Sterling Summerland Apartment Homes

The new manager is great and very helpful. Whole staff is super friendly, we had few repair requests during our stay (like dishwasher, A/​C) and all of them were resolved within even same day, the landscape is maintained very well, floor plans are very good and it is all within the budget.
In general, I am really impressed with their service and their instant responses. I would recommend this place to everyone who wants pleasant comfortable apartment, in nice area, surrounded with greens, fitting the budget.
PS1. Looking at the previous reviews, I would say if people expect to live in apartment community and leave a dog alone outside — then they should look for own house, and not apartment complex. This is family and pet friendly place — and I would not like to see dog alone walking around my kid. (keep in mind, other people don’t know character of your dog, and there are still people who are afraid of dogs)
Otherwise, I have seen people walking the dog on the leash, and that is completely fine.
PS2. I have a pet too! :)

I applied online for approval for this apartment. William, one of the people working in the leasing office, called me 3 different times asking about birth dates and my child’s information. I was working and did get annoyed and talked to him slowly and with an irritated voice… Cmon people, you have an online application. I mentioned I had a dog and asked how much deposits would be. When I went to sign the lease, William was rude saying I never mentioned a dog and my co signer would have to sign a new lease (conducted through email and Mail previously as he lives out of town). William stated I would not be moving in on that day and in the 7 years of him writing leases he never messes up and when a tenant tells him something he writes it down. I asked if he was calling me, the customer, a liar. He said, «well…» I followed up with if he wrote everything down that people tell him he wouldn’t have had to call me three times for birth dates and would have had all tenants on the lease the first time I told him a child would be living there as well. I requested to speak to Ana who was much more accommodating and able to get the paperwork done that day. Even she stated I never mentioned a dog but it was on my online application. Apartment is nice so far. Sergio in the office is great for paying rent. Avoid William…

Well Property Manager and New owner, the video and photos and the documentation we have maintained have helped with the wet carpet and leaking A/​C our attorney has told use where we stand versus where you stand I like our odds a lot better. So we will follow his directions and move forward and give you the opportunity to right the wrong and not mess with people you think don’t have the means to handle things through other avenues that are available to them. Never judge a book by its covers because even though the binding maybe old he pages in between are full of knowledge and life experiences

I hate this place so much, if I had money to move out I would. Pet friendly yea right! Ur allowed to have them unless u keep them indoors at all times and if you have a dog keep it in a cage. They don’t allow you to have them out and if they see them they harass you with calling animal control. I took that to heart my pets are my family. Save your self and disregard this place not worth your time.

I wish there was a way to give negative stars. This place is worthless. I’m an ideal tenant. I don’t complain. I pay my rent early and I keep to myself. This place threatened to evict me 3 days before Christmas before realizing I wasn’t who they thought I was (think stuff like that through first!) Harassed me and my mother, who had just lost her husband, over her service dog and made her stand outside the gate! They couldn’t have cared less when someone was aggressively trying to climb in my bedroom window on new years eve nor when someone actually broke in to my apartment 2 months later and stole a couple thousand dollars worth of belongings. But someone else had a break in and there were signs and fliers all over the property warning of danger. They randomly send packages back to senders without notifying u they r even there and when asked I was told to get a Po box. Knowing I couldn’t deal with them anymore, I actually bought a house. 45 days later I received the bill which is a JOKE! Seriously, unreal! While trying to get some clarification on the bill they sent me to collection. .less than 2 weeks after I received the bill. They absolutely force u to pay exorbitant fees to save ur credit. I can’t possibly express how much no one should ever live here.