my new car. The cup was filled so much that the top ridges of the lid were full of coffee and even more coffee was running out of the straw hole onto me and all over the driver’s seat.
I gave the drink back to her because I decided to go inside. I didn’t want the other cars behind me to have to wait longer. When I got to the counter, a different lady came out with another iced coffee in her hand and asked if the color of that one was better, but that was resolved already. The issue was that the drive-​thru lady spilled the coffee all over my left side and the driver seat of my car! She didn’t attempt to correct the situation either other than by offering towels and apologizing, saying there was «nothing else» she could do. I suggested drink coupons at the very least and she agreed. She gave me two gift cards worth $ 4.00 each. While I appreciate the gift cards that I had to basically ask for, the combined $ 8.00 will not even begin to make up the cost of the inside washing and detailing my car will need from this mess.
I just said thank you and left before I lost it, feeling both upset and still drenched. You should never have to leave Starbucks in either of those conditions, hence the two star rating. I would have given this location one star based on today’s experience alone, but I gave it another star because of my positive visits previously. I will not be going back to this location for a while.

My only complaint with this store is it should take literally 15 minutes for a cup of coffee.

Cmon STARBUCKS!
I know there is specific training for the staff.
Why on earth do customers know more about the coffee drinks than the baristas.
A grande Breve comes in a 16oz cup.
I walk out with a lukewarm 12oz half full triple shot with hazelnut flavoring.
There desperately needs to be more options on this road than Starbucks. There are 60 people in here at one time and no good baristas.
You don’t always mess up but when you do it’s like a car wreck.

This is the slowest starbucks ever. The drive thru takes forever. It seriously makes me late to work almost all the time. It is the closest to me but I don’t think I can even come here anymore. They need to do something about the drive thru!

UPDATE!!! Ok so It is only right that i change my review for this location! I am not sure what happened but I like it! So a friend gave me some starbucks gc so I stopped in to starbucks a few times the first few times i thought it was a fluke the type of svc i was getting. The staff was cheery saying good morning, have a good day getting my drink right the first time! After a few more times i believe they just wipped out the old staff and brought people in who enjoy their job. Today I ordered my drink I forgot the white mocha i always add the woman at the window said no white mocha today in your drink? I was like yes please add it, she was very polite and wished me good day and ty for stopping in! Way to win a customer back! I am so impressed with the quality of customer service from this location its like the place had a complete make over way to go!
I could write a book on why I give this location 1 star! I am not saying all starbucks are bad just this one! I stopped at this location everyday on my way to work, they don’t greet you with a good morning, or thank you for stoppig by nothing, this is for in the store or drive thru. So everyday I went to this location I ordered the same drink the same way. Venti Sugar free cinnamon dolce with soy milk whipped cream and dolce sprinkles, seems simple right? wrong! Everytime i have to hand my drink back and ask for whipped cream, I don’t get a sorry about that just a attitude and then they add it. So one day after about a year I decide to ask the guy at the window why is it that my drink is never correct, he told me in a not so nice way that no one gets soy milk and whipped cream so I asked him why they wouldnt read my order he then says to me like i was a child chill calm down it’s only coffee! I was so embarrased because the girl at the window with him. I felt so be littled and the crazy part was i was not wrong I am paying for my coffee to be made correctly not to have to be givin back every day then made to feel bad for expecting my order to be right. I called as soon as i pulled off asked for the manager and my luck he stated he was the one on duty. I hung up called back when I got off a Lady manager answered and I explained what happened she didn’t once excuse their behavoir and even agreed that they should be able to get that order right no matter what it was. She gave me 3 free drinks and said she would have a conversation with him about it. I can see why she has her job she never excused their behavior she made sure my drink was made right when I visited to get my drinks she told me she was going to give me and I appreciate she did what she said she would. The sad part is after things were still the same and she alone can’t change the place. Ive decided when I want coffee on the way to work I will choose to spend my money where they appreciate their customers Grouchy Johns.///

Good place, friendly service, free wifi with tables and chairs to hang out for a while. The staff welcomes you when you walk in and when you come to the counter the greeting is even more welcoming.
Its Starbucks so the drinks are pretty much the same as any other, however, the music selection here is good and the atmosphere is warming enough to make you want to hang out for a while.
They get a good crowd that flows through here every day and they allow you to hang as long as you like. Its nice to have a place to go hang out in for a bit and have anything from just a cup of water to a coffee drink.
My son-​in-​law comes through here just about every morning and he has NEVER complained about the drive through or the service, so this place has to have an amazing group of managers with an amazing work environment and stafff.
I can say that my experience here, I see a friendly staff who all get along with each other, they take a lot of pride in their work and the environment is one of a place one would enjoy working.

I like this place. These kids are all nice, they have never given me a reason to be mad. Anything you ask for they will give you. I like this location best so far.
The only thing this location has to do IS SHAKE THEIR ICED TEA MORE OFTEN PLEASE!
I love tea. I love it shaken. Please do it!