I entered this Starbucks on 02/18/2016 and attempted to redeem my free birthday drink(along with the other additional orders). The employee told me that she could not redeem my reward as the store was owned by the hotel and not corporate. If you are not going to honor a redemption for the name on the outside of the building, take the sign down.
D T.
Rating des Ortes: 2 Las Vegas, NV
I was cut off in line with two employees watching. I looked at them and thought they’d correct the situation, but they took the other person’s order. Told a manager and didn’t feel that the employees were talked to. Prices also seem much higher due to location. Taking my business else where. Green tea fraps aren’t worth poor customer service.
Marc S.
Rating des Ortes: 2 San Diego, CA
Unbelievably slow service when when there isn’t a line of people waiting. I have been there twice and both times ordered a muffin and both times walked away without my muffin because the employees are quick to ring up the purchase but often slow to remember to give it to the customer. Very disappointed in the service
Rita Y.
Rating des Ortes: 3 San Francisco, CA
Most of the Starbucks on the Strip or in the hotels are licensed by Starbucks, meaning they’re not corporate, which made it exceedingly difficulty for me to reload my gold Starbucks card. This one does accept the gold card for payment but because I didn’t have enough money on it to purchase the SB Las Vegas mugs, I had to pay the rest of it with my credit card. So, if you’re hangin’ in LV on the STrip, load your card with plenty of money beforehand before you make the trip. This is one of the larger SB storefronts on the Strip. It has seating and large windows. THe SB mugs here are normal pricing, about $ 10. The ones sold at the licensed SBs in the casinos mark up their coffee drinks by $ 1 more and the same mugs sold at Caesar’s Palace were going for $ 14! Staff was very nice here, the salesclerk even went«upstairs» to get me the mugs in boxes.